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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Utilitarian Horrible breakfast in a zip lock bag - no vegan options (cereal or oatmeal would have been nice) Room smelled of mildew Rolly polley bugs in the corner Shower faucet controls hard to cut off The vessel sink and faucet and floating mirror were nice decor. Wish there had been a lounge chair vs dining chair
Staff was unapproachable. They didn’t have a lot of the amenities they stated online. It had a good location
Business response:
Thank you for taking the time to share your feedback on your recent stay. I am sorry that we were not able to provide all of the usual amenities you were looking for. I hope we are able to better serve you on your next visit. Jayme H - General Manager
Downgrade this location to 1 star hotel Rooms too small, bugs all over, very poor mattress, Staff not supportive to fix any issue. Requested firm pillows non provided, Due to mattress condition and bugs could not sleep. Nothing, I would give Negative 5 star
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. It is our goal to leave each guest with a positive and memorable experience and I regret that we were unable to do this for you. We do maintain a monthly pest prevention company and I have alerted them to the concern you have expressed with your room. I am sorry that you did not find our mattress or pillows to be comfortable. Thank you again for your feedback. Jayme H - General Manager
It was awful and I won’t be back. Apparently you don’t get house keeping if you aren’t staying for four days so when we put the tag on the door and it wasn’t clean we didn’t know why. Our microwave didn’t work nor did our tub drain properly which is absolutely disgusting. AND continental breakfast is a kids bag to go. Location.
Business response:
Thank you for taking the time to share your experience. I am sorry that this stay fell below your expectations. I will have our team look into the concerns you expressed about the microwave and tub, so that we can prevent future occurrences. The "Grab and Go" breakfast option, which has been sanctioned by Wyndham, should only be in place until October, assuming there are no further developments with the pandemic. Jayme H - General Manager
Bad
Fair
read above the internet was not working and lodge the complain right after inter the room. The manager can and check the connection and told me that she will transfer me to other room. Later on after 30 minutes she told me that all the rooms connections are bad. I did not finish my office work I need the full refund otherwise i have no choice to take legal action Nothing they give me ground floor room facing parking lot and you can not sleep well
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. We are sorry that you did not find success in using our Wi-Fi. I know that you did not want to move to a different room as you were resting. I apologize if there was a miscommunication on my part, our Wi-Fi is working, I am sorry that there was connectivity trouble with your device. Again, thank you for sharing your comments. Jayme H - General Manager
Very disappointing!!! See above comment!! That was NOT breakfast….A zip lock bag with some cheap danish and other crap does not constitute a Breakfast!! Tired of COVID being used as an excuse for companies to cut back on their services. It should say on the website that no hot breakfast available… only a bag of cheap crap is offered!!
There are much better hotel options within 5 miles of this LaQuinta. Pick one of those. Bad hotel! The AC did not work the first night. The staff moved us to another room for the second night. There was no hot water in the 2nd room. A cold shower was a bad start to the day. Hallway floors stayed littered with debris, trash, etc. The WiFi access is non existent. The exterior makes you think it is a newer hotel but the inside remodel is poorly done. I saw some of these same reviews before I booked but booked anyway. Big mistak... read more
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I apologize for the concerns that you encountered during your stay. While we do actively work to improve our guest experience I regret that we did not meet your expectations. These types of concerns are taken seriously and I will be working with our housekeeping and maintenance departments to correct them. Jayme H - General Manager
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,642 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.