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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Too loud and food uninspired. Food removed too quickly...had to ask for utensils that were whisked away. I won't return.
Business response:
We're truly sorry to hear about your disappointing experience. Your feedback regarding the noise level, food quality, and service is invaluable to us. We strive to create a welcoming atmosphere where guests can enjoy inspired cuisine at a leisurely pace, and it's disheartening to learn that we missed the mark on this occasion. We appreciate your honesty and will use your comments to improve our offerings and service. We regret that we won't have the opportunity to welcome you back, but we hope you find a dining experience mo... read more
I expected an amazing meal and service. The meal was ok but the service was bad. We had a party of 6 and they included a 20% gratuity without pointing this out. I added a normal 20% on top until I realized they already added the tip. I’ve never had an automatic tip included for a party of 6 but at a minimum they should have pointed this out. Won’t be returning. Disappointed.
Business response:
Thank you for sharing your experience with us, and we're truly sorry to hear that it fell short of your expectations. We apologize for any confusion regarding the automatic gratuity for parties of 6 or more; it's our policy to ensure fair compensation for our hardworking staff, but we should have communicated this clearly to you. Your feedback is invaluable, and we'll take immediate steps to improve our communication processes to avoid such misunderstandings in the future. We understand your disappointment and sincerely hope... read more
Pasta and appetizers were good the pork chop was hard as rock. Service was par. Ambience was nice. 
Business response:
Thank you for your feedback! We're thrilled to hear that you enjoyed our pasta and appetizers, and we're sorry to hear about your disappointment with the pork chop. We strive to ensure every dish meets our guests' expectations, and we'll definitely address this issue with our kitchen team to ensure it doesn't happen again. We appreciate your comments on our service and ambiance and hope to have the opportunity to provide you with a better experience in the future. Thank you for dining with us! Regards, The Team at Luna by Gi... read more
We have been to Giada’s restaurant in Las Vegas and absolutely loved it so we were very excited about her new location. We checked in with the host for our reservation and were told to wait. After 20 min and watching other people walking in and being sat right away we followed up with the hosts. They all seemed confused and completely forgot about us. The host was trying to give us information about the restaurant but she was speaking too quietly to hear anything. Finally we were sat and the server training (it was his first... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the delays and confusion you encountered during your visit. Providing excellent service is our priority, and it's disappointing to hear that we fell short of your expectations. We appreciate your feedback and will address these issues to ensure a smoother and more enjoyable experience for our guests in the future. We're glad to hear that you enjoyed the delicious food, and we hope to have the opportunity to welcome you back soon for a much-improved exp... read more
Oysters very small and not a good Value. Service was non existent.
Business response:
Thank you for sharing your experience with us. We're disappointed to hear that the oysters didn't meet your expectations and that you found them to be small and lacking in value. Additionally, we're truly sorry to learn that the service was not up to par during your visit. Providing exceptional service is a priority for us, and we regret that we fell short on this occasion. Your feedback is invaluable to us as we continuously strive to improve. We hope to have the opportunity to welcome you back and exceed your expectations ... read more
Food was delicious, but the server was too obsequious and the pacing was a disaster. We waited quite a while for our drinks and our starter. But the starter didn't arrive until after our salads. Then we ordered our entrees after the salads arrived, but they were delivered before we could finish the salads and starter. This was our second visit, and we hope the service, which was impeccable our first time, will improve. The arugula salad is worth coming back for....
Business response:
Thank you for sharing your experience with us, and we appreciate your return visit. We're delighted to hear that you found our food delicious, especially the arugula salad. However, we're truly sorry to learn about the issues you encountered with the service during your recent visit. Your feedback regarding the pacing and timing of your meal is invaluable, and we sincerely apologize for any inconvenience caused. Rest assured, we will address these concerns with our team to ensure that we maintain the impeccable service stand... read more
Our waiter was gone throughout the time we were there, we came near the end of closing time and lacked customer service. Food was good, I think the waiter needs to tell us the right price for add-ons as it was more than what they stated.
Business response:
Thank you for bringing your experience to our attention. We're glad to hear that you enjoyed the food, but we're truly sorry to hear about the lack of attentive service and the discrepancy in pricing for add-ons. Providing excellent customer service is a priority for us, regardless of the time of day, and we apologize for falling short of your expectations in this regard. We'll address your feedback with our team to ensure that all staff members are attentive and transparent about pricing. Your feedback is invaluable as we s... read more
Overall it was a very good restaurant, but I agree with other reviews saying it’s overpriced. $39 for the signature lemon spaghetti that had 2 pieces of shrimp and the pasta was undercooked (and I love Al dente pasta but this wasn’t cooked enough). We also had the mortadella pizza for $28. There was no sauce on it at all so it was like a cheesy flatbread with mortadella on top. It was good, but should’ve been $20 max. The focaccia starter and crab arancini were both delicious! The Virgil cocktail was amazing. Bubbly, lemony ... read more
Business response:
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you enjoyed some aspects of your dining experience. However, we're sorry to learn that certain dishes did not meet your expectations in terms of portion size and value. Your comments regarding the pricing of our dishes and cocktails are duly noted, and we appreciate your honesty. Regarding the venue admin fee, we apologize for any confusion it may have caused. This fee is utilized to support various operational costs associated wit... read more
We want to Luna by Giada because of the famous viral video that we saw of the Parmesan wheel pasta. Once we showed up- it was not busy and made us wait 20 minutes. When we looked over the menu, there was no Parmesan wheel pasta, so we asked the server about it. They said it was only used at a VIP party. This was an item that was not on the menu. Manager was amazing, staff was friendly, but very expensive and we both left hungry.
Business response:
Thank you for sharing your feedback with us regarding your recent experience. We understand your disappointment in not finding the Parmesan wheel pasta, which gained popularity through a viral video. We apologize for any confusion this may have caused, as it was indeed a special item exclusively featured at our Grand Opening event. While we are pleased to hear that you found our manager and staff to be accommodating and friendly, we regret that your overall dining experience did not meet your expectations. We take great prid... read more
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.