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La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not worth a damn Everything Nothing
Business response:
Dear Joe, I am so sorry that your stay was not 100% satisfactory. Our goal is a clean, comfortable and welcoming stay for every guest that stays with us. I apologize if that was not your experience. I would love the opportunity to talk about the issues you had so we can ensure no other guest has the same experience. I look forward to talking with you.
Poor They told me I couldn't come back because i had to much traffic an only people that came over was my nephew and his wife and my brother an his girlfriend I am really unhappy about it I would have came back but the drug dealers there can have traffic all the time but I had a few people come over I get told I cant stay there I think it's wrong that they do this to me
Business response:
Dear Richard, We work hard to keep our property clean and family friendly. We rarely have to ask a guest to leave or not come back due to their behavior during their stay. I am very sorry that we had to have that conversation with you due to certain situations. Unfortunately I have to make hard decisions sometimes that do not make everyone happy. I do apologize for any inconvenience, but I have to do what I feel is right . Lynn C. General Manager
Pleasant The night shift front desk gave out keys for my room without my permission while we were not even in the property. Luckily it wasnt just any random stranger. I have worked the front desk for a high end resort before and I am disappointed by the lack of security in this property. I would not recommend anyone to stay here if it was that easy to enter any room you wish with just a name and room number. I mentioned this to the front desk during check out and she didnt even samed alarmed of the situation and was more wor... read more
Business response:
Dear Rommel, I am so sorry this happened. This is not the way we usually do things. I have addressed the situation with my team member. Our protocol is to verify a photo ID matches with the listed occupant of the room before giving a key. I am so very sorry for our error but please rest assured this has been addressed and will not happen again. We take the security of our guests very seriously. Lynn C, General Manager
Okay The elevator broke while my mom and I were in it and we were stuck for about 13min . The room was nice
Business response:
Dear Nina, We work hard to keep everything working properly so you do not have a problem during your stay. I am so sorry that you were caught in the elevator this weekend. Unfortunately the elevator is not something we can fix and we are at the mercy of a separate maintenance company which is why Crystal told you not to chance it. I hope this won't keep you from using LaQuinta for your traveling needs in the future. Lynn C, General Manager
Over charged, over priced, overly rude. Our actual housekeeper was nice, but the rude GM cost her. They had cockroaches, GM was rude, front desk employees were never around, breakfast was wack, and you are expected to clean your own room. We were there for a week and received clean towels once, no stay over service at all. Then they gave us a trash bag with a letter while we were planning a funeral that said it's not their job to pick up our trash, even though we had explained we were from out of state to plan a funeral and ... read more
Business response:
Dear Michelle, I am so sorry for your loss and I am so sorry that you did not enjoy your stay with us. We attempted to clean your rooms but we cannot assume something in your room is trash unless you put it in, on or next to the trash can and then we are happy to dispose of it for you. Also, we are not allowed to move your personal items to make a bed. As a former LaQuinta GM I am sure you understand these procedures and why they are necessary. Again, I am terribly sorry that you did not enjoy your stay and I hope that this ... read more
Not reflected as online photos appear My room was not as I expected (clean-wise) and AC fir some reason wasn’t cooling at temp it was set. It was hot at night. Bathroom too small & walls all over the room were dirty and stained. Breakfast was not as expected,.. very limited selection. No eggs, Sausage etc. g Price is good.
Convenient Saw a cockroach the last day under the vanity Staff
Estancia Regular No recomiendo El breakfast muy malo la habitacion muy pequeña las camas muy pequeñas. Caro para lo que ofrecen. Enffenge esta el marriot y el confort mejores opciones. La limpieza
Business response:
Hola Javier, Lamento que su estancia haya sido menos que satisfactoria. Con nuestros códigos de construcción las restricciones se limitan a lo que podemos poner en nuestra barra de desayuno, por desgracia, eso significa que no hay opciones de comida caliente como tocino y huevos revueltos. Lamento que la habitación que reservó no funcionó para usted, en su próxima visita por favor póngase en contacto con el hotel directamente para ver si tenemos cualquier otro tipo de habitación disponible que pueda adaptarse a sus necesidad... read more
Will not go back. Room I reserved AC didn’t work. Ended up in smaller room and not compensated in any way.
Business response:
Dear Thomas, I am very sorry the AC was not working well in your original room. Our goal is your comfort so I certainly understand you wanting to move rooms. I know it was a tough choice to make whether to take the same room type that you booked or the smaller room you could smoke in. I hope you continue to use LaQuinta for your travels. Lynn C, General Manager
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,795 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.