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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No one got back to us. We didn't even stay there and sent a message their this platform and one got back to us. The pics look nothing the reality. It's smelly it's muggy and disgusting
Business response:
Sorry for the inconvenience caused to you. We are currently under renovation but still it is our duty to provide clean and comfortable stay to the guests.We would like to welcome you to renovated property which will be ready shortly.
Floors were dirty. Shower was leaking water. Curtains were stained. Furniture was stained. Sheets had stains and hair on it. Had a smell to the room. Bathroom wasnt that clean. Floors weren't swept and mopped. Breakfast was not good at all. Uce machines were broken
Business response:
I'm really sorry to hear about your experience. The cleanliness issues, leaking shower, and overall maintenance problems you encountered are not acceptable. We'll be addressing these concerns with our team immediately. Your feedback about breakfast and the ice machines will also be taken seriously. We appreciate you bringing this to our attention and hope you'll give us another chance to provide a better experience in the future.
The photos were decieving. The room had a lamp that leaned with a torn lam shade. There was hair on the toilet seat upon arrival. There was only one wash cloth for two people. Hallway carpets and walls dirty!!!
Business response:
I’m really sorry to hear about your disappointing experience. This is far from the standard we strive for, and I apologize for the misleading photos, cleanliness issues, and room conditions you encountered. We’re addressing these problems with our team to prevent them from happening again. Thank you for bringing this to our attention, and we hope you’ll give us another chance in the future.Is there anything specific you would like us to focus on improving for your next stay?
Business response:
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Is there anything specific you would like us to focus on improving for your next stay?
Rude front desk staff. Property under remodel
Business response:
I’m really sorry to hear about your experience. This isn't the level of service we aim to provide, and I apologize for the rude front desk staff. Renovations can be disruptive, but that’s no excuse for poor service. We’re addressing these issues with our team to ensure they don’t happen again. Thanks for bringing this to our attention, and we hope you'll give us another chance to make it right.
Checking in went very smoothly. The staff was very friendly however, once we got to our room, we did not feel safe. The door locks were busted and We’re not properly screwed in or intact so you could not shut the door properly upon further investigation. The window locks were also broken and the windows would not lock properly. We were on a first floor as soon as we open the door we had an infant so we went to the front desk To ask for another room that locked properly and when it smell like someone was smoking next-door. Th... read more
Business response:
We're sorry you were unhappy. Thanks for letting us know. At the same time management disputes all above your statment as all our locks are brandnew and smart elctronic locks. Management belives all the satement are not true and full of malice
Terrible
Business response:
I’m really sorry to hear about your experience. This isn’t the level of service we aim to provide, and I apologize for any inconvenience you faced. Your feedback is invaluable to us as we work to make improvements. We hope you’ll give us another chance to provide a better experience in the future.Is there anything specific you would like us to focus on improving for your next stay?
does not look anything like the pictures and is under construction. I never would have stayed here if i knew it would be this horrible.
Business response:
I’m really sorry to hear about your experience. Renovations can be disruptive, but that’s no excuse for poor service. We’re are sincerely sorry for any inconvenience caused to you due to this and will make sure that it doesn’t happen again. We hope you'll give us another chance to make it right.
The hotel was under construction and it wasn’t a pleasing sight. I didn’t feel safe, and ended up leaving two hours later. The bathroom tub as filthy(stained) and the room was barely up to par. The pictures don’t match what you will see or get from the establishment. I would not recommend.
Business response:
I’m really sorry to hear about your experience. This isn't the level of service we aim to provide, and I apologize for the bathroom tub issue. Renovations can be disruptive, but that’s no excuse for poor service. We’re addressing these issues with our team to ensure they don’t happen again. Thanks for bringing this to our attention, and we hope you'll give us another chance to make it right.
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.