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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Smell Smelled weird in my room and almost like a mildew smell a lot of dead bugs on the bed
Business response:
Thank you for taking the time to share your feedback. I am saddened to see you did not enjoy your stay. I will share your comments with our staff to try and prevent these issues in the future. Here at La Quinta Lakeline we strive to exceed expectation's, I am sorry we did not live up to this during your stay with us. It is our hope you give us the opportunity to better serve you in the future.
Very Poor There was no one at check in. I called the front desk 3 times and it just rang. No one came to answer it. When the man finally came to the desk he was abrupt. Took the minimum information and handed me the key card. The whole place was dingy and smelled of mold. The room I was assigned to had the air turned off and took a while to cool off. The shower had poor water pressure and was warm at best, definitely not hot. Nice to have a Krups machine but the only pods were decaf. Proximity to work. Totally not worth it!!... read more
Business response:
Thank you for taking the time to share your feedback. I am saddened to see that you did not enjoy your stay with us. I will share your comments with our staff to prevent these issues in the future. Thank you for staying with us, it is our hope that you will give us the opportunity to better serve you in the future.
Old Very dirty and old, the AC quite noisy Very old hotel
Business response:
Thank you for taking the time to share your feedback. I am saddened to see that you had issues with the AC and cleanliness. I will be sharing your comments with our staff to try and prevent any future issues. Here at La Quinta Lakeline Mall we strive to exceed expectations, I am sorry we feel short of this for you. Thank you for staying with us, it is our hope you may give us another chance to better serve you in the future.
Fair
Fair It took almost an hour to check in because the system was not working
Im never spending my hard earned money here ever again The smell of the rooms and I had to get a second one cuz the first one was that bad and the second one smelled just as bad Not a thing
Business response:
Thank you for taking the time to share your feedback. I am saddened to see you did not enjoy your stay. I will share your comments with our staff to prevent any future occurrence's.
Disappointed Outdated. Not clean Staff
Business response:
Thank you for taking the time to share your feedback. I am pleased to see you enjoyed the staff, I am saddened to hear you had issue with cleanliness. We are currently in the process of remodeling which we hope to complete by fall. Here at La Quinta Lakeline mall we strive to exceed expectations. It is our hope that you give a the opportunity to serve you better in the future.
Fair
Save your money, stay up the road. It was a waste. The hot water did not work, the room smelled like wet dog, and the night shift desk person was entertaining drunk, juveniles in the reception area. When I let them know about the hot water and the dogs smell, they just said they would note it. However, first, I accidentally called the wrong location and they were offering me discount comps on my stay until we realized it wasn’t the correct location. The breakfast was free
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Austin NW/Lakeline Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you had these issues. We will contact you directly. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuou... read more
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,700 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.