This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Room in bad condition, one roach, bathroom curtain broken, sheets looked very old almost dirty yellow instead of white
Business response:
Hi, Reinaldo. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Disappointed LaQuinta DFW Clogged drain in shower Stained towels Soiled, soiled sheets Mildew smell in hall and room Breakfast was decent Front desk gal was very understanding and helpful in accomodating late check out. Due to funeral I was attending when in town.
Business response:
Hi, Edward.Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.
Disappointed! I have also booked two other La Quinta hotels, I hope it will be a better experience The bathtub was not draining at all. Seemed like bathing in a pool. Notified the staff who promised to call maintenance. No one came and we didn’t get any update from the staff. We Indicated that we were a family of four but got only two towels The posted sign at the checkin and information from the staff said breakfast was at 6am; when we came out by 6:30am, we saw another sign at the breakfast area that said it was at 7am. So... read more
Business response:
Thank you for sharing your experience with us. We appreciate the input referring to our staff and comments about our towels. We hope to someday have another opportunity to host your stay.
I went to request a refund, they offered another room I declined! Got my money back After checking in I went to Walmart to grab things for the kids because we we’re staying two days, (microwaveable foods, drinks etc) when arriving back I parked in front of the side door to gain good access of getting in cause we had so much to carry. The door access did not work!! The employee never informed me. After making it to the elevator the cleaning smell left and the elevator had a horrible smell, almost as if it never gets clean. Th... read more
Business response:
Hi, Bashir. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Need some assistance I had to switch rooms 2 times. 1) because of infestation of bugs and bathroom had alot of mold in tub area. 2) because room was not clean or someone was occupying the room. The staff was pretty pleasant once I was able to be helped. Sat at desk for about 15 minutes before being assisted.
Business response:
Hi, Kawaun. We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Disgusted It says no smoking but you could smell smoke from the rooms, the rooms need upgrading, the floor tile was cracked in the room I stayed in, I didn’t get any rest really because I was uncomfortable, the towels had stains on them as well as the sheets, if you decide to stay here bring your own stuff!Someone dropped a sack of food and it stayed there for a whole day, there were dogs inside. I will not stay at another La Quinta again!! Location
Business response:
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoki... read more
Disappointing
Disappointing The elevator smelled like vomit The buttons were nasty The hallway was dirty
Business response:
Hi, Raymanda. Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change you... read more
Horrible A staff person on duty. Waited 20 minutes to check in. 2nd night key didn’t work took long time to get someone to reset. Only one towel. Third night room not touched key didn’t work. Went to get towels. Was given thin small stained towels with big hole in it. Next morning wife couldn’t get in room took three trips to desk to get in. We cut stay short. No waffle mix but iron was on. Went out for breakfast the rest of stay
Business response:
Hi, John. Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3.1 star rating with 4,118 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.