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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
We were seated a little bit late for our reservation unnecessarily. There were tables available and it should not have happened. Setting that aside, the food was very, very good. Extremely nice quality and reasonable prices. However, the service was very disjointed and the waiters are always rushing by scampering around fast. The problem is the waiter does not stay long enough for you to even ask for what you want. The effort was certainly there but it was not an enjoyable interaction and the service always seemed to be behi... read more
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
It is so disappointing to write this review. I've been waiting to go to Luna for my parents to come into town from Michigan. First, we waited 20 minutes for our server to come to our table and when I asked for any recommendations he said "can I get you a drink first" rudely and I just said any drink suggestions. He noted he had another table he was needing to go to and left. Another 10 minutes go by and we have a new waitress, Suzanne. Very lovely. We ordered focaccia and oysters, which were good. Ordered 4 entrees to come o... read more
The food was absolutely delicious! But $22 for a glass of wine is just offensively over the top even for a swell joint like this.
Business response:
Thank you so much for the 5-star review! We are ecstatic to hear that we exceeded your expectations and look forward to being at your service again soon! Regards, The Team at Luna by Giada Scottsdale
Service was extremely slow. Took almost half an hour being at the table to get drinks. Food was good, but wasn’t anything that can’t be found at most Italian restaurants for half the price. We ordered drinks and appetizers together, and then food when drinks arrived, and it still took over an hour and a half. Unfortunately was a similar experience that we had going to Giada’s in Vegas a few years ago. Extremely slow service and ok food that wasn’t worth the price.
Business response:
We're sincerely sorry to hear about your disappointing experience at Luna. Providing prompt and attentive service is a top priority for us, and we apologize for the delay you experienced in receiving your drinks and food. We aim to exceed expectations, and it's disheartening to hear that we fell short of this during your visit. We would be grateful for another opportunity to provide you with the exceptional dining experience we're known for. Please feel free to reach out to us directly so we can make amends. Regards, The Tea... read more
We were very excited to check out this new restaurant! I booked my reservation a month in advance, but we were disappointed we didn't get restaurant seating, but rather in the bar area (note - when booking, ask for the restaurant area seating). The earliest we could get in was 9:15pm. But apparently they close at 10pm on a weeknight. Unfortunately, they did not allow us time to order dessert drinks and coffee as they shut everything down at exactly 10pm. We were told the bar is closed (bartenders still there), and the espres... read more
Business response:
Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our amazing food. However, we're truly sorry to learn about the disappointing aspects of your visit, particularly regarding the seating and service. Your feedback regarding the timing of reservations and the communication about closing procedures is invaluable to us, and we'll certainly address this internally to ensure a smoother experience for our guests in the future. We appreciate your patronage and hope to have the opport... read more
Worst wine list of a nice restaurant Food is not that interesting or imaginative
Business response:
We're truly sorry to hear that your experience at our restaurant didn't meet your expectations. We value feedback and we're constantly striving to improve. We understand the importance of offering a diverse and appealing wine selection, and we'll take your comments into consideration to enhance our offerings. Additionally, we're committed to providing innovative and delicious dishes, so we're disappointed to hear that you found our food lacking in creativity. Your feedback is invaluable to us, and we hope for the opportunity... read more
The restaurant although nicely decorated had an atmosphere was loud and cafeteria like. At some moments the noise level was so high my wife and I couldn't carry on a normal conversation. It sounded like everyone was trying to speak over the music. Our waiter Paul did come by shortly after we were seated and got our drink, appetizer & entrée order. We did receive our drinks and appetizers in a timely manner by another server, but it did take quite some time (approx~30 mins) to get our main meal which was brought to us by anot... read more
Business response:
Hi Mango62, Thank you for providing some honest feedback regarding your recent meal with us. We truly apologize for the frustrations you experienced from the delay in consistent service to the quality of the menu items chosen which caused a less than memorable experience. This is not the lasting impression we want any of our guests to leave with. Your comments will be shared amongst the team as a way we can improve and hope to have the opportunity to be at your service again soon. Regards, The Team at Luna by Giada Scottsdal... read more
Do not waste your time or your money at Luna. We went there to celebrate my husband’s birthday. It was anything but celebratory. The hostess on the way in said Happy Birthday. The waiter was unaware, apparently. We sat by the door coming out from the kitchen. We witnessed the line of waiters who await the dishes to be delivered to the tables. They were yawning! The food was ordinary and expensive. Our check for the appetizer, two pastas, two cocktails and two glasses of wine was $247.00. Giada should be ashamed of herself! T... read more
Business response:
Hello, Thank you for taking the time to review your recent experience with us. We are truly sorry that we failed to make your celebratory birthday dinner special and will be sure to share your feedback with our team in an effort to improve. We hope you'll consider dining with us again so that we can show you what you went through is not how we normally operate and we can do better. Sending our wishes for a very Happy Belated Birthday! Regards, The Team at Luna by Giada Scottsdale
Waitress was fantastic but food was overpriced and it felt like we were in a hotel lobby (which we were basically)
Business response:
Hi MegH, Thank you for the feedback. We are sorry to hear that your experience did not exceed your expectations. We strive to provide all our guests with flavorful dishes, it is obvious we fell short this time. We appreciate your honesty and will certainly take your comments into consideration as we strive to improve. We hope you'll give us another chance to provide the high-quality service and meals we are known for. Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,352 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.