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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Food great!!! I love it, the place love it, its new, the service, was not that good, they forgot to bring the wine, first arrived food than drink, we have to ask to change plates after appetizers, we wanted a clean ones for the entree, for a restaurant that level, they do it without asking !!! But overall I like it, for sure, I will go again
Business response:
Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the food and overall experience at our restaurant. However, we apologize for the lapses in service you experienced, such as the delay in bringing the wine and the need to request clean plates. Providing attentive service is important to us, and we regret that we fell short in this regard during your visit. Your feedback is valuable to us, and we will address these issues with our team to ensure a more seamless dining experience in the futur... read more
Lovely dining room, enjoyable experience but very pricey. There is a $20 venue charge added to the bill which was surprising & annoying. Very loud which made it difficult to hear across the table . Linen tablecloths & soft elements like that would help with sound absorption. Friendly, knowledgeable & helpful wait staff. Beautiful garnet etched water glasses & heavy silverware were very nice. Overall a lively & lovely restaurant for a special occasion.
Business response:
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our lovely dining room and found your experience enjoyable. We apologize for any surprise or annoyance caused by the venue charge; your feedback regarding this will be taken into consideration as we strive to improve transparency in our pricing. It's wonderful to know that you found our wait staff friendly, knowledgeable, and helpful. Thank you for considering us for your special occasion, and we hope to have the pleasure of welcoming you ... read more
Food was just okay. Overall lack of taste. Probably could do each dish better myself. Olive Garden and Buca di Beppo has more taste. Then you add in the cost, not worth it. Her food looks better on TV. Too bad TV doesn’t have smell and taste-a-vision! Ambiance and service was good.
Business response:
Thank you for sharing your honest feedback with us. We're sorry to hear that your dining experience did not meet your expectations in terms of the taste of the food. We take pride in providing flavorful and memorable dishes, and we apologize for falling short on this occasion. Your comments will be shared with our culinary team for review and improvement. We appreciate your compliments regarding the ambiance and service, and we're glad to hear that you enjoyed those aspects of your visit. We understand the importance of valu... read more
Why do you have a venue fee 3.5% ? Are we still in covid? Supplemental employee salary/benefit? Giana’s cut?
We ordered the Fritto Mito and Focaccia to start. The Focaccia is to die for and a MUST! Our entrees were exceptional- Scallop Risotto and Lemon Spaghetti. We ended the night with the Lemoncello Soufflé and Cheesecake Brownie. Would recommend the soufflé over the brownie.
Business response:
Thank you so much for your review and kind words! We are thrilled to hear that you enjoyed each course from the focaccia to both entrees to the desserts. We can't wait to welcome you back for another exceptional experience. Regards, The Team at Luna by Giada Scottsdale
The overall dining experience at Luna was perfect. The ambiance was beautiful. The service was excellent from the moment we were seated. The menu was fantastic- so many choices. We enjoyed the lemon spaghetti and the pork chop, and for dessert the lemon soufflé and the cookies. Highly recommend dining here for any occasion - it was truly a wonderful evening.
Business response:
We cannot thank you enough not only for the 5-star review, but also for the glowing recommendation! We will be sure to share your feedback with everyone as it reaffirms the hard work we put in each day. Thank you again and we look forward to being at your service again soon! Regards, The Team at Luna by Giada Scottsdale
Has potential but needs a lot of polish! Service was slow and seemed untrained at the lower levels. Food was not well seasoned and neeoto be checked. Not sure we will be back for the price.
Business response:
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take your comments seriously and will address them with our team to ensure that our service is prompt, attentive, and well-trained at all levels. Additionally, we will review our food seasoning to ensure that each dish meets the high standards we strive for. We understand your concerns regarding the price and hope to have the opportunity to regain your trust in the future with an improved dining experience... read more
We had a reservation for 6:15. We had to wait 10 min to be seated. The hostess seemed confused about which table to sit us & just in general. Then once seated, water arrived immediatley but we didn’t get our menus for 15 min. Once we did though, the service was great. Amanda more than made up for the wait with her knowledge of the menu. Table setting was beautiful. We ordered had the focaccia app with 3 dips - was to die for. We also had the signature lemon spaghetti (amazing!), veggie bolognese (smokiness was delicious), an... read more
Business response:
Hi blnick328! Thank you so much for the for the feedback! We truly apologize for any confusion caused upon arrival and delay in delivering your menus. However, we are elated to hear that Amanda went above & beyond in making sure the rest of your evening included delicious dishes and a much improved experience. We will definitely share your feedback with her and the rest of the team as your feedback reaffirms the hard work we put in each day. We hope to be at your service again soon! Regards, The Team at Luna by Giada Scottsd... read more
We were welcomed by a friendly hostess who sat us promptly upon arrival. The bar, which flows effortlessly into the dining room, are both very visually appealing. Floor to ceiling glass windows bring the outdoor surroundings in. The modern decor with a mixture of white and grey stone and ornate lighting offers a clean yet elegant look. The beautiful display kitchen is encased in glass and visible to the majority of guests seated in the main dining with comfortably spaced booths and tables. Our server was professional, knowle... read more
Business response:
Hello TimM, We are so grateful for your descriptive and informative review and while we love hearing that you enjoyed your overall experience with us, we understand the frustrations with the delay in service to your table, the quality of the initial agnolotti pasta, and typography of our menus for which we send our deepest apologies. We will share your comments with the team and use them in our efforts to immediately improve our delivery. We truly appreciate your honesty and hope you'll consider giving us a second chance soo... read more
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,817 reviews.
When is Luna By Giada open?
Luna By Giada is open now. It will close at 10:00 p.m.