.png)
This profile has been claimed by the business owner or representative.
Las Colinas Post Acute
- Nursing home
- Ontario, CA
About this business
Location details
800 East 5th St, Ontario, CA, 91764, United States
Get directions
I don't recommend anyone go to this horrid place. The nurses leave you in your waste overnight. The nurses sleep on graveyard. They don't answer the call button for over 45mins. The nurses will retaliate against you if you report them to the administrator Trevor. They left me alone for 6hrs in my waste. They manhandled me causing me to slide off the bed. Trevor eventually stopped responding to my concerns and offered no assistance. Trevor, Diane & Victor don't care how their staff treat the patients. The nurses are m... read more
Business response:
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. What you’ve described does not reflect our standards of care, and we take these matters very seriously. Our leadership team reviews all feedback thoroughly and any concerns raised. We encourage you to contact the facility directly so we can better understand your experience and work toward addressing these issues appropriately.
Warning!!! Do not send your loved ones to this facility . My mother was admitted there last year in August and she passed away after only being there for one week. I feel that the staff is not experienced. After my mother passed not one person from the facility called me. I feel that they are responsible for my mother passing away.
Business response:
Here at Las Colinas Post Acute, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (909) 984-8629 to discuss ways we can better serve you in the future.
Visit before you place your loved one there. The staff is so over worked. Patients are crying and yelling for help. My mom was there for 2.5 days it took me that long to get her out of the horrific place. THose beautiful pictures look nothing like the rooms. The rooms have 3 patients and there is about 18" - 20" between curtains and bed. No room for guest to sit let alone visit.
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your mother’s experience did not meet expectations. We understand how important comfort, space, and timely support are for patients and their families, and we take these concerns seriously. We welcome the opportunity to discuss this further and encourage you to contact our administration so we can better understand and address your concerns.
My uncle was admitted here a couple weeks ago and we had to pull him out immediately. The staff here were so rude to him. They left him covered in his own waste and would taunt him telling him to call for his wife so she can come save him. Due to this neglect he got e.coli and died a week later. Would never recommend to send anyone here. This place needs to be shut down immediately.
Business response:
We are sorry for your loss and extend our condolences to your family. We take concerns about patient care seriously and encourage you to contact our administration directly so we may review your concerns through the appropriate channels.
Absolutely horrible if this place doesn't change their way of working I hope it shuts down quickly My grandpa was at this rehabilitation center for less than a week because the care and service was horrific. He had a nurse Teresa who was in charge of taking care of him and the way she treated him in just a matter of days was horrible. The week he was there she took my grandpa for his shower and was incredibly rude the whole time. First of all she washed him with scorching hot water, and she was scrubbing him so hard that h... read more
Business response:
We are concerned to hear about your experience at Las Colinas Post Acute. Please excuse any inconvenience caused. Your feedback is important to us and we will address this issue promptly.
My father entered this facility with hope for recovery. Instead, he was met with neglect, humiliation, and treatment that no human being--let alone someone vulnerable--should ever endure. From the start, it was clear we noticed he wasn't being treated with basic respect. One of the most heartbreaking moments was seeing my father left sitting in his own feces--even after being given a shower. There was no urgency or care in cleaning him. And when they finally did, he was scrubbed so aggressively that it felt more like punishm... read more
Business response:
We are very sorry to hear about your father’s experience and understand how upsetting this must be for your family. We take concerns regarding patient care seriously and encourage you to contact our administration directly so the matter can be reviewed.
If I could I would list it as 0 stars. This is a terrible place! Do NOT take your loved ones here. They will be mistreated and neglected. They will probably die instead of being rehabilitated. We had a horrible experience and do not wish that on any human being they treat them like animals. Very disappointed with the treatment and care.
Business response:
We apologize for falling short of your expectations. Please contact us at (909) 984-8629 to discuss your concerns further.
Please don't send your family members to this hospital my very first night I was admitted at 8:30 at night. I sat for 2 1/2 hours in a wet diaper because I kept being told they were doing shift change. My next scheduled medication would be at 11:22 so I let them know the minute I got here. After sitting there all night, waiting for them to issue my medication, and giving many reasons why it was done late and be assured it would be here at four in the morning. I know you can guess it never arrived till 1130 the next day. I fo... read more
Business response:
Apologies for any inconvenience you experienced during your stay at Las Colinas Post Acute. Your feedback helps us improve our services. Thank you for sharing your experience.
Absolutely disgusting here main problem is the higher ups. In example (Trevor) is weird and makes promises he can't keep. The equipment here is either broken or about to be broken ( completely unsafe) which forces cnas or lvns to wait for a lift or bed that's usable. Patients that need an air mattress are denied due to "broken" beds or "just not enough" in which I find mind boggling since they can renovate the rooms but can't purchase new equipment for staff and residents. Secondly the location of 118-123 is horrible poor re... read more
Business response:
Thank you for sharing your feedback. We take concerns regarding facility conditions, equipment, and patient care seriously and appreciate hearing different perspectives. We encourage you to contact our administration directly so these concerns can be reviewed and addressed through the appropriate channels.
Frequently asked questions about Las Colinas Post Acute
How is Las Colinas Post Acute rated?
Las Colinas Post Acute has a 3 star rating with 231 reviews.
When is Las Colinas Post Acute open?
Las Colinas Post Acute is open now. It is open 24/7.