This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Poor
Very Poor
Bad Front clerk was rude!
Business response:
Hello Caroline, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Very Poor We had drove for 18 hours and when we finally arrived, our room was very hot and never cooled down. We also spotted a few roaches in our room. We went down and informed the desk and was told that they could change rooms or would credit us back money and this never happened. We were too tired to move and if roaches are in one room, they are probably in the rest!!!!!!! Breakfast was grab and go. Beds were not the most comfortable. We will definitely not be staying here again. The front desk clerk was very nice
Business response:
Hello Springhorton78, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for... read more
Very Poor
Bad
Very Poor
the discomfort of the mattress. Make my stay poor. The bed mattress was terrible. I could not sleep.
Business response:
Hello Mitchel, Guest satisfaction is our number one objective so we really appreciate the input regarding our bed and mattress. We hope to see you again in the future. Thank you for your valuable business.
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,999 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.