This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Mansfield
- Hospitality
- Mansfield, TX
About this business
Location details
1503 Breckenridge Rd, Mansfield, TX, 76063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
No hot water. Bad customer service. no hot water. rooms not equipped with enough towels. rude lady at front desk. We arrived later from a baseball tournament. had to get up early the next day for the continued baseball tournament. we stayed with a family of 5. There were two towels in the bathroom. We called and asked for more they said to come down to the lobby if we want more. The shower never got hot water so we called down to the lobby again. the lady told us there’s not hot water working. Maybe try turning it on for 30 ... read more
Business response:
Dear Joshua Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Mansfield TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not find way to take care of the hot water issue that you had during your stay at the Laquinta Mansfield. The rudeness and inability of my staff to provide the towels you requested is unacceptable to me. Please r... read more
Overall, the lobby smelled stuffy, the hole in the ceiling didn't help. No welcoming smiles. The breakfast was poor. Only store bought muffins, no pastries. No one to make eggs or omelets. Didn't care for the breakfast. All cold items.
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Mansfield TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you found the breakfast poor. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and... read more
Very Poor dirty had to change room. bugs in the sheet. stains. smelled. I left my reservation early breakfast
I just didn’t enjoy my stay Cleanliness non existent and key card kept going out No clean dirty key card kept going out
Showed up to check in went up to the room found it in very poor shape went up to the office and said A decent mattress and a clean room. The room was so bad we would not stay. The mattress is broken down stained with two mattress toppers on top of it. The floor was dirty and so was the dresser.
Poor
Horrible Experience Multiple of the guest checking in were given other occupied rooms and walked in on people. After four nights in the hotel I came in to find all of my belongings in the lost and found, their was no manager and no explanation. I still to this day have not been contacted back about that matter. Also there were bedbugs in one of the queen beds in the room and killed one cockroach in the bathroom at night.
Bad I had booked a king deluxe suite and upon arrival my room was given away. Location to the event was okay.
Frequently asked questions about La Quinta Inn & Suites Mansfield
How is La Quinta Inn & Suites Mansfield rated?
La Quinta Inn & Suites Mansfield has a 3.5 star rating with 1,806 reviews.
When is La Quinta Inn & Suites Mansfield open?
La Quinta Inn & Suites Mansfield is closed now. It will open at 12:00 p.m.