This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Avoid this hotel if you can. Otherwise double check your credit cards Bed was very uncomfortable, refrigerator did not cool items, room table lamp didn't work. Oh, and then there was the credit card fraud. The credit card I used to book my room was hacked and someone racked up over $400 in fraudulent purchases- thankfully my bank contacted me about it within a short time. The thing is, that card was dedicated to only be used to pay for the hotel room, and hadn't been used in several weeks prior, so it's odd that it was scamm... read more
Business response:
Thank you for taking the time to share you experience. I am sorry that you did not enjoy your time as our guest. I will report the concerns with the lamp and refrigerator to our maintenance department to double check that they are now in proper working order. The situation with your credit card was reported to me and it has been looked into. Our system does not retain guest credit card numbers, they are tokenized and not able to be used once in that fashion. The credit card was returned to your during your check in process. ... read more
was charged a pet fee despite the website policy saying it was free when I booked. I feel like it was a bait and switch. I wasn’t aware before I got here that I would be charge a pet fee. prior to booking I had checked the pet policy on the La Quinta website and it was listed as free of charge. saw reviews mentioning it, even questions on booking answered Abbott it being free. when I was told I was being charged and I told the guy at the front desk that was not what I read on the website, he said it was a recent policy chang... read more
Business response:
I do appreciate that you have taken the time to share your experience and I am sorry that it fell below your expectations. While my staff was correct in that it is a new policy, I am sorry that we failed to take into consideration that you booked your reservation prior to the policy change. I have reversed this fee. Jayme H - General Manager
Bad everuthibg nothibg
Business response:
Thank you for taking the time to share your rating. I am sorry that we were unable to accommodate you. Here at La Quinta we do strive to exceed guest expectations and I regret that we were unable to do so for you. Jayme H - General Manager
Fair
Pésima estancia No se parece en nada a las fotos, está muy descuidado y sucio, cuando llegamos nos dieron una habitación que tenía huéspedes eran las 2am y despertamos a las personas sin querer, la habitación tenía la peor cama en la que he dormido y todo sucio, con mal olor, alfombra sucia y pegostosa, el peor hotel en el que me he quedado y pague 125$ la noche, es un hotel para 50$ max por noche, pésima experiencia no lo recomiendo.
Business response:
Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estadía. Lamento que esta estancia no cumpliera con sus expectativas. Abordaré estas inquietudes con nuestro personal, ya que entendemos la importancia de una habitación limpia y bien mantenida. Espero que pueda darnos otra oportunidad para ver que tomamos estos comentarios en serio. Jayme H - Gerente General
Malo No funcionaba el aire acondicionado, me cargaron 3 veces las cuentas en 2 tarjetas de crédito diferentes .
Business response:
Gracias por tomarse el tiempo para compartir sus comentarios sobre su estadía reciente. Lamento que el aire acondicionado no funcionara correctamente en la primera habitación en la que se registró, sin embargo, me alegra que pudiéramos trasladarlo a una nueva habitación que tenía un aire acondicionado en pleno funcionamiento. Entiendo que la situación con las múltiples autorizaciones en sus tarjetas de crédito fue frustrante, sin embargo, esta situación se ha rectificado. Gracias nuevamente por compartir sus pensamientos.
Fair
my husband requires internet for his work. reception very poor to nonexistent. very poor internet reception friendly staff
Business response:
Thank you for taking the time to share your feedback of your recent stay with us. I am sorry to see that we experienced an internet concern while you were our guest. I will contact the tech support to make sure we are up and running properly. I know how frustrating this can be. I am pleased to see that you did appreciate the friendly service of our staff. We look forward to your next visit. Jayme H - General Manager
Do not stay here unless u want to be going back with a bug infestation in ur bags. Absolutely disgusting place. Cockroaches in the room and bathroom. Hallway carpet was disgusting. Elevators were stained and dirty. Bedroom carpet had stains and blood on it. Smelt disgusting. Staff was friendly and they had breakfast.
Business response:
Thank you for sharing your feedback concerning your recent stay. I am truly disappointed to see that this stay failed to meet not only your expectations, but the expectations we have for ourselves. I will look into both rooms you had reserved with us and address these concerns. Compensation has been added to each room and you should see credits to your method of payment within 7-10 business days. Jayme H - General Manager
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,673 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open at 12:00 p.m.