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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The room was so dirty. Like I would say you get what you pay for but even some motels are better than this. There was like oil drips on the wall, pee on the toilet, hairs in the bed sheets, fresh jam on the floor, etc. And the cherry on top was there was no hot water, we got warm water when we ran the shower for about 10 minutes.
Business response:
Thank you for sharing your feedback. I am truly sorry to hear about the condition of your room and the issues you experienced during your stay. Cleanliness and comfort are fundamental standards we aim to uphold, and it’s clear we fell short in your case. The details you mentioned—such as the state of the bathroom, bed linens, and lack of hot water—are unacceptable and not reflective of the experience we want our guests to have. Please know that I have already escalated your comments to our housekeeping and maintenance teams ... read more
Bad experience, No heat for a whole night and the receptionist wasn’t present almost 2-3 hours. Manager was a little rude in some moments.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the poor experience you had, including the lack of heating for an entire night, the absence of our receptionist for several hours, and the moments when our manager’s behavior came across as rude. We understand how frustrating this must have been and regret that your stay did not meet expectations. Please be assured that we have notified our management team and immediate actions are being taken to address these concerns. Steps are underway to ensure prope... read more
Dirtiest rooms
Business response:
Thank you for sharing your feedback. I am very sorry to hear that you found the room cleanliness unacceptable during your stay. This is far below the standards we aim to provide, and I sincerely apologize for the disappointment and discomfort this caused. Your comments have been shared with our housekeeping and management teams for immediate review and corrective action. Cleanliness is a top priority for us, and we regret that we failed to deliver the quality experience you expected. We appreciate you bringing this to our at... read more
Left after checking in. Lights didn’t work next to the bed, dirty dirty dirty. Random stains in the walls and floor that looked like blood. Shower was filthy and looked unclean. Mattress was partially on the boxspring. Do not stay here!!
Business response:
Thank you for sharing your feedback. I am deeply sorry to hear about the issues you encountered during your stay, including the room cleanliness, maintenance problems, and overall condition of the facilities. The concerns you described are unacceptable and far below the standards we strive to uphold. Your comments have been escalated to our housekeeping and maintenance teams for immediate review and corrective action. Guest safety, comfort, and satisfaction are our highest priorities, and we regret that we failed to provide ... read more
The hotel was terrible. Always dirty. The hallways were filthy. There were dead bugs on the side of my bed and the toilet was clean. I grew up in Fairfield and used to stay here when it was LaQuinta and it was much better.
Business response:
Thank you for sharing your feedback. I am very sorry to hear about the disappointing experience you had during your stay. The issues you described regarding cleanliness, maintenance, and overall condition of the property are unacceptable and far below the standards we aim to provide. We regret that your stay did not reflect the quality you remember from past visits, and we sincerely apologize for the distress this caused. Your comments have been shared with our housekeeping and management teams for immediate review and corre... read more
The staff was amazing. You can tell the hotel was taken over from the la Quinta to Ramada. The fitness center was awful as nothing works in there at all. The pool was listed as unsatisfactory so no one was allowed in the pool area. The back door to get in the hotel was broken so no card key wasn’t needed to get in meaning anyone can get in there and just walk through the hotel.The linens had hair in it from a previous guest. The bathtubs were dirty. The juice dispenser for breakfast was out so they only had orange juice in a... read more
Business response:
Thank you for sharing your rating. We are very sorry to learn that your experience with us was disappointing. Even though no specific comments were provided, a score of 2 out of 10 clearly shows we fell short of expectations. Please know that we take this feedback seriously and will review our services and facilities to identify areas for improvement. Guest satisfaction is our priority, and we regret that we did not meet your needs during this stay. We hope you might consider giving us another opportunity in the future to pr... read more
La chambre est très salle pas de service , ke ne recommande aucun .
Business response:
Thank you for sharing your feedback. We are truly sorry to hear about your experience and that the room did not meet your expectations. Cleanliness and service are top priorities for us, and it is disappointing to learn that we fell short during your stay. We sincerely apologize for the inconvenience caused. Your comments have been shared with our housekeeping and service teams to ensure immediate improvements. We value your input and would appreciate the opportunity to make things right should you consider staying with us a... read more
Nothing
Business response:
Thank you for sharing your rating with us. We are sorry to learn that your experience did not meet expectations. Even though no specific comments were provided, we take your feedback seriously and will review our services to identify areas for improvement. We appreciate your input and hope we may have the opportunity to provide you with a better experience in the future.
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,726 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.