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La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Stayed out of necessity due to broken pipes at home. The property is in need of repair and a really good deep cleaning. The elevator looked like it had not been cleaned in months and there were gummy bears on the floor. There was also a strong smell of mechanical grease in the elevator and in the hallway. The room was mostly clean, but there was a build up of dust on the lamp shades and air conditioner. The bed spread had stains and there was blue marker on the sheets. I didn't use the microwave in the room, but it was broke... read more
Business response:
Hi, Amber. Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less service cont... read more
Poor there was 🪳 everywhere
Business response:
Hi, Paul. Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
Bad The hotel was beyond filthy. The carpet in the hotel room was so dirty it felt sticky like walking on taffy or gum and after a shower then walking around the room to get dressed and put things away, our feet were so black and dirty, you would think we hadn't showered or own shoes to walk in. It was absolutely disgusting!! The shower curtain didn't fit the shower. It literally only covered maybe 10 inches of the shower and tub and was ripped to shreds. It only hung on by 2 hooks. I saw a roach in the bathroom as well and ... read more
Business response:
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about g... read more
Bad The hotel was nasty and dirty hallways smaller like cigarettes but had no smoking signs food in the hallways. Rooms were nasty and dirty like no one cleaned them pillow cases were stained it was just overall disgusting
Business response:
Hi, Jakiya. Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
Disappointing The smell in room and trash in hallway. The breakfast area clean and staff were friendly.
Business response:
We appreciate the comments, especially with regards to your opinion of our staff and your comments about our area. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Disappointing
Poor 1985 called you need to update that place Bed
Business response:
Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Almost a nightmare Comforter had cigarette burns roaches crawled on my feet while I brushed my teeth bathtub had no stopper bathtub was stained with rust the toilet clogged up the first flush and I had to text plunge the toilet myself and the toilet was crooked on the mail wall and the Kleenex holder fell off and broke I hope I don’t have to pay for it cause it was on a lopsided toilet the carpet was humid and sticky it was hot in the room for three days the air didn’t work well. Horrible experience. Sorry
Business response:
Hi, David. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Fair When you walked in the room, it smelled like mildew. The rooms had so much humidity in them. Yes , “rooms”. There were 5 groups with us and every room was like that. Our room didn’t get very cold either. Was close to where I needed to be.
Business response:
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3.1 star rating with 4,118 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.