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Liberty First Lending
- Financial Services
- Irvine, CA
About this business
Location details
18500 Von Karman Ave, Suite 550, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I got a call from their "service representative" ****** He started rambling off with their survey questions. I asked him, "Is this a call pertaining to the possibility of any of of loan ?" In which he replied, "I cannot answer that question for you." Them immediately hung up on me. Sounds like a bs scam to me. They sure as heck do not know a thing about business etiquette. I've heard other scam calls that were at least way more polite than these a-holes.
Business response:
Dear ***************,Thank you for bringing this situation to our attention. We sincerely apologize for the negative experience you had with our service representative. This behavior is not reflective of the standard of service we strive to provide at Americor.We take all feedback seriously and will address this matter internally to ensure it doesn't happen again. We would appreciate the opportunity to assist you further and answer any questions you may have regarding your account.Please feel free to reach out to us directly... read more
Well, first of all let me start off by saying that the 3 different boys I spoke with were incredibly rude. Like, who the heck do these little arrogant prices think they are. Secondly, the whole thing seems scammy. The credit bureaus sold my information to this company for them to solicit me into their program, which, you must pay 4.9% of the loan plus interest. And, you can't just pick and choose what credit cards you want to pay off... the money goes directly to the cc company and you must pay off at a minimum, 80% of your ... read more
Business response:
Dear *******,Thank you for taking the time to share your experience with us. We genuinely apologize for any rudeness or lack of professionalism you encountered during your interactions with our team. This is not the standard of service we strive to provide, and your feedback will be addressed with our staff to ensure improvements are made.Regarding your concerns about our program, we understand that debt resolution options may not be a perfect fit for everyone. Our goal is to offer solutions that best meet the needs of our c... read more
This is NOT a loan company as stated on the letter received. It's a debt consolidation company who wants you to not pay your credit cards, then they will step in, charge you a huge fee, and settle with the credit card companies to pay less then you owe, and then your credit will be ruined. You would have to be in a dire situation to consider this route.
Business response:
Dear Deanna, Thank you for sharing your feedback. We sincerely apologize for any confusion regarding our services. We are a debt resolution company, and our goal is to help clients navigate challenging financial situations by negotiating settlements with their creditors. We understand that our approach may not be suitable for everyone, and we strive to be transparent about the potential impact on credit scores and the overall process. Our program is designed for individuals facing financial hardship who are looking for an ... read more
This sounds like a scam. They send out a letter saying you are pre-screened to receive a loan up to xxxx at a rate as low as 5.99%. Then, when you read the really fine print, which I suspect most people do not, they say in order to qualify for this you must show proof of a minimum $20,000 in retirement or other savings. ***, I wonder how many people who they send this to have this kind of money in the bank. There is no where stated that this is a debt relief servicer. If you get this letter, read the fine print and then thro... read more
Business response:
Dear *******,Thank you for taking the time to share your feedback. We apologize for any confusion or frustration our pre-screened loan offer *** have caused. Our intention is never to mislead, and we take your concerns very seriously.We understand how important transparency is, especially when it comes to financial matters. The fine print in our offers is meant to provide clear and complete information about the qualifications required. We will review our communication to ensure these details are more prominently highlighted... read more
I received a letter that says that I am pre approved for a consolidation loan up to ***** with 5.99 APR, so I went the website and read the reviews, I am really scared to contact them because no where in the letter does it say that they are a credit repair company. This company needs to be investigated big time. I am tired of these companies that lie and don't help. I tried to refinance my home and they told me that I was approved, I waited and called the company back and they did not answer or return my phone calls and they... read more
Business response:
Dear ********,Thank you for sharing your experience with us. We apologize for any confusion or distress our communication *** have caused. Your feedback is invaluable, and we take your concerns very seriously.We want to clarify that our intention is to offer solutions that help our clients manage their debts more effectively. Our letter should have clearly explained our services, and we regret any miscommunication that *** have occurred. Our program aims to provide financial relief, and we strive to be transparent in all our... read more
Based on the reviews this company looks like a crooked company beware. I received the same letter everyone did date is 07/08/2024. I haven't called yet and will not call based on the bad reviews and almost the same situation I was in. I am only putting one star so that other people will be more wary of dealing with this company.
Business response:
Dear *******,Thank you for taking the time to share your feedback. We are sorry to hear that you have concerns about our company based on the reviews you have read.We understand that trust is crucial, especially when it comes to financial matters. Please know that we are committed to providing transparent and supportive services to all our clients. The letter you received is part of our outreach to offer assistance to those who may benefit from debt settlement options.We would appreciate the opportunity to address any specif... read more
Contacted them after receiving an advertisement claiming to give personal loans. I soon found out that it wasnt a loan at all but a credit settlement service. They wanted me to default on my creditors and then they would supposedly negotiate a settlement with them. this aunt what I was looking for and broke off contact with them loan rep ********************** Anyway, after denying the loan and breaking off contact, I got a series of rude/ harassing texts. I tried to complain to liberty first lending, but theres absolutely n... read more
Business response:
Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the confusion caused by our advertisement and for any negative experience you had with our services and communication.Our intention is to provide clear and transparent information about our debt settlement services, and we regret that this was not the case for you. We are also very concerned to hear about the rude and harassing texts you received, and this behavior is not acceptable under any circumstances.Please contact us directly at... read more
Dont bother. Rude, unhelpful, and make you feel less than a human being. Talk to someone else if you get *******.
Business response:
Dear ****,Thank you for bringing your concerns to our attention. We are truly sorry to hear about your negative experience and the way you felt treated by our team.We strive to provide respectful and helpful service to all our clients, and it is disappointing to hear that we fell short in your case. We apologize for any rudeness or unhelpful behavior you encountered, particularly in your interaction with *******.Your feedback is very important to us, and we would like the opportunity to discuss this matter further and work t... read more
They are a bait and switch crooked company that takes advantage of people that can't afford it. They lie and sell empty promises. Will send you pre approved letter then say we can't consolidate your credit cards but we can setup credit repair program. Everyone knows they are a huge ripoff.
Business response:
Dear *****,Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration it has caused you.We strive to provide transparent and honest services, and its disappointing to hear that you felt misled. We apologize for any miscommunication regarding our programs and the pre-approved letter you received.Once enrolled in our debt resolution program, you may qualify for a loan within 6-12 months, depending on your individual progress and circumstances. We are committed to helping our clien... read more
Frequently asked questions about Liberty First Lending
How is Liberty First Lending rated?
Liberty First Lending has a 4.1 star rating with 371 reviews.
When is Liberty First Lending open?
Liberty First Lending is closed now. It will open at 6:00 a.m.