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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad The furniture in the room was badly worn and damaged. There was a strong unpleasant smell in the corridor, and the coffee machine was out of order. The man at the front desk during check-out was extremely rude—he neither greeted us nor made eye contact, and showed no sign of friendliness. His cold attitude made us feel uncomfortable, and we couldn’t help but sense a hint of discrimination. We’ve stayed at several La Quinta Inns before, but this experience was by far the worst.
Business response:
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us and want to extend our sincerest apologies for the issues you encountered during your stay. The condition of the furniture and the unpleasant odor in the corridor are certainly not reflective of the standards we strive to maintain. We are currently reviewing these concerns with our housekeeping and maintenance teams to ensure they are addressed promptly. We are especially concerned to hear about the interacti... read more
Disappointing Walls too thin. Wasn't able to rest or get a good night's sleep due to the noise coming from both sides of the room,.
Poor
Lokasyon harika Herşey güzel ancaksabah kahvaltısının erken bitmesi saçma ! Reseptions kötü! Personel ! Konumu harika !
Problems ignored and lying staff. Was forced to pay full price for room that didn’t have hot water. We contacted the front desk every day about the issue and was told “it’s being worked on” every day. Booking.com was also unable to resolve the issue and I was never comped or offered any remedy other than leaving early and losing money. Terrible experience at the hotel and with booking.com, wouldn’t recommend either. They also never changed our sheets or cleaned the room, we were there for 4 nights. Decent location and price.
Bad I was overcharged
Business response:
Thank you for your feedback. We strive to provide a great experience for all our guests, and we appreciate the opportunity to clarify any concerns. The additional charge on your bill was not an overcharge but a fee for damages to the bed sheets, which were beyond normal wear and tear. We always aim to be transparent with our policies, and any such charges are assessed carefully to cover the cost of replacement or extra cleaning. We appreciate your stay with us.
Nice location, didn’t enjoy my stay. The water would not get hot, and the tv kept losing connection so we couldn’t even watch tv LOVED the location
Fair
Fair The TV wasn’t working
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,862 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open at 12:00 p.m.