This profile has been claimed by the business owner or representative.
Liberty First Lending
- Financial Services
- Irvine, CA
About this business
Location details
18500 Von Karman Ave, Suite 550, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
They are using a bait and switch technique to get you to call them and give out your personal info!!they said I could qualify for a low fixed rate loan to get out of debt, but when I called and talk to them on the phone, I was told I did not qualify for a loan, but if I paid a lawyer instead they could lower my debt! I wanted to take out a loan in order to pay back the people I owe, and not put money into a lawyer's bank account!!!I know for a fact that they outlawed the bait and switch maneuver!
Business response:
Dear ******,Thank you for sharing your feedback. We regret any misunderstanding or frustration caused by our services. Our goal is to provide clear, helpful options for debt relief, and we take concerns like yours ************ some cases, clients may qualify for a debt settlement program instead of a loan, as eligibility varies by situation. It sounds like we may not have clearly explained the options, and we apologize if this felt misleading. If youd like to discuss this further or have your information removed from our rec... read more
Very miss leading with their letters. Should be investigated on the falsehood on saying they loan money.
Business response:
Thank you for sharing your experience. We apologize if our letters led to any confusion about our services. While we do offer debt relief solutions, we understand how important transparency is when explaining our options. Our goal is to help our clients make informed choices, and we value your feedback as it allows us to refine our communications.If youd like to discuss this in further detail or have any additional questions, please feel free to reach out to us directly at cs@lib1st.com.Sincerely,Liberty First Lending
I received a letter in the mail that I was preapproved for a loan. I went to their website and put in the offer code and it said that someone would be calling me. When the phone rang and I answered, it told me to push 1 for help with my application. It then directed me to someone who told me that they are the people who send out the letters and not the people who process and help. This screams scam and now my phone rings off the hook to get the same loop and response.
Business response:
Thank you for reaching out with your feedback. Were very sorry for the experience you described, as its never our intention to create confusion or disrupt our clients' peace with excessive calls. Our letters are meant to inform potential clients of available options, and we apologize if the process has not been clear.We want to ensure your concerns are addressed promptly. If you'd like, please contact us at ************* so we can assist with managing communications and answer any further questions you might have.Thank you f... read more
I have received unsolicited calls and letters about a loan consolidation which I never solicited and do not want based on my research of the company and the false claims in their letter. How do I get them to stop?****** G
Business response:
Dear ******,Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by our outreach efforts. At Liberty First Lending, we prioritize respecting the preferences of individuals regarding communication, and were here to ensure this is promptly ************ remove your information from our contact list, please send us a message at ************* or call us directly, and we will confirm the removal immediately. We appreciate your patience and understanding as we make these adjustments.Than... read more
I got out a magnifier and read the fine print , so no I pay like 1200 a month on card,s and doing so i,m nkocking down my debt . Thank,s but no thanks
Business response:
Thank you for sharing your feedback. We understand that youve decided to continue managing your debt on your own, and we respect your decision. Our goal is always to help clients find the best possible path to financial freedom, and were sorry to hear that our program didnt meet your expectations.If you have any further concerns or questions, please don't hesitate to reach out to us directly at ************** Wed be happy to assist you and address any other issues you might have.Thank you for your patience, and we hope to im... read more
I received a letter in the mail from this company, Liberty First Lending. I called to see what else I needed to qualify for a loan since the letter said I was pre-approved. The lady who attended to me yesterday was completely unprofessional, treating me as if I didnt know anything about credit totally unprofessional. They asked me so many questions, even asking if I had a washing machine at home, how much I spent on cleaning products per month, etc., etc. How ridiculous all of this was. After all these questions, they told m... read more
Business response:
Dear ****,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused during your recent call with Liberty First Lending. This is certainly not the experience we strive to provide to our clients.We take your concerns seriously, including the questions asked during the call and the long wait time you endured. Please rest assured that we are looking into the matter to ensure that it doesn't happen again.As for your personal information, we value the security of our clients... read more
Well, this/these reviews ANSWERED (or confirmed) my questions. This company, even as it states that they are not out to deceive a potential customer... THEY ARE! Their MAILING DOES STATE, and I Quote "We're pleased to inform you that you're pre-qualified FOR A LOAN (Emphasis on this) up to $23,000 with Liberty First LENDING (Again Emphasis on this) with a rate as low as 5.99%". (Reference Mailing received 09/12/24) In the second paragraph, THE HEADING, again states Quote "Our LOAN (Emphasis on wording) Could Completely Pay O... read more
Business response:
Dear ****,Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration caused by the communication in our mailer. We understand how stressful dealing with debt can be, and it's never our intention to mislead anyone.Our goal is to offer solutions that may include debt consolidation programs, as well as partnerships with lenders like Americor and Credit9, depending on individual qualifications and needs. We strive to make this clear, but we acknowledge that the language used may have caused misu... read more
I got a call from their "service representative" ****** He started rambling off with their survey questions. I asked him, "Is this a call pertaining to the possibility of any of of loan ?" In which he replied, "I cannot answer that question for you." Them immediately hung up on me. Sounds like a bs scam to me. They sure as heck do not know a thing about business etiquette. I've heard other scam calls that were at least way more polite than these a-holes.
Business response:
Dear ***************,Thank you for bringing this situation to our attention. We sincerely apologize for the negative experience you had with our service representative. This behavior is not reflective of the standard of service we strive to provide at Americor.We take all feedback seriously and will address this matter internally to ensure it doesn't happen again. We would appreciate the opportunity to assist you further and answer any questions you may have regarding your account.Please feel free to reach out to us directly... read more
Well, first of all let me start off by saying that the 3 different boys I spoke with were incredibly rude. Like, who the heck do these little arrogant prices think they are. Secondly, the whole thing seems scammy. The credit bureaus sold my information to this company for them to solicit me into their program, which, you must pay 4.9% of the loan plus interest. And, you can't just pick and choose what credit cards you want to pay off... the money goes directly to the cc company and you must pay off at a minimum, 80% of your ... read more
Business response:
Dear *******,Thank you for taking the time to share your experience with us. We genuinely apologize for any rudeness or lack of professionalism you encountered during your interactions with our team. This is not the standard of service we strive to provide, and your feedback will be addressed with our staff to ensure improvements are made.Regarding your concerns about our program, we understand that debt resolution options may not be a perfect fit for everyone. Our goal is to offer solutions that best meet the needs of our c... read more
Frequently asked questions about Liberty First Lending
How is Liberty First Lending rated?
Liberty First Lending has a 4.2 star rating with 441 reviews.
When is Liberty First Lending open?
Liberty First Lending is closed now. It will open tomorrow at 6:00 a.m.