This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The picture doesn’t match the hotel. Missing tiles in in the hallways. Exterior doors are not locked and the breakfast was terrible. The chair in the room was very warm and the lining was ripped and visible. In addition the curtains had burn marks and was stained.
Business response:
I'm deeply sorry to hear about your experience. The issues you faced with the condition of the hotel, security, and the breakfast are completely unacceptable. We're addressing these serious concerns with our team immediately to ensure they don’t happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you'll give us another chance to provide a better experience in the future.
Great location. Terrible staffing. Room was dirty. I requested a Non-smoking room and I end up getting a smoking room due to late checking. I got stuck with a dirty bathroom. Towels in the bathroom wasn't changed. toilet dirty of piss. Also a dirty shower. Breakfast was a pigsty. I asked the front desk if they can get any drinks available besides coffee, i waited 30 minutes and went to front desk to complain twice and she said that she will let someone know. I had to wait till she was done with her personal call. She also ha... read more
Business response:
I'm truly sorry to hear about your experience. The issues you faced with the cleanliness, incorrect room assignment, unprofessional staff behavior, and breakfast service are completely unacceptable. We're addressing these serious concerns with our team immediately to ensure they don’t happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you'll give us another chance to provide a better experience in the future.
Business response:
I'm really sorry to hear about your experience. The issues you faced are completely unacceptable, and we're addressing these concerns with our team immediately. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you'll give us another chance to provide a better experience in the future.Is there anything specific you'd like us to focus on improving for your next stay?
Horrible, they should have charged $50 as a deposit, they charged $208.11. They said they would refund it at checkout and instead of refunding it, they charged another $208.11. It took 3 days for them to refund the first amount after checkout, and almost 2 weeks for them to refund the second amount. Rude reception, Rude front desk, both at night and during the day. They didn't clean the room in the 2 days we were there, we had to ask to change rooms on the third day because they hadn't cleaned it. Terrible, I don't recommend... read more
Business response:
I'm really sorry to hear about your experience. The issues you faced are completely unacceptable, and we're addressing these concerns with our team immediately. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you'll give us another chance to provide a better experience in the future.Is there anything specific you'd like us to focus on improving for your next stay?
My room was clean but common areas were not. Building needs renovation.
Business response:
Horacio, Thank you for your honest feedback. As you may have noticed while on property, we are currently renovating. I'm glad to hear your room was to your liking and will share your comments with our housekeeping staff. I have also forwarded your comments to our staff members responsible for the cleaning of common areas to get this addressed. We hope to see you again to better serve you and let you see the improvements for yourself!
Dirty and needs updating
Business response:
I'm really sorry to hear about your experience. We are currently under revamping process but still it is our duty to provide you a comfortable stay. We're addressing these concerns with our team immediately to ensure they don’t happen again. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide a better experience in the future.
Uncomfortable stay From the moment we checked in someone dropped food by the trash room in the hallway . Thought it would be cleaned up by house keeping. We checked out the next morning the food was just swept to the side. Just felt uncomfortable the rest of the night. Outdated furniture and old fridge but the Staff was friendly.
Business response:
I’m really sorry to hear about your experience. The lack of proper housekeeping and the outdated furniture are completely unacceptable. We're addressing these issues with our team immediately to ensure they don’t happen again. On a positive note, we're glad to hear that the staff was friendly. Your feedback is invaluable in helping us improve, and we hope you'll give us another chance to provide a better experience in the future.
No me quede , pero si me llevaro. A enseñarme el cuarto y todo era sucio
Business response:
I'm really sorry to hear about your experience. The state of the room you were shown is completely unacceptable. We're addressing this concern with our team immediately to ensure it doesn’t happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you'll give us another chance to provide a better experience in the future.Is there anything specific you'd like us to focus on improving for your next stay?
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.