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La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad It was nasty have mold didn’t have any clean towels key to the room stopped working a lot the staff was rude NEVER AGAIN
Business response:
Hi, Alexza. It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
I would of rather slept in my car!!! The hotel was dirty, very very stinky, everything was broke. TVs didn’t work, remote control was cracked but they had it it wrapped in tape. They didn’t offer any extra cover or pillows for the let out couch. Towels were dirty. I had to purchase towels, air freshener and cleaning supplies from wal mart. I don’t like anything about this hotel!
Business response:
Hi, Shundricka. I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our... read more
Not again at this location. Already discussed
Business response:
Hi. Martha. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Fair Someone stole the license plate off a car
Business response:
Thank you for taking the time to share your comments regarding our hotel. I hope that we will impress you with exemplary service during future visits.
A dump. Paid over $170. Booked a king room, they gave me two doubles. The place is a dump. Literally. Do NOT be conned i Everything. Nothing
Business response:
Hi, WILL. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Poor Elevator smelled like burning electrical wires, room was poorly painted, tub had cracked and missing caulking, carpet in room was moist, toliet kept refilling every 2 minutes, missing light bulbs in lamps. I had upgraded to have a tub in our room, and didn't get that. Staff was nice.
Business response:
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and elevator. We hope to see you again and that you will be truly impressed with our continued improvements.
Bad The entire hotel smells moldy. Room would not stay cool- small ac unit for big suite. The room was dirty- hair in the tub, dirt and grime everywhere, empty tp roll with no extra. The entire place feels grimy and unclean. The beds were comfortable.
Business response:
Hi, Emily.I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Pleasant First the elevator smelled and the hallway on the 3rd floor smelled of urine all the way to our room so everytime we left the room and came back we smelled pee, very strong pee smell, and no we didn't report it because we knew they already knew it!We will never stay at that hotel again, NEVER! Didn't eat breakfast and location was okay because it wasn't far from where we were going and it was across from Walmart
Business response:
Hi, Alvin.Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Bad The first room I got had a weird smell and the toilet seat were disgusting. I went to the front lobby to ask for a room upgrade and received the King suite with hot tub. Everything was ok until I woke up in the middle of the night (1am) and there was a cockroach crawling on me I panic woke my fiance up to kill it then I go to the restroom and there's another one crawling on the sink. I just packed my stuff and left. I liked the area it's a great location, there's a bunch of restaurants, Walmart, gas stations overall the ... read more
Business response:
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3.1 star rating with 4,118 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.