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Las Colinas Post Acute

3.0

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Location details

800 East 5th St, Ontario, CA, 91764, United States

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3.0242 reviews
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Anne J.'s profile image
Anne J. 
rating
3 years ago

Just needed to update my review of what they did to my mom's hands since Las Colinas had tried to get the photos to be taken down. Oh and also everyone else's pictures that were taken down following her's. 

Business response:

We apologize for falling short of your expectations. Please contact us at (909) 984-8629 to discuss this matter further. 

Elizabeth R.'s profile image
Elizabeth R. 
rating
3 years ago

This is the most disgusting hospital I have ever seen I don't know how they are still open my uncle was here and they left him for hours in a dirty diaper the food they fed him was disgusting I wouldn't feed that to my dog but at least he got something some of the patience there don't get fed because of the lazy nurses that don't want to help them and his room was disgusting the floors where sticky and dirty no one cleans them or cares don't bring your family here it's the worst place to take your family 

Business response:

Please accept our apologies for the experience you described. Your feedback is important to us. 

Ashley V.'s profile image
Ashley V. 
rating
3 years ago

I don't recommend this dirty facility at all they didn't take care of my uncle at all plus the room was dirty they didn't clean his room the curtains are always dirty and stained the food was horrible the room always smelled like pee when they did clean the room they wouldn't really clean the room still smelled I recommend u put your loved ones somewhere else not in this filthy facility I can't believe how dirty this place is it needs to be shut down!!! 

Business response:

We're disappointed to hear about your experience at Las Colinas Post Acute. Please contact us at (909) 984-8629 to discuss your concerns further. 

Mona B.'s profile image
Mona B. 
rating
4 years ago

This facility is partially to blame for my fiance's death. It took them exactly 1 week and 1 day to do so. How you ask, overmedicating, sedation, and sedation to the point that the patient does not eat. Something happened the morning of his death and we still do NOT have any answers as to what exactly happened. My belief, he did not eat breakfast because he was sedated, they made him take his meds while half-asleep and he started choking, and vomiting. 911 was called but to no avail. He had a bought of projectile vomiting th... read more

Business response:

We are sorry to hear about your experience at Las Colinas Post Acute. Please excuse any inconvenience and feel free to reach out to discuss your concerns. 

Evelyn M.'s profile image
Evelyn M. 
rating
4 years ago

This place is HORRIBLE. I would give it a zerooooo!! My mother in law was admitted here and the first 2 days she fell off her wheel chair (while supposedly being supervised) and had to be rush to the hospital. A week later she had seizure (which she never, ever had) and again, had to be rushed to the hospital. The doctor there told us it was caused by high blood pressure , which she does have, but maybe wasn't given her medication or something just went wrong. She also had an infection on her behind for not being cleaned pr... read more

Business response:

Your feedback is invaluable to us. We are concerned to hear about your experience at Las Colinas Post Acute. Please feel free to reach out to us at (909) 984-8629 to discuss this further. 

Charlie F.'s profile image
Charlie F. 
rating
4 years ago

I have a close friend that has been placed there and it's getting no care that she needs she's been there for more than a week and she's never had a sponge bath she asked to talk to the caseworker there at the facility and still hasn't been seen yet it's a little ridiculous if it was my choice I would've never put her there. 

Business response:

Please accept our apologies for the experience your friend has had at Las Colinas Post Acute. We take your feedback seriously and encourage you to reach out to us at (909) 984-8629 to address these concerns. 

Jason H.'s profile image
Jason H. 
rating
4 years ago

DO NOT ALOW YOUR FAMILY MEMBERS TO GO HERE!!!!!!! Awful! Unprofessional! Drug them and leave them. Don't check on them. And God forbid you try and call, you'll never get to talk to them. I am literally crying when I'm reading this!!! Whoever is in charge needs to take these reviews serious. A lawyer WILL be getting involved 

Business response:

Your feedback is invaluable to us. We take your feedback seriously. Please feel free to reach out to us at (909) 984-8629 to discuss your concerns further. 

Ronda H.'s profile image
Ronda H. 
rating
4 years ago

My mother left this facility worse than when she entered. Among other things she had multiple bed sores which we were not informed of and discovered the sores on our own. Our family was informed that she was refusing her pain medication of Norco; however, upon discharge 10 pills were missing. She did not receive the physical therapy, occupational therapy or speech therapy that was the reason she was taken there. This place should be shut down, again! 

Business response:

We're disappointed to hear about your experience at Las Colinas Post Acute. Please feel free to reach out to us at (909) 984-8629 to discuss your concerns further. 

Jazmin A.'s profile image
Jazmin A. 
rating
4 years ago

This place is horrible the nurse that claims she is a supervisor keeps hanging up on me me when I told her I wanted to speak with my dad . She says she doesn't have time for this and hangs up . I kept calling and she disconnects the phone . I'm worried about my family member and this is the customer service they provide. If anyone reads this please let me know if there is another number I can call . 

Frequently asked questions about Las Colinas Post Acute

How is Las Colinas Post Acute rated?

Las Colinas Post Acute has a 3 star rating with 242 reviews. 

When is Las Colinas Post Acute open?

Las Colinas Post Acute is open now. It is open 24/7.