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800 East 5th St, Ontario, CA, 91764, United States
Get directionsI would give a 0 Worse place to keep your love ones. The people that work there are so mean and don't care for the patients. My aunt was referred to this place by the San Antonio hospital because she had surgery on her leg. The Employees never come on time to clean her, change her Pamper . She can't stand up to go to the bathroom. What I'm saying is why have people working at this place if they're not happy with their Job. Worse place ever.
Business response:
We're concerned to hear about your experience at Las Colinas Post Acute. Please excuse any inconvenience.
Why do the patients not have phones in their rooms, is it a prison or a care facility. Haven't they given up enough I f their independence and freedom without isolating them too? What are you afraid of, they will have the ability to call for help! I am mortified at the lack of respect for my loved one and isolation after being placed in this facility. It is my hope and prayer to get my loved one out of there immediately and placed in a CARE facility.
Business response:
Thank you for reaching out. We acknowledge your feedback and will address your concerns promptly.
Please don't have your loved ones sent here. Ask for a different place if they are coming out of hospital and need rehab. Very filthy, patients are in the halls, they do not get their patients dressed. My grandmother who was very able to walk was not dressed, left with a window open in a hospital gown and was catching a cold. She was also sent to the "COVID" ward with no symptoms-how convenient. They hold their patients for extended periods and highly medicate to squeeze the most out of medicare. These opinions are based upo... read more
Business response:
We're disappointed to hear about your experience at Las Colinas Post Acute. Please feel free to reach out to us at (909) 984-8629 to discuss your concerns further.
Don't send your dear family here! They never answer the phone and Grandma just passed because of their negligence. It's not the staff it's the doctors here couldn't care less about communication of signs of someone declining. The doctors here do not communicate to any family members ever. If you see your family member having signs or symptoms of something pull them out and get them treated elsewhere. Every patient here has the right to call 911 if their emergency isn't recognized by staff here. Grandma developed severe bacte... read more
Business response:
Please accept our apologies for the experience you and your family had at Las Colinas Post Acute. Your feedback is important to us.
This place is horrible don't let the good reviews fool u those are employees my sister was here after she had surgery the nurses never changed her or showered her her food was left in the room but no one would feed her I've called the state no one dose anything the rooms are nasty no one clean them the janitor just stand around and talk don't send your loved ones here
Business response:
We're sorry to hear about your experience at Las Colinas Post Acute. Please feel free to reach out to us at (909) 984-8629 to discuss your concerns further.
Just a very horrible place to take family. There is no care. My grandma was always wet. No phone calls I tried to call for days to get run around. And her purse went missing and they were spending her money.
This place is absolutely horrible!! They do not care for their patients. They roughly throw them on the bed. They did this to my aunt and slapped her forehead down, laughing. So I'm positive she isn't the first victim. Thank God she had her phone to call us. Imagine those patients without a phone. Why have these post acute places and staff that don't care? Why get into this business? Don't send your loved ones here. They didn't let her use a walker or wheelchair. They told her she needed to bring her own. Do extensive resear... read more
Wife went back to this place which had a completely different staff. This place gave my wife who was their for rehabilitation covid and failed to treat her properly. She ended up back in the hospital and passed away. Bo apologies of any kind. This place is trash stay far away.....
if i could give this place 0 stars i would.dont ever bring your family member here. the staff do not take proper care of their patients. my dad would complain of stomach pain and could not use the bathroom properly because of constipation. his stomach was huge and then two days later, i get a call from a hospital he was sent to that my dad had to have a sudden bowel obstruction surgery because of the lack of care of the staff. the surgeon talked to me after my dad surgery and told me that what happened to my dad did not hap... read more
Las Colinas Post Acute has a 3 star rating with 231 reviews.
Las Colinas Post Acute is open now. It is open 24/7.