This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The rooms were not cleaned properly. Bathroom and hallways were smelling too bad. The staffs at the front desk were not friendly. The breakfast was finished at 8 am and were not added
Business response:
I'm really sorry to hear about your experience. The issues with cleanliness, the unpleasant odors, and the lack of friendliness from the staff are completely unacceptable. We're addressing these concerns with our team immediately to ensure they don’t happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you'll give us another chance to provide a better experience in the future.
Do not book this property. I stayed for 5 days and 4 nights, they did not clean the room once. I asked them twice and they said they were busy and will get to it but never did. I then asked them if I could at least have new towels and they never gave them to me. Property is also not in best condition. There was no hanging rack in my closet and a couple of empty water bottles in the room when I checked in.
Business response:
Ryan, Please accept your sincere apologies for the issues you faced during your stay. We're looking into how and why these clear oversites occurred and making the neccessary adjustments. We are in the process of renovating and hope you give us another chance in the future to see how far we've come.
Business response:
I'm really sorry to hear about your experience. The issues you faced are unacceptable, and we’re addressing these concerns with our team immediately. Your feedback is invaluable to us as we work to make improvements. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide a better experience in the future.Is there anything specific you'd like us to focus on improving for your next stay?
Business response:
Thank you for your feedback. We’re sorry to hear your experience was not up to par. Your input is valuable in helping us improve. We’re working hard to address the areas that need attention and hope you’ll give us another chance to provide a better experience in the future.
Under construction. Should not even be open.
Business response:
We sincerely apologize your stay did not meet the standard you were expecting with our property. As our renovations near their end, we hope you give us another chance to show our dedication to providing the best guest experience possible.
Should have been cancelled as requested We cancelled the reservation by calling hotel 4 times because it was located in the wrong state. We searched hotels.com for Fairfield CT but were linked to a hotel in Fairfield NJ. The hotel kept 'dropping' our calls & made cancellation difficult.
Business response:
Isaac, We're troubled to hear about the communication issue you experienced with our front desk and will be looking into this. It is important to note that due to your decision to book and pay through a 3rd party, you would need to have contacted the 3rd party directly for cancellation and refund. Again, that does not excuse issues with front desk communication, and this will be followed up on. For your convenience, we will contact Hotels.com on our behalf to ensure a full refund is made.
Horrible room at the Ramada inn We checked in looked in and checked out room was gross horrible
Business response:
I'm really sorry to hear about your experience. The state of the room you encountered is completely unacceptable. We're addressing these concerns with our team immediately to ensure they don’t happen again. Your feedback is invaluable to us as we work to make improvements. We hope you'll give us another chance to provide a better experience in the future.
Nice people that work there. The pool was so dirty. Need help rehab on property
Business response:
I am very pleased to hear your positive interactions with our staff. I do sincerely apologize you were disappointed in our pool area. We are happy to inform you that our lobby has completed renovations, and we're due to start the hallways very soon. I am taking your feedback seriously and scheduling the pool area for additional cleanings. We hope you give us another chance in the near future and see the improvement for yourself!
I was disappointed with my stay due to the cleanliness of the room. The heater and fridge were old and dirty, and next day it didn't appear that the room had been properly cleaned or tidied up. I hope improvements can be made for future guests.
Business response:
I am very disappointed to hear your stay did not meet up to the expectations we strive for here at the Ramada Inn. We are in the process of replacing our old furniture and room amenities and hope to see you again to see these improvements for yourself!
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.