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Liberty First Lending
- Financial Services
- Irvine, CA
About this business
Location details
18500 Von Karman Ave, Suite 550, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 7:00 p.m. | |
| Tue | 06:00 a.m. to 7:00 p.m. | |
| Wed | 06:00 a.m. to 7:00 p.m. | |
| Thu | 06:00 a.m. to 7:00 p.m. | |
| Fri | 06:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
The representative made everything very easy to understand. The system seems straight forward.
Business response:
Thank you ****** for your feedback! Were glad to hear that our representative made everything easy to understand and that the process feels straightforward. Clear communication and simplicity are important to us, and were happy your experience reflected that. We appreciate you taking the time to share your thoughts and look forward to continuing to support you.
The process was quick and easy and very well explained. They took the time to answer any and all questions that I had. The only downside I would say is that their informational offers are not clear. They come in the mail as an offer for a personal loan but then when you speak to them, thats when they notify you that its a multi optional program.
Business response:
Thank you **** for taking the time to share your feedback. We're glad to hear that you found the process quick and easy, and that our team was able to answer all of your questions thoroughly.We also appreciate you bringing up your concern regarding the clarity of the initial mailed information. We understand how important it is to have a clear and accurate understanding of any program from the start, and your feedback is valuable in helping us improve how we communicate with prospective clients. We will make sure this is sha... read more
I received a paper in the mail from them today. My wife and I have been talking about getting help and showed up today. I got online, and they called me. I'm glad they did. The whole thing went smoothly, and all my questions were answered. ******* was awesome! I think this is what my wife and I need to help us out of this mess we're in. Thanks for everything.
Business response:
Thank you ***** for sharing your experience. Were glad to hear that everything went smoothly and that your questions were fully answered throughout the process. Its great to know that our agents provided such helpful and supportive servicethey will be happy to hear your kind words.We understand that reaching out for help is an important step, and were honored that you and your wife chose to explore this option with us. Were committed to supporting you both as you work toward a stronger financial future. Thank you again for y... read more
So far it sounds like this will really help me to get back on my feet financially. I look forward to starting my clean-up. Everything just got out of hand, but hopefully this will help. I want to be solvent again.
Business response:
Thank you **** for sharing your thoughts with us. We're glad to hear that you're feeling hopeful about the path ahead. Taking the first step toward improving your financial situation is an important milestone, and we're honored to be part of that journey with you. Our team is committed to providing the support and guidance you need as you work toward your goals. We appreciate your trust in us and look forward to helping you move closer to achieving greater financial stability and peace of mind. Wishing you success as you beg... read more
Fast and easy to get program started. Also wonderful agent.
Business response:
Thank you for your feedback *****! We're glad to hear the process was fast and easy and that you had a great experience with our agents. We appreciate you taking the time to share your thoughts and are happy to have you in the program. We're here to support you every step of the way!
Estoy muy agradecida por la atencin recibida para integrarme al programa y resolver mis problemas financiero. Lo recomiendo al 100% tienen un personal calificado que dan *** explicaciones correctamente. Me siento la verdad muy complacida con la atencin recibida y crame que confo plenamente en el proceso. Muchas gracias
Business response:
******, Muchas gracias por compartir su experiencia! Nos alegra enormemente saber que se sinti bien atendida durante el proceso de inscripcin al programa y que nuestro equipo pudo ayudarle a encontrar una solucin para sus necesidades financieras. Su confianza significa mucho para nosotros, y nos complace saber que las explicaciones brindadas fueron claras y tiles. Agradecemos sinceramente su recomendacin y sus amables palabras sobre nuestro personal. Estamos comprometidos a seguir brindndole el mejor servicio y apoyo en cada... read more
My review starts with ****** ******* who spent more than an hour giving me the details of the program in great detail and not what I'd call a briefing but very thoroughly. I'm quite thankful for that because by the time I decided that I would like to sign up for the program I was quite sure of what I was signing up for. She was followed up by ******* ***** who was also quite informative in going over the details of the loan application and a reminder of some of the details that ****** had shared earlier. I also attended the ... read more
Business response:
Thank you for taking the time to share such a thoughtful review. We are delighted to hear that ****** ******* and ******* ***** provided you with the detailed information and support needed to feel confident in your decision. We believe that understanding every aspect of the program is essential, and it's wonderful to know that both conversations, along with the webinar, helped you feel informed and comfortable throughout the process.Your recognition of our team's dedication, professionalism, and attention to detail means a ... read more
Wow I cant believe how easy it was to handle my account with them the woman ********* was so informanle and helped me every step she even helped me further then what I expected and I felt so assured and comfortable to go with the plan they had to offer me thank you ******** for making my experience Great id recommend you to everyone
Business response:
Thank you for your amazing review! We're thrilled to hear that your experience was so easy and positive. Providing clear information, guidance, and support every step of the way is exactly the kind of service we strive for, and we're delighted our agents exceeded your expectations. It's wonderful to know you felt comfortable, confident, and well-informed throughout the process. We look forward to supporting you on your financial journey!
Financial Consultant was amazing, as was her manager. General customer service was lacking and left me on hold for over 30 minutes.
Business response:
*****, thank you for sharing your experience and for your honest feedback. Were glad to hear that your Financial Consultant and their manager provided you with excellent supportthats the level of service we aim for across the ******** the same time, were sorry to hear about the extended hold time and the frustration that caused. Thats not the experience we want for our clients, and your feedback is important in helping us improve our overall responsiveness and service consistency.We appreciate you taking the time to let us k... read more
Frequently asked questions about Liberty First Lending
How is Liberty First Lending rated?
Liberty First Lending has a 4.3 star rating with 508 reviews.
When is Liberty First Lending open?
Liberty First Lending is open now. It will close at 7:00 p.m.