La Quinta Inn & Suites Fairfield

Business response:

Thank you for taking the time to share your feedback. We sincerely apologize for the numerous inconveniences you experienced during your stay.We regret that the ongoing renovation negatively impacted your experience, and we understand your frustration with the unclean room and the significant delay in providing an ice bucket. This is certainly not the standard of service we aim to provide. Additionally, we apologize for the limited breakfast options.Your comments have been shared with our team to address these issues promptl... read more

Business response:

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Your input is invaluable to us as we strive to improve our services.Could you please provide more details about the issues you encountered during your stay? This will help us address them promptly and ensure better experiences for all our guests in the future.We hope you will consider staying with us again, giving us another chance to provide you with the exceptional service we aim for. 

Business response:

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Your input is invaluable to us as we strive to improve our services.Could you please provide more details about the issues you encountered during your stay? This will help us address them promptly and ensure better experiences for all our guests in the future.We hope you will consider staying with us again, giving us another chance to provide you with the exceptional service we aim for. 

Business response:

Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we strive for, and we sincerely apologize for the inconvenience. We appreciate your candid comments as they help us identify areas for improvement. Rest assured, we will address these concerns immediately to ensure such issues do not recur.We regret that this experience has led you to decide not to stay with us again. If you have any further details ... read more

Business response:

Vicki, Upon review of the facts, we see that you had told the front desk that your son would be checking into the second room later that evening, and he never showed up, and thus the reservation was correctly marked a no-show and was unable to be reinstated at that point.You then told the front desk that Expedia had claimed our property was sold out, which was untrue, and the front desk told you that.We're happy to approve the refund for the unused reservation but would also appreciate honesty. We're very sorry for this unfo... read more

Business response:

Thank you for taking the time to share your feedback and for giving us an 8 out of 10 rating. We're delighted to hear that you enjoyed your room and the excellent service provided by our desk staff. Your comments about the hallways and their appearance are noted, and we apologize for any inconvenience caused.We are committed to maintaining high standards, and we appreciate your candid feedback as it helps us improve. Rest assured, we will be addressing these concerns to enhance the overall experience for our guests. We hope ... read more

Business response:

Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Your feedback is very important to us, and we are committed to addressing the issues you encountered during your stay. Please know that we are taking steps to ensure such occurrences are not repeated in the future. If you would be willing, we would love to discuss your experience further and see how we can make it right. We hope you will give us another chance to provide you with the outst... read more

Business response:

Thank you for taking the time to provide us with your feedback regarding your recent stay. We deeply regret that your experience did not meet your expectations and we sincerely apologize for the issues you encountered.We are sorry to hear about the insufficient lighting in the breakfast area on the morning of November 9th. We understand the importance of a well-lit environment and are taking immediate steps to ensure this does not happen again.The unattended front desk you described is certainly not the standard of service w... read more

Business response:

Thank you for sharing your detailed feedback. I’m truly sorry to hear about the issues you encountered during your stay. This is not the standard of service we aim to provide. We're addressing your concerns with our team immediately, including ensuring our website is up-to-date, fixing the TV and door latch, and improving our housekeeping procedures.Your input is invaluable in helping us improve, and we regret that we didn't meet your expectations. We hope you'll reconsider and give us another chance to provide a much better... read more