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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
It's in like anything about this property and I did not stay there I called to try to get a refund and I was and I was told that I cannot get a refund I did not stay at the property at all horrible people outside smoking marijuana in front of the building garbage in front of the building very disappointed ☹️
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
Horrible Nothing worked properly no ice machine couldn’t even get clean towels. The refrigerator wasn’t working and we weren’t notified before we got the room already. There was no soaps in the bathroom and the front desk was not helpful someone was always on their phone and or not being attentive to when we had questions and concerns.
Business response:
I'm truly sorry for your disappointing experience. The lack of working amenities and the poor response from our staff are unacceptable. We're addressing these issues with our team to ensure this doesn't happen again. Your feedback is invaluable in helping us improve. We appreciate you bringing this to our attention and hope you'll give us another chance in the future.
Wish I read the reviews more closely. This place was pretty awful. It's currently under renovation, but the place was filthy. The bathtub was so gross that my kids refused to shower. The only decent thing was breakfast.
Business response:
I'm really sorry to hear about your experience. The inconvenience caused to you due to cleanliness and renovation issues are unacceptable, and we're addressing these concerns immediately. We're glad you enjoyed breakfast, but we know that's not enough. Your feedback is crucial in helping us improve, and we hope you'll give us another chance in the future to provide a better experience.Is there anything specific you'd like us to work on to make your next stay more comfortable?
We understand that front office/desk is under renovation but doesn't mean that the hallways are all dirty including bathtubs. The doors that connect to the parking won't open from the outside with the card and the employees were not notified.
Business response:
Thanks for your honest review. We apologize for the inconvenience you faced due to the renovations and the cleanliness issues. The door access problem is also unacceptable, and we'll ensure our team is better informed in the future. Your feedback is crucial for us to improve, and we hope you'll give us another chance once the renovations are complete.
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
The lobby is currently being renovated, so the front desk was in a very cramped hallway. Also, the layout of the huge hotel is cavernous. It was a long walk to my room. Also the ice machine was broken. Totally not worth what I paid.
Business response:
Jennifer, we're happy to share with you that our new lobby will be up and running at the beginning of next week. We are also in the process of updating all side and back entrance doors to help mitigate the long walks. We deeply apologize your stay did not meet up with our standards, but we hope you will give us another chance in the near future.
The most horrible experience in my life, flies, cockroaches, everything was so disgusting, reservations for two and towels for one person request 3 times more towels. I flew for a family reunion when I came back last night what a surprise cockroach on the bed , almost 1am to look for another hotel, I been in 1 star hotel which the service was 100% better. The hotel it’s in renovation which makes the hotel been very dusty. The bed, the mattress looks that they took from the trash. The bath tub was horrible disgusting. This ho... read more
Business response:
Hi Maria. I am truly sorry to hear about your experience. The conditions you described are absolutely unacceptable, and we're addressing these issues immediately with our team. We have tie-up with pest control services for regular pest control still we deeply regret the inconvenience and discomfort you faced. Your feedback is invaluable in helping us make necessary improvements. We appreciate you bringing this to our attention, and we hope you’ll give us another chance in the future to provide a better experience.
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.