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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Im never spending my hard earned money here ever again The smell of the rooms and I had to get a second one cuz the first one was that bad and the second one smelled just as bad Not a thing
Business response:
Thank you for taking the time to share your feedback. I am saddened to see you did not enjoy your stay. I will share your comments with our staff to prevent any future occurrence's.
Disappointed Outdated. Not clean Staff
Business response:
Thank you for taking the time to share your feedback. I am pleased to see you enjoyed the staff, I am saddened to hear you had issue with cleanliness. We are currently in the process of remodeling which we hope to complete by fall. Here at La Quinta Lakeline mall we strive to exceed expectations. It is our hope that you give a the opportunity to serve you better in the future.
Fair
Save your money, stay up the road. It was a waste. The hot water did not work, the room smelled like wet dog, and the night shift desk person was entertaining drunk, juveniles in the reception area. When I let them know about the hot water and the dogs smell, they just said they would note it. However, first, I accidentally called the wrong location and they were offering me discount comps on my stay until we realized it wasn’t the correct location. The breakfast was free
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Austin NW/Lakeline Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you had these issues. We will contact you directly. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuou... read more
I would not stay there again Front desk check in was slow because staff was trying to help someone that got locked out of their room. We had problems with getting out of our door too. Getting in it worked, but the latch would jam and take several tries to get out. This is very dangerous in the event of a fire or an emergency. I brought this up with the front desk when I checked out and he said that they are aware that there are problems with the door locks. This is a corporate matter and needs to be taken care of immediately... read more
Disappointing Wasn't very clean. The rooms were super dated.... Location......
Business response:
Thank you for taking the time to share your feedback. I am saddened to see you did not enjoy your stay due to cleanliness. I will share your comments with our staff, in hopes of preventing these issues in the future. Here at La Quinta Lakeline Mall we strive to meet and exceed your expectations, we hope you will give us another chance in the future.
No tenían gym disponible a pesar de ofrecerlo Tuvimos que cambiarnos de hotel porque nosotros cogimos este hotel debido a que tenía gym pero cuando llegamos no estaba disponible. Nos fuimos al día siguiente a pesar de haber pagado 3 noches y aún estamos esperando a que nos devuelvan el dinero, nos dijeron que lo iban a hacer pero no tiene buena pinta…
Business response:
Thank you for taking the time to share your feedback. We are saddened to hear your were not happy with your stay, due to the fitness center being closed. We are under new management and are in the process of remodeling, we hope to have the new fitness center open soon. As We explained we have done everything we can on our end, and have refunded you for your last 2 nights to book.com. Please contact them for more information on your refund. If there is anything else we can help you with, please let us know.
Poor Microwave didn’t work and called the front desk he told me for me to go down stairs and use the one we have Never again
Business response:
Thank you for sharing your feedback with us concerning your stay. I am sorry that the concern with the microwave occurred during your stay and I will address this process with the staff. Jayme H - General Manager
Bad I paid an extra $25 to stay till 1pm. I had a business meeting on zoom. Well housekeeping knocked on my door every 15 minutes. I called the front desk to let them aware of the disruptions, they said they take care of it. So at 12:30 I ended my meeting because housekeeping wouldn't stop. I asked the manager if she knew Spanish and she said no. I suggested that maybe that's why there was a communication problem. She then proceeded to yell at me in the lobby "to get out!". So rude.
Business response:
Thank you for taking the time to share your experience from your last stay with us. We do regret that your meetings were disturbed as it is never our intention to inconvenience our guests. Jayme H - General Manager
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,642 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.