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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Extremely slow service. Very loud. Disappointing
Business response:
We're truly sorry to hear about your disappointing experience with us. Our team strives to provide prompt service and a comfortable atmosphere for all our guests, and it's disheartening to hear that we fell short in these aspects during your visit. We appreciate your feedback and will address these issues internally to improve our speed of service and mitigate noise levels in the future. Your satisfaction is of utmost importance to us, and we hope you'll consider giving us another chance to provide you with the exceptional d... read more
Watch out for the “venue fee” they add on at 3.5%. Just more nonsense to increase the cost despite already having an overpriced menu.
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
Food was ok, service was ok, vibes was much more “hotel bar” than expected which was potentially my fault but much more casual than pictures led on. Overpriced for what it is.
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
The restaurant is loud and the tables are very close together, at least in the front by the kitchen perhaps a little more intimate towards the back the food was just OK I think they’re trying to work the kinks out still
Business response:
Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your dining experience. We apologize that the noise level and table arrangement did not meet your expectations, particularly in the front area by the kitchen. Your feedback regarding the intimacy towards the back is duly noted, and will take it into consideration as we strive to improve. Regarding the food, we regret to hear that it was only satisfactory for you. Rest assured, we take every comment seriously, and we're conti... read more
Patio feels like an afterthought… boring and empty and right on the street. Giada can do better than this! Service was a mess getting order wrong, missing a full course of salads, although they eventually corrected it after sitting for 20 minutes..the server then cold shouldered us. No one asked how our food was … it was not great at all…and we had to pour our own wine. They were great at keeping water glass filled!? That’s about it. Our bill was over $500…. Huge waste of $ and big disappointment! Giada Vegas is 10x better!
Business response:
We're truly sorry to hear about your disappointing experience at Luna. Your feedback is invaluable to us as we continuously strive to improve our service and ambiance. We apologize that our patio did not meet your expectations. We understand the importance of creating an inviting outdoor dining space, and will certainly take your comments into consideration. Regarding the service issues you encountered, we extend our sincerest apologies for the mistakes made with your order and the delay in correcting them. We will address t... read more
Evening did not start off well with a miss charge at the bar for our pre-dinner cocktail. Instead of a credit, bartender, just overfilled my husband’s drink to make up for it. It was a beautiful evening so sitting on the patio was a good choice, but it is barren. Concrete floors, no centerpieces, No plants around the perimeter, no lighting, just tables and chairs. Chairs are comfortable, however as another viewer commented no place to hang your purse. After the sun was down, the manager did bring tiny lamps to add just a bit... read more
Business response:
Hello, Thank you for your review and subsequent detailed feedback. We truly value your input and ideas and will be sure to share them with our team during our daily trainings. We hope to be at your service again soon to prove we can do better. Regards, The Team at Luna by Giada Scottsdale
Our server was attentive and the vibe was okay in the patio. We wished we had eaten inside. We thought there was a view but it was actually from the 7th floor lounge/restaurant not affiliated to Luna. Had we known about that, we probably would have dined there instead of Luna. From photos and descriptions that we viewed, we thought Luna was on an upper level. The food was OK. Everyone at our table ordered an entree. Our pasta and selected protein were lacking a bit of flavor. We anticipated our bill to be quite elevated, but... read more
Business response:
Hi FoodieGuy, Thank you for your review and honest feedback regarding your dining experience with us. While we wish your comments would have been better, we certainly appreciate you bringing this to our attention as it provides an avenue of improvement for us. As we strive to provide an exceptional experience for our guests, your comments will be shared with the team in an effort to put in the work and show you we can do better on your next visit. Thank you again. Regards, The Team at Luna by Giada Scottsdale
It was very expensive and I don’t feel like the food was worth it. A small plate of pasta for $38 that only has two shrimp in the plate?!
Business response:
Hi sherylm, Thank you for your review and feedback. We apologize for any frustrations caused by our menu prices to be higher than expected. We strive to provide our guests with a memorable dining experience and it sounds like we fell short this time. We appreciate your comments and will share with the team in an effort to improve the overall experience for our guests. Regards, The Team at Luna by Giada Scottsdale
Weve come here twice now……Not impressed at all with the food! Service was OUTSTANDING! Maybe Giada needs to spend more time with her restaurant improving the food! Wont be back…….
Business response:
Hi DarlaR, Thank you for taking the time to review your second experience with us. We apologize your meal failed to exceed your expectations but are thrilled to hear the service you received was outstanding! We appreciate you sharing your feedback with us and will use it as a tool on how we can improve. Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,352 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.