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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
The staff was probably the best part of my stay. My room had roaches. We freaked out! I paid for a double room with two beds. When I arrived, they had given the room away but offered us a twin pull-out. The system double-booked the room. So, it wasn't their fault. They allowed me to move into a double the next day, which was fine because they were so nice about everything. Somehow, my card was charged twice; again, it wasn't their fault. The elevator is slow. Take the stairs. It was a nice continental breakfast. I am not a b... read more
Fair Stayed here two weeks. The first week was great service and cleanliness. The second week was terrible. Couldn't get any channels on the TV. And when I switched rooms, I still didn't catch the channels I did the first week. And someone had used the bathroom and didn't clean it. There will not be a week three staying here. I will find another place. Was able to switch rooms.
it was awful would not recommend to anyone looking for a nice night of rest staff nothing
Business response:
Thank you for sharing your rating of your recent stay. We do regret that you were not able to enjoy your time as our guest. Jayme H - General Manager
Go somewhere else No wifi, safety issues with room ( bad gfi, door would not open 50% of the time it was attempted). Poor maintance. Free breakfast very sad has gone down hill. Staff was friendly
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. We do appreciate your patience as we correct these concerns. We do offer a variety of breakfast options, are sorry that it didn't meet your needs. We hope you are able to give another chance to serve your lodging needs in the future. Jayme H - General Manager
Was embarrassed by staff in front of customers The lady at front desk harassed me TV was super small no bathtub
Business response:
Thank you for sharing your recent experience at our property. I would never endeavor to have our guests feel that we have embarrassed them in anyway, and that this was the impression left by our staff, I am truly sorry. With regard to the TV in the room that you occupied, we are changing it to a larger size. Also, all of our rooms with a single bed, have a stand alone shower only. I do hope that you will give us another chance in the future to serve your lodging needs. Jayme H - General Manager
Mrs. Patricia & Christopher Falavolito. Elevators were not working. Had 2 walk up 3 flights of stairs I was charged for my service dog Whom helps me and my husband with our mobilities. He also helps my husband with his psd left from the service. I want my money back?!!!! Rooms were clean & bed was comfy
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I do regret that we had an elevator concern during your stay as I do understand how inconvenient it is when the elevator is not working. With regard to charging for the pet, our property does not charge a guest for a service animal. Our fees are only applicable to pets. I feel there could have been a miscommunication or misunderstanding when our staff asked if you had a pet. For that misunderstanding, the pet fee has been returned to you. Jayme... read more
Very Poor
The smell when the elevators open to the second floor was terrible and the walls were dirty as well as the bathroom in t dirty, smelled awful location
Business response:
Thank you for taking the time so share your feedback concerning your recent stay. I am sorry that this experience was not up to either your or our standards. I am unable to locate a smell on any of our floors, however I will look into this should it occur again. Jayme H - General Manager
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,642 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.