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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was the dirtiest place we evered stayed in from were the food. Outside was dirty and the floors and walls. DON'T STAY THERE
Business response:
We are truly sorry to hear that your experience with us was so disappointing. Cleanliness is a top priority for us, and it's clear that we fell far short during your stay. Please accept our sincere apologies for the condition you encountered, both in the room and in common areas. Your feedback is being taken very seriously. We have already addressed your comments with our housekeeping and maintenance teams to ensure immediate improvements are made. We never want a guest to leave feeling this way. If you're open to it, we wou... read more
Sucio Es un hotel viejo muy sucio con personal mal encarado jamás me volvería hospedar es una pena de hotel
Business response:
Lamentamos sinceramente que su experiencia en nuestro hotel no haya estado a la altura de sus expectativas. Tomamos muy en serio sus comentarios sobre la limpieza, el estado de las instalaciones y el trato del personal. Nos encontramos trabajando constantemente para mejorar nuestros servicios y la atención al cliente, y su opinión nos ayuda a identificar áreas en las que debemos seguir esforzándonos. Le ofrecemos una sincera disculpa por los inconvenientes que experimentó durante su estancia. Nos gustaría tener la oportunida... read more
I woke up three thirty in the morning from blaring music coming from the room next door. The issue was not resolved for over an hour
Business response:
Dear Bracha Littman, Thank you for sharing your experience with us. I'm truly sorry to hear that your rest was disturbed by noise from a neighboring room and that the issue was not resolved promptly. This is far from the standard of comfort and service we aim to provide, and I understand how frustrating this must have been. Please accept our sincere apologies for the inconvenience caused. We are actively reviewing our protocols to ensure that situations like this are addressed more swiftly in the future. Your feedback is inv... read more
I think it is NOT fair to keep old fascinating pic and hide the factual. I have taken pic of the property and things out there. First if all there was nasty smell of mijuana smell. Secondly property had dirty filthy carpet in the hallway, taps weren't working, water not draining in bath tub. You name it and had those problems. Worst part the smell of mijuana in the hallway everytime. Very disgusting and dissatisfied. If someone follows up with me I will share the pic taken and it is not even joke.
Business response:
We sincerely regret that your stay did not meet expectations. Your feedback is important to us, and we take concerns about cleanliness and maintenance very seriously. We aim to provide accurate representations of our property, and we apologize if you felt misled. Regarding the issues you encountered—such as the condition of the carpets, plumbing problems, and unpleasant odors—we will immediately address them with our team to ensure improvements are made. If you have photos documenting these concerns, we would appreciate rece... read more
Property need to have sufficient towel (long) and wash cloths available stayed for 3 days everything I contacted front desk they said it wasn’t available
Business response:
Thank you for sharing your feedback with us. We sincerely regret that we were unable to provide sufficient towels and washcloths during your stay. This is certainly not the experience we aim to offer our valued guests. We understand that having these essentials readily available is important for a comfortable stay, and we apologize for any inconvenience caused. Please know that we are actively addressing this issue to ensure better availability for all our guests in the future. We truly appreciate your patience and your hone... read more
First of all the staff was rude, they had no hospitality or any kind of professionalism. We were shocked at the way the lobby looked, very unclean with trash on the floor. We even spotted rats the next day in the lobby. After we checked in, we asked for a trolley cart but the staff at the front desk told me that there was only one available and someone was using it, so we were forced to wait for half an hour and nobody brought it to us. The front desk staff didn't even bother to check on the status of the request, even after... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and it is disappointing to hear that we fell short in several aspects. We take your concerns regarding cleanliness, hospitality, and overall maintenance very seriously. Please know that we have already escalated these issues to our management team to ensure they are promptly addressed. Your feedback helps us identify are... read more
There wasn’t much I liked. The breakfast was less than desirable. The room service was terrible and the strangest thing is they did room service at night instead of during the day when people are checking out. You ask room service for new towels for your room and they tell you to visit the front desk plus they weren’t very friendly either. The room service didn’t even come in our room to remake our bed and we didn’t even have a do not disturb sign up. They had pee stains on the inside of our top sheet. The chair for the desk... read more
Business response:
We sincerely apologize for the disappointing experience you had during your stay. The issues you described, from room cleanliness to maintenance concerns and lack of attentive service, are far from the standard we aim to provide.We deeply regret that your requests were not properly addressed and that your concerns went unheard. This is unacceptable, and we appreciate you bringing these matters to our attention. Your feedback is extremely valuable, and we will work diligently to address these shortcomings to ensure that futur... read more
Worst hotel ever Bathroom was not cleaned. Hair stuck to used shampoos left in the room. Coffee pot was dirty. Plug in bathroom didn’t work. There was dried vomit in the wall outside our room the entire stay. No one vacuumed the hallways. No one ever responded to the messages I sent requesting assistance.
Business response:
We sincerely apologize for the unacceptable experience you had during your stay. Your concerns are deeply troubling, and this is not the standard of cleanliness and service we strive to provide.The issues you described—from the state of the bathroom to the lack of responsiveness—are completely unacceptable, and we will be addressing them with our team immediately. Your feedback is invaluable in helping us recognize where we need to improve, and we regret that these shortcomings impacted your stay.Please know that we take you... read more
Customers service terrible the hotel looks like a motel All doors are nasty I stayed 3 nights never again
Business response:
We are truly sorry to hear that your experience did not meet expectations. Providing excellent service and maintaining a welcoming environment are our top priorities, and we regret that we fell short during your stay. Your feedback regarding cleanliness and customer service is deeply concerning, and we will address these matters immediately with our team to ensure improvements are made.We understand your frustration and disappointment, and we sincerely apologize for any inconvenience you encountered. If there is anything we ... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.