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La Quinta Inn & Suites Mansfield
- Hotels
- Mansfield, TX
About this business
Location details
1503 Breckenridge Rd, Mansfield, TX, 76063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing stay The indoor pool was very cold and so was the hot tub that was broken. Then the shower knob was missing in the tub so we couldn't take a shower. We had to shower in another room and there was 1 minute of hot water. It is a shame because it was clean and in a convenient location.
Business response:
I want to apologize for your experience you had. I was made aware of these issues and they have been resolved. If you would like to contact me to discuss further, please feel free to do so.
Embarrassed Won’t be graphic but house keeping walked in on a situation with my partner way before check out.... TWICE... shower head is on the middle of the wall and I’m 6 ft and had to be bent down to shower and water pressure was so bad it took forever to rinse off. Toilet seat is for people 13 and under just about. I’m skinny and can’t fit on the seat. Cabinets in my room would not close. Had to have something in front of them to keep doors shut. When someone’s walking above you. You hear it all like an apartment. Everyo... read more
Business response:
I would like to apologize again for the issues you encountered during your stay. After speaking with you on the phone I spoke with this particular housekeeper to ensure this does not happen again. I hope that you continue to stay with us, we do appreciate your business.
Did not have mirrors. Rooms were not cleaned. Had be asking for towels or shampoo. Roaches in room.
Business response:
I apologize for your experience that you had during your stay. We strive to make sure each guest has a pleasurable stay and it looks like we fell short during yours. I will make sure that we address each issue so that our guest in the future do not encounter these same issues.
Business response:
I'm sorry that we fell short of 5 stars during your stay. We hope that the next time you are in the area you will choose to give us another try.
The hotel is operated and managed at minimum. Amenities have been reduced or removed to apparently cut cost. The issues are above staff level as every staff member we talked to was pleasant and very apologetic but it was very apparent that our complaints are very common. We needed to extend our stay due to home renovations but two nights was torture enough so we chose another hotel in the area. The hotel is conviently located to shopping, donning and easy access to major roads.
Business response:
Good morning Michael, I would like to apologize on behalf of La Quinta. I am not certain what exactly it is that you feel like we have cut back on. I do know that we have recently finished a remodel and everything that we have in the room today is brand standard. Please let me know if you have any questions. Thank you!
La quinta I was charged by Expedia and the hotel also charged me again for the same night. I still haven’t received credit for the second charge.
Business response:
I was able to speak with you last week and reversed the charge back to your credit card the day we spoke. It does take 5-7 business days for the refund to reflect onto your account. If you have any other questions please do not hesitate to call anytime. Thank you!
UNDER RENOVATION Pros: location Cons: More attention to detail having rooms ready. Location: location is excellent Started off bad from going in to the first room which had two huge spots of mold on the wall that had not been taking care of to the hot tub not being hot to running out of hot water Sunday morning. Just overall not a good experience and will choose a different hotel when in that area.
Business response:
Tony, Thank you for taking the time to write a review of your stay. The issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you and have shared your comments with our management staff to ensure the issues are addressed immediately. We appreciate you bringing this to our attention and hope you will stay with us again in the future. Sincerely, Diana - LQ Customer Care
Excellent location but needs some upgrades Housekeeping appeared to not get anything right with my room. I always had an issue, from not cleaning to removing sheets and leaving on another bed, mold on ac unit, really a disaster and when I complained I would get excuses.
Business response:
Dear Asante, I would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional housekeeping service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. I ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future. ... read more
Business trip. Pros: Staff checking it was wonderful. Very nice! Cons: Rooms cleaner and AC improved. Location: Great location Hotel smelled. Room my Hot and not very clean. One of our rooms was by the ice machine. When I complained was told it bothers some and not others. It bothered me! Kids screaming in hall most of the night.
Business response:
Thank you for your most recent stay with us. I apologize that your stay was not up to your satisfaction. I will make sure that I address each issue so we do not have the same issues arise again.
Frequently asked questions about La Quinta Inn & Suites Mansfield
How is La Quinta Inn & Suites Mansfield rated?
La Quinta Inn & Suites Mansfield has a 3.5 star rating with 1,939 reviews.
When is La Quinta Inn & Suites Mansfield open?
La Quinta Inn & Suites Mansfield is closed now. It will open tomorrow at 12:00 p.m.