La Quinta Inn & Suites Fairfield

Business response:

Thank you for sharing your feedback. I'm truly sorry to hear that while your room was clean, the halls and property around were not up to standard. This is not the experience we aim to provide. We're addressing these concerns with our housekeeping and maintenance teams immediately to ensure significant improvements are made.Your feedback is invaluable, and we regret that we didn't meet your expectations. We hope you'll give us another chance to provide a much better experience in the future. 

Business response:

Thank you for sharing your feedback. I'm truly sorry to hear that your stay did not meet your expectations. Your comments are very important to us as we strive to improve our services and facilities. We're addressing your concerns with our team to ensure significant improvements are made. We regret that we didn't meet your expectations and hope you'll give us another chance to provide a much better experience in the future. 

Business response:

We're sorry to hear the noise generated from using the bathroom/microwave resulted in such a negative impact for you! We are in the process of renovating rooms that come with new TVs!We hope you give us another try to check out these improvements for yourself. 

Business response:

Thank you for sharing your feedback. I'm truly sorry to hear that the noisy heating unit disrupted your sleep, forcing you to leave early. This is not the experience we want for our guests. We're addressing this issue with our maintenance team immediately to prevent it from happening again. Your feedback is invaluable, and we regret that we didn't meet your expectations. We hope you'll reconsider and give us another chance to provide a much better experience in the future. 

Business response:

Thank you for sharing your feedback. I'm truly sorry to hear about the unpleasant smells and the dirty bathrooms you encountered during your stay. This is absolutely not the standard we aim to uphold, and we're addressing these issues with our housekeeping and maintenance teams immediately. Your feedback is invaluable in helping us improve, and we regret that we didn't meet your expectations. We hope you'll give us another chance to provide a much better experience in the future. 

Business response:

Joshua, I'm troubled to hear of your pest-related issues during your stay. We will be investigating this thoroughly with pest control to get this rectified. 

Business response:

We're sorry to hear your stay did not meet up to the standard we strive for here at the Ramada. As we continue to get further along in our renovations, we hope to see you again and see a positive review. 

Business response:

Thank you for your feedback. We're very sorry to hear about the flea issue you encountered during your stay. Despite our regular pest control measures, it's clear we fell short this time. We're taking this matter seriously and will be addressing it with our pest control provider to ensure it doesn't happen again. Your feedback is invaluable in helping us improve, and we hope you'll give us another chance to provide a better experience in the future. 

Business response:

Thank you for sharing your feedback. We're deeply sorry to hear that your experience was far from satisfactory. Your concerns are very important to us, and we’re addressing these issues with our team immediately to ensure they don’t happen again. We appreciate you bringing this to our attention, and we hope you'll give us another chance to provide a better experience in the future.