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222 Carleton Road, Lakeview, OH, 43331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It wasn't firm enough for us. We sank into it
Only had mattress a month and it has turned lumpy. Costco Will Not replace it!!
Business response:
Hello Nancy, Thank you for leaving a review. We apologize for the issues you’ve had regarding your Costco.com purchase. Checking your order we do not see any notes of customer service contact. If you still require assistance, or would like to contact Costco Customer Service, you can do so here: https://customerservice.costco.com/app/answers/detail/a_id/9
this was suppose to be FIRM! not firm at all
Business response:
Thank you for your feedback concerning our Sealy Posturepedic Pro Lincoln Heights! This is a pillowtop product, so even if a firm was purchased, it may feel a little more on the medium side due to the cushion of the top. Regardless, we appreciate your purchase and hope we are able to better support you at Costco in the future! Thank you for your continued loyalty!
In less than a month of use, the mattress is showing deformations and is becoming very uncomfortable. Terrible purchase.
Business response:
Thank you for your feedback concerning our Sealy Posturepedic Pro Lincoln Heights Mattress! This is a pillowtop product and it is likely that the pillowtop is adjusting to your sleeping position, but rest assured - this product does have a 10 year warranty! Please feel free to contact us here to learn more about the warranty that we honor on behalf of our vendor, Tempur Sealy: https://customerservice.costco.com/app/answers/detail/a_id/9
I've already told Costco how disappointed i was with the bed I can't use. We ordered a foundation, and the item was sent to the farthest part of our (west coast) country and I live on the east coast. Consequently, Costco says the foundation isn't available. They haven't notified us as to when the situation will resolve. Unfortunately, we can't use the bed for its purpose.
Too firm, as soon as I lay down on the bed my back started hurting and no matter what position I moved to it didn't get any better. I immediately moved to another room and slept on a different mattress and requested a return.
Business response:
Thank you for your review of the Sealy Posturepedic Pro Lincoln Heights Mattress! We are sorry that this mattress did not meet your sleep needs and hope you are able to find a better mattress option that more closely aligns with your needs in the future! Thanks for being a loyal Costco member!
Had matresses for 1 to 2 weeks and a ridge started to appear in the middle of the mattress. Not a good start for a long relationship.
Business response:
Thank you for sharing your experience with our Sealy Posturepedic Pro Lincoln Heights Mattress! Rest assured as this mattress will have a 10 year warranty that we honor on behalf of the manufacturer, Tempur Sealy. Please contact us here for more details: https://customerservice.costco.com/app/answers/detail/a_id/9
it sags in the middle and hurts my back and im only 140 lbs. not worth the $!
Business response:
Thank you for your review of the Sealy Posturepedic Pro Lincoln Heights mattress! We appreciate you for taking the time to share your review of this mattress. Please feel free to contact us here with any additional inquiries: https://customerservice.costco.com/app/answers/detail/a_id/9
Initially I was very happy with this mattress and the delivery. We got the plush California king. It was really supportive and comfortable...for about a month and a half. Now it is sagging, leaving body impressions, and it has a huge bump in the middle between us ! We are average sized people, so it isn't a weight issue. I am so disappointed! Luckily Costco has a fantastic return policy and I already scheduled a return /pickup and purchased a different brand to replace it. Hopefully the new one will hold its shape! I don't t... read more
Business response:
Thank you for your feedback concerning our Sealy Posturepedic Pro Lincoln Heights 14" Mattress. We are sorry that this mattress did not live up to your expectations, but we are glad that you were able to try to find a better option to meet your sleep needs. As always, thank you for your continued loyalty to Costco!
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