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222 Carleton Road, Lakeview, OH, 43331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mattress, I use only 15 days, it sinks where I lie down. I am not happy to spend $880 for this mattress. I can’t return since too heavy and no one, no car to help me to return. Don’t trust Seally and Costco. Mine is Queen-Firm.
Awful, awfully made bed. Feels like one of the worst beds I’ve ever slept on in my life. How does anyone actually like this bed? Blows my mind. I could never imagine sleeping on a bed like this anywhere. If I was at a hotel and they had this bed I would pay to stay at a different hotel, it’s that bad. Slept on it for maybe a week or so, tried rotating it, putting a topper on, still awful. The lack of quality is truly amazing to be honest.
Business response:
Hello Trevor B, We apologize for the recent inconvenience and are here to support you with the Sealy Posturepedic Pro Lincoln Heights Mattress. If you would like further assistance in this matter, please contact our support team directly at: https://customerservice.costco.com/app/answers/detail/a_id/9. We appreciate your continued support as a Costco Member and hope to serve you better in the future.
We replaced a 25 yr old queen firm mattress, only because we wanted a King. Within three nights we were back sleeping on the old queen. This mattress has so many low spots and holes, it literally fells like an old remanufactured mattress. It only took two nights on this thing and my back and hips were screaming at me. We took the sheets off and you can literally see the waves and valleys. I can’t believe this thing made it past inspection, which makes me wonder if all Sealy’s are this bad?
Business response:
Hello Okiegirl, Thank you for leaving your product review. We apologize that this product did not meet the expectations you have come to expect from Costco. We value all product reviews and take them into consideration to improve the experience for our members.
Barley lasted 3 months. I am 5 ft 3in woman at a whopping 130 pounds and I Have created a giant sink hole because I don't move when I sleep (back sleeper). Def going to return this mattress. We bought a mattress topper and it still doesn't help. I sleep in the right side in the pictures (near window)
Business response:
Hello Greentini, Thank you for leaving your product review. We apologize that this product did not meet the expectations you have come to expect from Costco. We value all product reviews and take them into consideration to improve the experience for our members.
I ordered for this mattress, Costco delivered a fake mattress and calling them to have the order switched is becoming a problem. The feeling I am getting is “I don’t care” From there is no date in the computer for follow up, I wish I had just gone ahead to buy from another vendor.
Business response:
Hello Drew, Thank you for leaving a review. We apologize for the issues you’ve had regarding your Costco.com purchase. If you still require assistance, or would like to contact Costco Customer Service, you can do so here: https://customerservice.costco.com/app/answers/detail/a_id/9
The delivery team was nice, but my second mattress arrived with dirt marks and visible fiber, confirmed by the delivery person. Its poor quality is evident, and I'm returning it. The product was shipped damaged without proper inspection!
Horrible, started out firm and comfortable, but then was horribly sagging in less than 6 months, and we are not heavy people. I'm 170lbs and the wife is 130lbs... We also rotated the mattress monthly.
Business response:
Hello Jon M, We appreciate your continued Costco Membership and thank you for your recent purchase of the Sealy Posturepedic Pro Lincoln Heights Mattress. If you should need our assistance, please do not hesitate to reach out to our support team directly at: https://customerservice.costco.com/app/answers/detail/a_id/9. We have passed your comments over to our vendor, Tempur-Sealy and hope to better support you in the future.
Firmness of the mattress is not up to mark, top cushion gives more of a soft mattress
Business response:
Hello, Thank you for your feedback! We appreciate you for taking the time to share your experience with the Sealy Posturepedic Pro Lincoln Heights Mattress. This is a pillowtop product, so the Firm model will actually be more of a medium feel. We have passed your comments a long to our vendor, Tempur Sealy, and we hope to better support you in the future! Thank you for being a valued Costco member.
It’s been several weeks but there is still a chemical odor permeating through my mattress cover, sheets, and pillow cases, and gives me a headache. I had let the mattress sit uncovered for a week before using it but it did not help.
Business response:
Thank you for your review of the Sealy Posturepedic Pro Lincoln Heights Mattress! Some of the manufacturing material in this product can have a slight odor after it is manufactured. This smell is normal and harmless, and it usually disappears before the product reaches you. If you notice this odor, know that it will dissipate in a week or two. Sometimes, it’s helpful to “air out" your mattress for a couple of days, leaving the sheets off when you’re not sleeping on it. Thank you for being a loyal Costco member and we hope to... read more
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Lush Landscaping is closed now. It will open at 8:00 a.m.