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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
my husband requires internet for his work. reception very poor to nonexistent. very poor internet reception friendly staff
Business response:
Thank you for taking the time to share your feedback of your recent stay with us. I am sorry to see that we experienced an internet concern while you were our guest. I will contact the tech support to make sure we are up and running properly. I know how frustrating this can be. I am pleased to see that you did appreciate the friendly service of our staff. We look forward to your next visit. Jayme H - General Manager
Do not stay here unless u want to be going back with a bug infestation in ur bags. Absolutely disgusting place. Cockroaches in the room and bathroom. Hallway carpet was disgusting. Elevators were stained and dirty. Bedroom carpet had stains and blood on it. Smelt disgusting. Staff was friendly and they had breakfast.
Business response:
Thank you for sharing your feedback concerning your recent stay. I am truly disappointed to see that this stay failed to meet not only your expectations, but the expectations we have for ourselves. I will look into both rooms you had reserved with us and address these concerns. Compensation has been added to each room and you should see credits to your method of payment within 7-10 business days. Jayme H - General Manager
Bad The hotel room door was open when I checked in. Major security concern. And the key card system was malfunctioning. I couldn’t get into my room every time I stepped out the room was spacious
Business response:
Thank you for taking the time to share your feedback. I am sorry that we had a lock concern during your stay. I will look into this and make sure that our locks are in fully functioning order. Jayme H - General Manager
Disappointing
Fair
Worst night l have ever experienced I was told to leave property because l made front desk person(Hana) uncomfortable due to making a comment about the ice machine having exposed live wires that could be very dangerous to children if they were to be in contact with them.Hana, also claimed that the name on her name tag wasn't her real name when l mentioned about contacting corporate office/bad review for this dangerous complain.l could not believe after being a long time loyal guest with WYNDHAM Corporate chains, l was so sad... read more
Business response:
Thank you for sharing your review of your time at our property. I am sorry that your special night was ruined. I apologize for any miscommunication, however, the concern with the ice machine is not why you were asked to leave the property. However, I do thank you for bringing that to our attention, as we have now had our maintenance team working to fix that concern. Jayme H - General Manager
Na Did not sleep comfortably, the bed was old and hard Friendliness
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I’m sad to see that this stay did not meet your expectation. I appreciate you bringing this to my attention so that I can work towards a solution. I hope you will give us a chance again. Jayme H - General Manager
Poor Our room was hot, and dirty. One of our towels was filthy and had blood on it. Bathtub had mold all around it. Cob Webb’s and dead bugs all over the ceiling. Curtains were shredded. Phone did not have a cord so could not use to call front desk. It was supposed to be a Queen deluxe with 2 queens told me they don’t even have queens. Booking.com tried calling them the first night and no one would answer. I wish I could post all the pictures. The location and Tabby at the front desk!
Business response:
Thank you for taking the time to share your feedback. While I do appreciate that you enjoyed Tabby's customer service, I am sorry that the remainder of your stay fell below not only your, but also our, expectations. While the beds in your room were in fact queen sized, the remainder of the concerns you voiced were not acceptable. They are being addressed by the appropriate departments. Thank you again, and I hope that you will give us another chance when you are in town again. Jayme H - General Manager
Very disappointing Instead of the breakfast we were expecting, we got a bag with a tiny bottle of water, a fruit cup with no spoon, and a granola bar. Very disappointing! Room was very hot because the AC unit was not working properly. Bed was ok, but pillows were hard! Outdoor pool was tiny. We won't be back. Location was great.
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. While I do understand that it is not the normal offering, we have been providing our "Grab and Go" breakfast bags since the beginning of the pandemic. Unless there are further sanctions due to the pandemic, we will return to normal breakfast offerings on 10/1/2021. With regard to our pool size, unfortunately it is not something I can change. While I do not agree with your assessment that it is "tiny" I am sorry that you did not enjoy it. Jayme ... read more
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,642 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.