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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Worst night l have ever experienced I was told to leave property because l made front desk person(Hana) uncomfortable due to making a comment about the ice machine having exposed live wires that could be very dangerous to children if they were to be in contact with them.Hana, also claimed that the name on her name tag wasn't her real name when l mentioned about contacting corporate office/bad review for this dangerous complain.l could not believe after being a long time loyal guest with WYNDHAM Corporate chains, l was so sad... read more
Business response:
Thank you for sharing your review of your time at our property. I am sorry that your special night was ruined. I apologize for any miscommunication, however, the concern with the ice machine is not why you were asked to leave the property. However, I do thank you for bringing that to our attention, as we have now had our maintenance team working to fix that concern. Jayme H - General Manager
Na Did not sleep comfortably, the bed was old and hard Friendliness
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I’m sad to see that this stay did not meet your expectation. I appreciate you bringing this to my attention so that I can work towards a solution. I hope you will give us a chance again. Jayme H - General Manager
Poor Our room was hot, and dirty. One of our towels was filthy and had blood on it. Bathtub had mold all around it. Cob Webb’s and dead bugs all over the ceiling. Curtains were shredded. Phone did not have a cord so could not use to call front desk. It was supposed to be a Queen deluxe with 2 queens told me they don’t even have queens. Booking.com tried calling them the first night and no one would answer. I wish I could post all the pictures. The location and Tabby at the front desk!
Business response:
Thank you for taking the time to share your feedback. While I do appreciate that you enjoyed Tabby's customer service, I am sorry that the remainder of your stay fell below not only your, but also our, expectations. While the beds in your room were in fact queen sized, the remainder of the concerns you voiced were not acceptable. They are being addressed by the appropriate departments. Thank you again, and I hope that you will give us another chance when you are in town again. Jayme H - General Manager
Very disappointing Instead of the breakfast we were expecting, we got a bag with a tiny bottle of water, a fruit cup with no spoon, and a granola bar. Very disappointing! Room was very hot because the AC unit was not working properly. Bed was ok, but pillows were hard! Outdoor pool was tiny. We won't be back. Location was great.
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. While I do understand that it is not the normal offering, we have been providing our "Grab and Go" breakfast bags since the beginning of the pandemic. Unless there are further sanctions due to the pandemic, we will return to normal breakfast offerings on 10/1/2021. With regard to our pool size, unfortunately it is not something I can change. While I do not agree with your assessment that it is "tiny" I am sorry that you did not enjoy it. Jayme ... read more
Utilitarian Horrible breakfast in a zip lock bag - no vegan options (cereal or oatmeal would have been nice) Room smelled of mildew Rolly polley bugs in the corner Shower faucet controls hard to cut off The vessel sink and faucet and floating mirror were nice decor. Wish there had been a lounge chair vs dining chair
Staff was unapproachable. They didn’t have a lot of the amenities they stated online. It had a good location
Business response:
Thank you for taking the time to share your feedback on your recent stay. I am sorry that we were not able to provide all of the usual amenities you were looking for. I hope we are able to better serve you on your next visit. Jayme H - General Manager
Downgrade this location to 1 star hotel Rooms too small, bugs all over, very poor mattress, Staff not supportive to fix any issue. Requested firm pillows non provided, Due to mattress condition and bugs could not sleep. Nothing, I would give Negative 5 star
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. It is our goal to leave each guest with a positive and memorable experience and I regret that we were unable to do this for you. We do maintain a monthly pest prevention company and I have alerted them to the concern you have expressed with your room. I am sorry that you did not find our mattress or pillows to be comfortable. Thank you again for your feedback. Jayme H - General Manager
It was awful and I won’t be back. Apparently you don’t get house keeping if you aren’t staying for four days so when we put the tag on the door and it wasn’t clean we didn’t know why. Our microwave didn’t work nor did our tub drain properly which is absolutely disgusting. AND continental breakfast is a kids bag to go. Location.
Business response:
Thank you for taking the time to share your experience. I am sorry that this stay fell below your expectations. I will have our team look into the concerns you expressed about the microwave and tub, so that we can prevent future occurrences. The "Grab and Go" breakfast option, which has been sanctioned by Wyndham, should only be in place until October, assuming there are no further developments with the pandemic. Jayme H - General Manager
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,700 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.