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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing AC did not cool room Convenient location. Early check in. Friendly staff
Business response:
Thank you for sharing your feedback concerning your recent stay. I am pleased to see that we were able to accommodate your early check in request and that you found the staff friendly. Our maintenance team will look into the concern with our AC unit. Jayme H - General Manager
Plan on a hoke The elevator went out the first day. My parents are 83 and 5 to go up and down the stairs every time they went somewhere.
Decent hotel Though the room was large and comfortable the bed itself was hard to sleep in. Location was perfect
Fair
The staff was probably the best part of my stay. My room had roaches. We freaked out! I paid for a double room with two beds. When I arrived, they had given the room away but offered us a twin pull-out. The system double-booked the room. So, it wasn't their fault. They allowed me to move into a double the next day, which was fine because they were so nice about everything. Somehow, my card was charged twice; again, it wasn't their fault. The elevator is slow. Take the stairs. It was a nice continental breakfast. I am not a b... read more
Fair Stayed here two weeks. The first week was great service and cleanliness. The second week was terrible. Couldn't get any channels on the TV. And when I switched rooms, I still didn't catch the channels I did the first week. And someone had used the bathroom and didn't clean it. There will not be a week three staying here. I will find another place. Was able to switch rooms.
it was awful would not recommend to anyone looking for a nice night of rest staff nothing
Business response:
Thank you for sharing your rating of your recent stay. We do regret that you were not able to enjoy your time as our guest. Jayme H - General Manager
Go somewhere else No wifi, safety issues with room ( bad gfi, door would not open 50% of the time it was attempted). Poor maintance. Free breakfast very sad has gone down hill. Staff was friendly
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. We do appreciate your patience as we correct these concerns. We do offer a variety of breakfast options, are sorry that it didn't meet your needs. We hope you are able to give another chance to serve your lodging needs in the future. Jayme H - General Manager
Was embarrassed by staff in front of customers The lady at front desk harassed me TV was super small no bathtub
Business response:
Thank you for sharing your recent experience at our property. I would never endeavor to have our guests feel that we have embarrassed them in anyway, and that this was the impression left by our staff, I am truly sorry. With regard to the TV in the room that you occupied, we are changing it to a larger size. Also, all of our rooms with a single bed, have a stand alone shower only. I do hope that you will give us another chance in the future to serve your lodging needs. Jayme H - General Manager
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,758 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open at 12:00 p.m.