This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Mrs. Patricia & Christopher Falavolito. Elevators were not working. Had 2 walk up 3 flights of stairs I was charged for my service dog Whom helps me and my husband with our mobilities. He also helps my husband with his psd left from the service. I want my money back?!!!! Rooms were clean & bed was comfy
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I do regret that we had an elevator concern during your stay as I do understand how inconvenient it is when the elevator is not working. With regard to charging for the pet, our property does not charge a guest for a service animal. Our fees are only applicable to pets. I feel there could have been a miscommunication or misunderstanding when our staff asked if you had a pet. For that misunderstanding, the pet fee has been returned to you. Jayme... read more
Very Poor
The smell when the elevators open to the second floor was terrible and the walls were dirty as well as the bathroom in t dirty, smelled awful location
Business response:
Thank you for taking the time so share your feedback concerning your recent stay. I am sorry that this experience was not up to either your or our standards. I am unable to locate a smell on any of our floors, however I will look into this should it occur again. Jayme H - General Manager
Bad no se queden en este hotel ! de verdad nunca había visto un hotel tan cochino ! el peor hotel que he visto en mi vida que desagradable
Business response:
I appreciate you taking the time to share your feedback concerning your recent stay. I am sorry that this is how you feel about your time as our guest. It is our goal to provide you with a positive guest experience and I regret that this was not done. Jayme H - General Manager
Bad no se queden en este hotel es un consejo de corazón ! es lo más asqueroso y desagradable del mundo el hotel más sucio y desagradable que he visto en mi vida
Business response:
Thank you for taking the time to share your feedback concerning your stay. I am sorry that this stay fell below your expectations. Our staff does work to ensure that our property is clean and maintained, I am sorry that this stay did not demonstrate that. Jayme H - General Manager
No phone inroon,desk light didn’t work room was dark, no USB ports, outlets looked unsafe! the grounds are not taken care of at all! the lobby are is very nice
Business response:
Thank you for taking the time to share your feedback. I will look into the concerns you have noted about your room so we can prevent future occurrences. We do maintain our grounds; however, we do appreciate you letting us know we need to further look into our procedures. Jayme H - General Manager
Poor
Fair
Very Poor
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,758 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open at 12:00 p.m.