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La Quinta Inn & Suites Mansfield
- Hotels
- Mansfield, TX
About this business
Location details
1503 Breckenridge Rd, Mansfield, TX, 76063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
I'm sorry that we fell short of 5 stars during your stay. We hope that the next time you are in the area you will choose to give us another try.
The hotel is operated and managed at minimum. Amenities have been reduced or removed to apparently cut cost. The issues are above staff level as every staff member we talked to was pleasant and very apologetic but it was very apparent that our complaints are very common. We needed to extend our stay due to home renovations but two nights was torture enough so we chose another hotel in the area. The hotel is conviently located to shopping, donning and easy access to major roads.
Business response:
Good morning Michael, I would like to apologize on behalf of La Quinta. I am not certain what exactly it is that you feel like we have cut back on. I do know that we have recently finished a remodel and everything that we have in the room today is brand standard. Please let me know if you have any questions. Thank you!
La quinta I was charged by Expedia and the hotel also charged me again for the same night. I still haven’t received credit for the second charge.
Business response:
I was able to speak with you last week and reversed the charge back to your credit card the day we spoke. It does take 5-7 business days for the refund to reflect onto your account. If you have any other questions please do not hesitate to call anytime. Thank you!
UNDER RENOVATION Pros: location Cons: More attention to detail having rooms ready. Location: location is excellent Started off bad from going in to the first room which had two huge spots of mold on the wall that had not been taking care of to the hot tub not being hot to running out of hot water Sunday morning. Just overall not a good experience and will choose a different hotel when in that area.
Business response:
Tony, Thank you for taking the time to write a review of your stay. The issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you and have shared your comments with our management staff to ensure the issues are addressed immediately. We appreciate you bringing this to our attention and hope you will stay with us again in the future. Sincerely, Diana - LQ Customer Care
Excellent location but needs some upgrades Housekeeping appeared to not get anything right with my room. I always had an issue, from not cleaning to removing sheets and leaving on another bed, mold on ac unit, really a disaster and when I complained I would get excuses.
Business response:
Dear Asante, I would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional housekeeping service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. I ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future. ... read more
Business trip. Pros: Staff checking it was wonderful. Very nice! Cons: Rooms cleaner and AC improved. Location: Great location Hotel smelled. Room my Hot and not very clean. One of our rooms was by the ice machine. When I complained was told it bothers some and not others. It bothered me! Kids screaming in hall most of the night.
Business response:
Thank you for your most recent stay with us. I apologize that your stay was not up to your satisfaction. I will make sure that I address each issue so we do not have the same issues arise again.
Disappointing Stay Location: There are tons of restaurants nearby. Walking into the room, we smelled a strange musty smell. The room was spacious, had a fridge, microwave, and TV was also pretty large for a hotel room, but that is where the perks stopped. The bathroom was musty, with cracked, dirty tile, and you had to hold the handle down for a long time to flush the toilet. The air conditioner never cooled the room and made a horrible noise all night. This hotel seemed to be home to tons of construction workers that stayed... read more
Not What I Expected! Cons: Cleanliness and Customer Service Location: Loved it Filthy rooms and unpleasant staff. My first room was terrible. You could tell that it had not been clean nor had the sheets been changed, by the amount of dry blood that was left behind.
Hotel under construction had no idea .. Pool too cold and hot tub too hot it was not what we expected
Frequently asked questions about La Quinta Inn & Suites Mansfield
How is La Quinta Inn & Suites Mansfield rated?
La Quinta Inn & Suites Mansfield has a 3.5 star rating with 1,905 reviews.
When is La Quinta Inn & Suites Mansfield open?
La Quinta Inn & Suites Mansfield is closed now. It will open at 12:00 p.m.