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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Apariencia exterior del lugar, piscina fuera de servicio. Atencion de recepcionista "Trevor"
Fair I didn’t like that there was food left behind in the cabinets, that I’m assuming belonged to previous occupants. I also did not like that the pool was closed for our stay.
Overall, a level below the type of hotels I typically stay in that are in the same area. The exterior looked nice in the photos and it appeared to be a newer facility, but the interior of the room was not up to standard. Bathroom shower had either rust spots or mold in the creases of where the panels meet in the shower. A/C Controls were on the unit and the wall controls were non-functional. Noise was loud due to thin walls. The location worked for me and where I needed to be for a business meeting.
Odalar temizlenmedi oda da su dahi yoktu hersey ucrete tabi kahvalti rezalet Odalar temizlenmedi oda da su dahi yoktu hersey ucrete tabi kahvalti rezalet konumu iyiydi
Disappointing
No housekeeping to die an our room and a very loud party next to us until 5am. Terrible
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I do regret that this stay did not meet your expectations. I will share your comments with the staff so that we remember to remind all guests about our current housekeeping process, and not just assuming that guests read the notice posted at the front desk. Jayme H - General Manager
Bait and Switch room rate. Confirmed reservations rate was not honored! We were victims of bait and switch. I had confirmed reservations for $250.00. We were charged $418.00 with no explanation. Location
Business response:
Thank you for taking the time to share your experience. I am sorry that there seems to have been an error in your billing. However, our property does not in anyway "bait and switch" with our guests. I am more than willing to look into the situation should you still require assistance. Jayme H - General Manager
Avoid this hotel if you can. Otherwise double check your credit cards Bed was very uncomfortable, refrigerator did not cool items, room table lamp didn't work. Oh, and then there was the credit card fraud. The credit card I used to book my room was hacked and someone racked up over $400 in fraudulent purchases- thankfully my bank contacted me about it within a short time. The thing is, that card was dedicated to only be used to pay for the hotel room, and hadn't been used in several weeks prior, so it's odd that it was scamm... read more
Business response:
Thank you for taking the time to share you experience. I am sorry that you did not enjoy your time as our guest. I will report the concerns with the lamp and refrigerator to our maintenance department to double check that they are now in proper working order. The situation with your credit card was reported to me and it has been looked into. Our system does not retain guest credit card numbers, they are tokenized and not able to be used once in that fashion. The credit card was returned to your during your check in process. ... read more
was charged a pet fee despite the website policy saying it was free when I booked. I feel like it was a bait and switch. I wasn’t aware before I got here that I would be charge a pet fee. prior to booking I had checked the pet policy on the La Quinta website and it was listed as free of charge. saw reviews mentioning it, even questions on booking answered Abbott it being free. when I was told I was being charged and I told the guy at the front desk that was not what I read on the website, he said it was a recent policy chang... read more
Business response:
I do appreciate that you have taken the time to share your experience and I am sorry that it fell below your expectations. While my staff was correct in that it is a new policy, I am sorry that we failed to take into consideration that you booked your reservation prior to the policy change. I have reversed this fee. Jayme H - General Manager
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,700 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.