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La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
the discomfort of the mattress. Make my stay poor. The bed mattress was terrible. I could not sleep.
Business response:
Hello Mitchel, Guest satisfaction is our number one objective so we really appreciate the input regarding our bed and mattress. We hope to see you again in the future. Thank you for your valuable business.
Fair
Disappointing The air conditioning In room went out. The air conditioning also leaked. Hallway floors were dirty. The location was close to everything and easy to get to.
Business response:
Hello Shadavia, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your mos... read more
Fair Room small The price
Business response:
Hello Guest, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.
Fair
Fair The air condition didn't put out. It was hot in the room. Didn't sleep well , sweat all night, and had to get up and go to a funeral in the hot outside. It was clean. The breakfast was great.
Business response:
Hello Vera, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast as well as our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
this place was very disappointing the front desk clerk was very rude and not helpful!! we didn’t get to stay here we didn’t get to stay, they gave away our room!!!
Business response:
Hello Victor, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Bad We ended up not going, the worker there called me and was very rude, threatening I would miss my reservation if I didn't get there asap. We were still over an hour away and decided not to even waste our time. She had an AWFUL attitude and was rude to another guest while on the phone with me, telling that person they needed to wait. She was talking to someone else. Her tone was rude and aggressive. My husband and I love driving SIX hours to the galveston/Houston/Baytown area, and we were not about to waste our money and t... read more
Business response:
Hello moore, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
it was ok the room was hot! AC didn’t blow as good clean
Business response:
Hello Garcia, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most ... read more
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,953 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.