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800 East 5th St, Ontario, CA, 91764, United States
Get directionsI came across Las Colinas because I was looking for a place to put my 80 year old grandmother after a status post hip fracture. I was able to tour with Gigi (I hope that's how you spell it) around the facility. The place was beautiful and not what I expected (I guess I was expecting the smell of urine or feces) but gladly it didn't. Facility scent reminded me of fresh linen. The staff members greeted me with smiles and hellos as I walked by. I heard and saw staff members in a rush but only to go in to the rooms to see what ... read more
Great place for my mom rehab team was able to work with her after her stroke. Smells clean not like urine. I like that we had options to keep my mother long term however I chose to take her home and Pam set me up with all the MEDICAL stuff I needed to care for my mom. Thanks Pam.
Having a loved one in a facility is never easy. However we found the staff of this facility to always be striving to ensure our loved one was well taken care of. The Staff work very hard and know their patients. All of the staff is attentive. We were always able to speak to someone. The facility itself is clean, open and cheery. There was always something for our loved one to do between activities and their many outdoor areas. We are glad we decided to go to Providence Ontario.
This place was great! My mom had a stroke and a pretty bad fall. After she went to the hospital, the dr. recommended that she receive extended therapy before going home. We're very glad we listened to her dr. The therapy was great! The nursing staff and the therapy staff were very professional and compassionate. We were most impressed by how much they seemed to care. Mom got really attached to several of them. When she first got there she really wanted to go home, but, by the end, she didn't want to leave. They did a graduat... read more
Absolutely disgusted how they send me a generic message on yelp and to other people who have lost a loved one. DISGUSTING! NOT HUMAN AT ALL! What am I going to call for? To relive this?? This shows you how they do not care.
Business response:
We apologize for falling short of your expectations. Please contact us at (909) 984-8629 to discuss this matter further.
Their food is horrible & the Physical Therapy Department did absolutely nothing to help my sister after her hip surgery she spent two weeks in there and her medication wasn't ordered correctly for days! And it just wasn't helpful to her needs as she was recovering
Business response:
We're sorry to hear about your experience at Las Colinas Post Acute. Please feel free to reach out to us at (909) 984-8629 to discuss your concerns further.
I don't recommend anyone go to this horrid place. The nurses leave you in your waste overnight. The nurses sleep on graveyard. They don't answer the call button for over 45mins. The nurses will retaliate against you if you report them to the administrator Trevor. They left me alone for 6hrs in my waste. They manhandled me causing me to slide off the bed. Trevor eventually stopped responding to my concerns and offered no assistance. Trevor, Diane & Victor don't care how their staff treat the patients. The nurses are m... read more
Business response:
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. What you’ve described does not reflect our standards of care, and we take these matters very seriously. Our leadership team reviews all feedback thoroughly and any concerns raised. We encourage you to contact the facility directly so we can better understand your experience and work toward addressing these issues appropriately.
Warning!!! Do not send your loved ones to this facility . My mother was admitted there last year in August and she passed away after only being there for one week. I feel that the staff is not experienced. After my mother passed not one person from the facility called me. I feel that they are responsible for my mother passing away.
Business response:
Here at Las Colinas Post Acute, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (909) 984-8629 to discuss ways we can better serve you in the future.
Visit before you place your loved one there. The staff is so over worked. Patients are crying and yelling for help. My mom was there for 2.5 days it took me that long to get her out of the horrific place. THose beautiful pictures look nothing like the rooms. The rooms have 3 patients and there is about 18" - 20" between curtains and bed. No room for guest to sit let alone visit.
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your mother’s experience did not meet expectations. We understand how important comfort, space, and timely support are for patients and their families, and we take these concerns seriously. We welcome the opportunity to discuss this further and encourage you to contact our administration so we can better understand and address your concerns.
Las Colinas Post Acute has a 3 star rating with 242 reviews.
Las Colinas Post Acute is open now. It is open 24/7.