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222 Carleton Road, Lakeview, OH, 43331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This mattress started out being fairly comfortable but soon was sagging on the side I sleep on and I’m only 125 lbs and it started within 3 months. I will move it around to sleep on the other side but I don’t have high hopes and will most likely be returning it. Unfortunately there’s not much choice for me with an exchange since I need only full size firm with setup. Love Costco s customer service but this is my second time buying a mattress from them and the same issue is happening.
Business response:
Hello- We appreciate your continued Costco Membership and thank you for your recent purchase of the Sealy Posturepedic Pro Lincoln Heights Mattress. Please feel free to reach out to our team for further assistance, as we would appreciate the opportunity to rectify the situation. Our team may be reached at: https://customerservice.costco.com/app/answers/detail/a_id/9. We appreciate your continued support as a Costco Member and hope to serve you better in the future.
Great for the first week. Then it compresses and gets a severe body groove. Starts to feel like sleeping on card board.
Business response:
Hello- The Tempur-Sealy Retail Operations Group is available to assist you with your concerns. Your feedback is invaluable and our Tempur-Sealy Retail Operations Team is on standby to assist with any concerns you may have. Please contact their team directly at (866) 660-7800 for further assistance. Your continued support as a loyal Costco Member is sincerely appreciated
Mattress is great. Delivery was a disaster. They refused to take our old mattress away. They even refused to take it off the bed for us. My wife and I had to take it out of the house and drag it to the curb (where it is now still sitting) by ourself. Customer service said that if the crew doesn't like the look of the old mattress they don't have to touch it. She said it is in the Term and Conditions. I clicked on the Terms and Conditions and it doesn't say anything about the haul away being at their discretion. I have attach... read more
Business response:
Thank you for your review. Used mattress that are contaminated and pose a risk to personnel, new products, or equipment are not eligible for haulaway.
Started out super firm, after a few weeks it’s very soft and lumpy.
Business response:
Thank you for providing a review of the Sealy Posturepedic Pro Lincoln Heights 14"" Firm or Plush Mattress. We apologize for the negative experience that you have had with this product and would love the opportunity to assist further. Our supplier can be reached at (866) 660-7800 for further assistance. Thank you for being a valued Costco member!
This is a bad mattress. After less than two months it developed a divot where I sleep. I have purchased $300 mattresses that held up for at least a year. This is very poorly made. I cannot believe Costco would carry this poor of a quality product.
Business response:
Thank you for your review. Please feel free to reach out to the Tempur-Sealy team for further assistance, as they would appreciate the opportunity to rectify the situation. They may be reached at (866) 660-7800. We have passed your comments over to them. Thank you for being a valued Costco member!
The mattress is sagging significantly within few weeks, very disappointing.
Business response:
We appreciate your continued Costco Membership and thank you for your recent purchase of the Sealy Posturepedic Pro Lincoln Heights Mattress. Please feel free to reach out to the Tempur-Sealy team for further assistance, as they would appreciate the opportunity to rectify the situation. They may be reached at (866) 660-7800. We apologize for your recent experience and hope to have the opportunity to serve you better in the future.
I’m a side and back sleeper, I was looking for a medium mattress. Reviews suggested that this medium plush mattress was on the firm side. I found that was not the case. This was definitely a plush mattress that offered no support for my lower back and hips. My husband woke up every day with his shoulder hurting as well. I also found it to be too bouncy, waking me up every time my husband would move. We returned it after 3weeks.
Business response:
Thank you for providing feedback on your recent purchase at Costco. Your feedback is invaluable and our Tempur-Sealy Retail Operations Team is on standby to assist with any concerns you may have. Please contact their team directly at (866) 660-7800 for further assistance. Thank you again for your continued support and Costco Membership.
Extremely poor quality
slept on it 1 night and seems as firm as the 1 we replaced. No warranty papers or product papers were left with the delivery.
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