La Quinta Inn & Suites Mansfield

Anonymous 

on Expedia

6 years ago

This La Quinta allowed pets. The pets floor was the 4th floor. They put us on the 4th floor without our knowledge that it was a pets allowed floor. I had two rooms, one for my daughter and grand daughters and one for My wife and I. My grand daughter got flea bites on her ankle on the third day. My daughter say fleas jumping in the bathroom. I complained to the manager and she moved my daughters room to the third floor. The third floor is a no pets floor. They should never have put us on a floor with pets. 

Anonymous 

on Expedia

6 years ago

No towel rack in bathroom or couch in room. Only one luggage rack or place to spread out belongings 

Anonymous 

on Expedia

6 years ago

My room had issues. Both bathroom faucets (sink & tub) leaked. The tub faucet had a steady stream of water. I could see that the wall behind the tub surround was soaked with water due to the discoloration of granite stone and the just outside the shower was also soaking wet and showed signs of mold. Additionally the bathroom ceiling light fixture was covered with rust and didn't work. I can't imagine how the staff did not notice these things. 

Vivtor 

on Expedia

6 years ago

It was close to visiting family...... when we went into room notices the wall full of ants called front desk and they sent the maintenance with a can of Raid to spray, that didnt get rid of the problem had to deal with that the whole weekend. 

Anonymous 

on Expedia

7 years ago

The staff was very good and very courteous. I got the sense that they are maximizing what they are given to work with by ownership. Our room had a ceiling repair of some sort and the paint used to finish the area was completely different than the rest of the ceiling. I was extremely disappointed with the fitness center because there wasn't a single working machine in it. The treadmill had obviously never been cleaned nor the belt lubed, because the belt stuck terribly. I chose hotels based on having a fitness center, and my ... read more

Anonymous 

on Expedia

7 years ago

The property was fairly nice, pool looked nice, room was comfortable. my main issue relies with the staff. I booked a room for two nights, and my room was not cleaned after the first night of our stay. We were in town for a basketball tournament and had ordered out, so the trash from our food was left in the room for the duration of our stay. Also, we had ants in our bathroom, and the dirty linens were not picked up. We brought our issues to the attention of Candace, who was working at the front desk, but the room still didn... read more

Anonymous 

on Expedia

7 years ago

This hotel was awful. You can hear everything, like a bathroom door shutting in the room 10 doors away. Every step taken next to your room and above your room. At check-in at 8 pm, the clerk was taking several calls and we had to wait about 5 minutes to be helped. Finally we got our keys and went up to our room except it wasn’t our room and we walked into this sweet older lady’s room which horrified her. We finally got the room sorted out after another lengthy wait from the front desk. Got to our new room and there were two ... read more