This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Make sure there is some one at check in desk. We waited 10 minutes on some one Did not have it available
Business response:
Hi Shirley, Thank you for taking the time to review your recent stay with us. I apologize that you had to wait to get checked in. We are assisting in other areas during the Covid-19 pandemic and sometimes that does require us to be away from the desk for a few minutes. However, we normally put up the sign that directs you to dial -0- on the phone behind you so we can return immediately. I am so sorry if the sign was not put up giving you that direction. That is not the way we want your stay to start. I hope you will try us a... read more
Very Good the staff was highly disrespectful!
Business response:
Hello Mariah, Thank you for your feedback, although It saddens me to read your comments about my staff. I apologize for any type of disrespect you were shown during your stay here with us. Please contact me at your convenience ,so that I can take a closer look into this situation. Lynn C. General Manager
The price was fair The mattress was horrible too hard uncomfortable and the pillows were too small and uncomfortable as well. I appreciate how clean the property was
Business response:
Hi Nadine, Thank you for taking the time to review your recent stay with us. I am glad that you appreciate how clean we keep the property. Our main goal is your health and ensuring you feel safe and comfortable during your stay. I am sorry you didn't enjoy the mattress. I will follow up. Safe travels and we hope to see you again soon. Lynn C, General Manager
Not the best-will be passing on this hotel in the future I feel this hotel has taken full advantage of the COVID19 pandemic. I stay at hotels every other weekend and this hotel has been the first to still not have figured out how to offer breakfast, open the pool, or gym facilities. All other hotels have done so seamlessly while maintaining COVID19 guidelines. Had I known we would lose all amenities we would have stayed elsewhere Very little to like about this location or stay. Pet Friendly, which is great! Unless your aller... read more
Business response:
Hi Carissa, I am sorry you were inconvenienced during your stay. We are following corporate guidelines regarding our Covid-19 restrictions. They plan to roll out breakfast by the end of 2020. The pool and fitness room remain closed because it is very labor intensive to ensure your health and safety in those areas. Again, I apologize that you were inconvenienced but hope you appreciate that we take your health seriously. Lynn C, General Manager
Bad You should not advertise that you include breakfast when you don’t offer breakfast.
Bad Lots of problems with the room Places around it
Business response:
I am sorry that your stay was not perfect and I appreciate you letting us know about the issues you had during your stay.
Poor
it was straight I do not think they changed our sheets and they did not come get our trash and replace new towels the location
Business response:
Hi Camryn, You are correct, due to the Pandemic we are not cleaning stayover rooms to ensure (as much as possible) your health and the health of our team members. We let you know at check-in that we will be happy to give you fresh supplies when needed and it is posted. I am sorry if this made your stay at all inconvenient and hope you enjoyed the candy.
Very disappointed in my stay It was so noisy and we couldn’t sleep at all. Dogs were barking in the hotel and the beds was uncomfortable..... We should have gotten a refund but we didn’t.... We won’t stay there again... It was very clean.....
Business response:
I am glad you found everything clean but I am disappointed that your stay was not great. We are very pet friendly but we ensure that we have information to reach pet owners if their animals are being noisy or disruptive. Please call the desk if your stay is ever disrupted by pets again. Again, I apologize that your stay was not comfortable and restful. I hope you will give us another chance if your travels bring you our way again. Lynn C, General Manager
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,795 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.