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La Quinta Inn & Suites Mansfield
- Hotels
- Mansfield, TX
About this business
Location details
1503 Breckenridge Rd, Mansfield, TX, 76063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Don't Do It! I would never stay at this hotel again based on this stay. There was a group of high school students staying here and our room was on the second floor just above the lobby. From the sounds of it, we were in the lobby. It was AWFUL! We could hear everything and they didn't go to bed until 11 or so at night and they were up at 6 a.m. on Saturday morning. On top of that, the swimming pool was frigid, the hot tub was broken and our room never got clean, which meant we never got clean towels, despite us being gone fo... read more
Business response:
I would like to apologize for the experience you encountered during your stay with us. If you would like to contact me directly I would be more than happy to discuss your experience further.
No swimming The parking lot was completely full every night, nowhere to park, had to park at nearby restaurant. The hot tub/spa was not functioning. The “indoor” pool was in a room that was about 55 degrees and the water in the pool was freezing, kids could not swim at all.
Business response:
Thank you for your most recent visit. I do apologize for the pool/spa being down. At this time it is currently back up and running. I do apologize for any inconveniences that this caused you and your family. We hope that you choose to stay with us again.
poorly maintained properry When I got to the room, both of the beds in the room had dirt on the bedspreads. My room key did not work well with the electronic key mechanism. Two lights in the room were not working. One of them had no lightbulb. When I went downstairs, I noticed that the spa was out of order. This is a small and minimalist motel in a suburban area. I was not expecting much, but I at least expected the motel to be clean and decently maintained. That was not the case. I will not stay here again.
Business response:
I would like to personally apologize for the experience you had during your stay. This is not the standards of our hotel and I will make sure that I address each issue you had today. Please feel free to contact me anytime.
We get there at 3 to check in and the staff lady tells me the room will be ready in 30 minutes. I call back in 45 minutes she tells me another 30 minutes. I wait some more and the third time she tells me the same. Finally I said forget Ill freshen up in the restroom and go to the event. After the event was over, I go back to check in and they have no record of my reservation. I had to show them the receipt and the draft from my bank account before she could find my reservation. Terrible customer service.
Business response:
I want to apologize for your experience you had during check in. I have already spoken to our front desk team to make sure we do not have these types of issues in the future.
Dissapointed. Pet hair all over our rooms floor. Couldn’t get any towels from housekeeping. We had to go down to the front desk to get them ourselves. Poor drainage in the shower and toilet.
Business response:
I sincerely apologize for these issues. I have notified our housekeeping staff so we can make immediate changes and we will be checking the showers and toilets as well. I do apologize again and we do appreciate your business.
Dirty rooms! Check in was great. Staff very friendly. Counter staff recognized us from previous stays. Pulled sheets and blankets back on beds, and one bed had sheets And under blanket with urine that was dried. Counter staff got me clean bedding and we changed bedding. Bathroom floor had trash on it behind toilet and door. Inside of fridge dirty. “Sandra” did not ensure a clean room when she “cleaned it”.
Business response:
I would like to apologize for your experience that you encountered during your stay. This is not the experience we want any of our guest to have. Please feel free to reach out to me so I can speak with you directly.
Disappointing stay The indoor pool was very cold and so was the hot tub that was broken. Then the shower knob was missing in the tub so we couldn't take a shower. We had to shower in another room and there was 1 minute of hot water. It is a shame because it was clean and in a convenient location.
Business response:
I want to apologize for your experience you had. I was made aware of these issues and they have been resolved. If you would like to contact me to discuss further, please feel free to do so.
Embarrassed Won’t be graphic but house keeping walked in on a situation with my partner way before check out.... TWICE... shower head is on the middle of the wall and I’m 6 ft and had to be bent down to shower and water pressure was so bad it took forever to rinse off. Toilet seat is for people 13 and under just about. I’m skinny and can’t fit on the seat. Cabinets in my room would not close. Had to have something in front of them to keep doors shut. When someone’s walking above you. You hear it all like an apartment. Everyo... read more
Business response:
I would like to apologize again for the issues you encountered during your stay. After speaking with you on the phone I spoke with this particular housekeeper to ensure this does not happen again. I hope that you continue to stay with us, we do appreciate your business.
Did not have mirrors. Rooms were not cleaned. Had be asking for towels or shampoo. Roaches in room.
Business response:
I apologize for your experience that you had during your stay. We strive to make sure each guest has a pleasurable stay and it looks like we fell short during yours. I will make sure that we address each issue so that our guest in the future do not encounter these same issues.
Frequently asked questions about La Quinta Inn & Suites Mansfield
How is La Quinta Inn & Suites Mansfield rated?
La Quinta Inn & Suites Mansfield has a 3.5 star rating with 1,905 reviews.
When is La Quinta Inn & Suites Mansfield open?
La Quinta Inn & Suites Mansfield is closed now. It will open at 12:00 p.m.