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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor The room smelled stale and musty. There was rot at the baseboards in the bathroom. The toilet didn’t flush properly. The spa tub was located in the center of the room with no privacy. The faucet in the spa tub dripped non-stop. The swimming pool was extremely tiny with no room to actually swim. It was filled with about 20 kids when we arrived. They had standing room only. They did not appear to be paying customers.
Business response:
Thank you for your feed back We apologize for the issues you encountered during your stay with us. Guest enjoy our pool during the summer months We will address the issue with the over crowded pool ,and dripping faucet. Thanks again for staying with us and submitting your feedback.
Trash They called me 30 minutes before my arrival to say they didnt have a room for me, and I would have to be moved. The rooms smelt, floor was sticky. I saw a dog pee in the elevator and it wasn't cleaned up until the next morning! The pool had something floating at the bottom.(did not get in) the entire hotel had a stench. My other family members had to wait 2 and half hours to check in because they didn’t have rooms ready at check in time which was 3PM. Another family member had water leaking from the A/C, the staff just... read more
Business response:
I understand your frustration with your stay with us, In this instance, your room was placed out of order at the very last minute due to a plumbing issue. In an effort to accommodate our guest we 1st contact the guest to confirm that the reservation is still valid, at which time we work toward a solution. Unaware of the puppy accident, and the floating pool object. Our pool is very busy during the summer months, if late in the evenings, it's very possible that maintenance hadn't serviced the pool, as that is done in the morn... read more
Very Poor The staff was very rude and unhelpful.
Smelled horrible, like musty, mold in the walls, old hotel. Would not stay there again. The whole hotel smelled bad, but the rooms especially smelled horrible. Musty, moldy smell that made it hard to sleep. The hotel was old but dressed up, and not very well. It was like someone came in and tried real hard to snap their fingers and turn it into a La Quinta, with La Quinta finishes, but it was poorly done. We stay at La Quintas all the time when traveling because we travel with a dog, this one was hands down the worst. Front ... read more
Okay Stayed at Holiday Inn Express throughout the rest of our trip and found them better and more value fir money
Very Poor Tenía mi reservación y le dieron mi cuarto a otra persona,viajaba con mi bb y mi esposa y tuve que andar batallando solo por qué no respetan una reservación Nada pésimo servicio,la recepcionista muy grosera si tienen ese tipo de personal jamás recomendaría hospedarse en ese hotel
Business response:
As always, we appreciate your feedback. Although it is unfortunate that this experience ended so poorly. 3rd party bookings can be confusing and challenging sometimes. We apologize for not having a reservation for you upon arrival. As we discuss via our phone call, Booking.com will have the answers to your questions. Again, we apologize for the inconvenience and hope you'll give La Quinta another opportunity in the future.
Very Poor
Just nasty wires exposes Just nasty Jucussi didn't work wires expose the floor nasty.the front desk staff no smiley face or friendly more attention think her boyfriend than customers it just real.poor the caulking on the shower they put it with there ginger
Business response:
It was nice speaking with you this morning. Thank you for your feedback we greatly appreciate it. As I stated in our conversation, we apologize for the issues you encountered with your room. Definitely not the type of response we want from our guest. I'm glad we were able to converse and we're looking forward to your next visit.
Only thing I like was the location ... Not worth the money Not clean at all bathroom was nasty...room 219 has Running toilet that was loud that keep me up in the night air didn't work good Location
Business response:
Thank you for your feedback. It was good speaking with you in regards to the issues your encountered with your room during your stay with us. We apologize, and note that the issue has been addressed. We look forward to seeing you again.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,721 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.