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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Downgrade this location to 1 star hotel Rooms too small, bugs all over, very poor mattress, Staff not supportive to fix any issue. Requested firm pillows non provided, Due to mattress condition and bugs could not sleep. Nothing, I would give Negative 5 star
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. It is our goal to leave each guest with a positive and memorable experience and I regret that we were unable to do this for you. We do maintain a monthly pest prevention company and I have alerted them to the concern you have expressed with your room. I am sorry that you did not find our mattress or pillows to be comfortable. Thank you again for your feedback. Jayme H - General Manager
It was awful and I won’t be back. Apparently you don’t get house keeping if you aren’t staying for four days so when we put the tag on the door and it wasn’t clean we didn’t know why. Our microwave didn’t work nor did our tub drain properly which is absolutely disgusting. AND continental breakfast is a kids bag to go. Location.
Business response:
Thank you for taking the time to share your experience. I am sorry that this stay fell below your expectations. I will have our team look into the concerns you expressed about the microwave and tub, so that we can prevent future occurrences. The "Grab and Go" breakfast option, which has been sanctioned by Wyndham, should only be in place until October, assuming there are no further developments with the pandemic. Jayme H - General Manager
Bad
Fair
read above the internet was not working and lodge the complain right after inter the room. The manager can and check the connection and told me that she will transfer me to other room. Later on after 30 minutes she told me that all the rooms connections are bad. I did not finish my office work I need the full refund otherwise i have no choice to take legal action Nothing they give me ground floor room facing parking lot and you can not sleep well
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. We are sorry that you did not find success in using our Wi-Fi. I know that you did not want to move to a different room as you were resting. I apologize if there was a miscommunication on my part, our Wi-Fi is working, I am sorry that there was connectivity trouble with your device. Again, thank you for sharing your comments. Jayme H - General Manager
Very disappointing!!! See above comment!! That was NOT breakfast….A zip lock bag with some cheap danish and other crap does not constitute a Breakfast!! Tired of COVID being used as an excuse for companies to cut back on their services. It should say on the website that no hot breakfast available… only a bag of cheap crap is offered!!
There are much better hotel options within 5 miles of this LaQuinta. Pick one of those. Bad hotel! The AC did not work the first night. The staff moved us to another room for the second night. There was no hot water in the 2nd room. A cold shower was a bad start to the day. Hallway floors stayed littered with debris, trash, etc. The WiFi access is non existent. The exterior makes you think it is a newer hotel but the inside remodel is poorly done. I saw some of these same reviews before I booked but booked anyway. Big mistak... read more
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I apologize for the concerns that you encountered during your stay. While we do actively work to improve our guest experience I regret that we did not meet your expectations. These types of concerns are taken seriously and I will be working with our housekeeping and maintenance departments to correct them. Jayme H - General Manager
Stay was not enjoyed at the unit. Breakfast room under construction. So they had bags to hand out. The whole placed smelled bad. The 2nd floor had no A/C in the hall and it was dirty and smelled bad. I would not go back to that location. I wish they had let me know it was not up to standards. I would have gone somewhere else. Coffee was good.
Business response:
Thank you for sharing your feedback concerning your recent stay at our property. I will address these concerns so that we can improve the guest experience. Jayme H - General Manager
Not again! The showers are very small, my sister kept hitting her arm on the emergency hand railing in the shower and our bathroom door would not stay open. I felt like a child. They handed out baggies with child-like breakfast items.
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,673 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open at 12:00 p.m.