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Lyons Roofing
- Contractors
- Phoenix, AZ
About this business
Location details
878 W Illini St, Phoenix, AZ, 85041, United States
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The initial contact went well. The estimate came in just higher than expected and the person coming out was prompt. However, it went downhill from there. The biggest factor was that the people that did come out NEVER called to tell me they were coming out, despite my requests. Even after the job had to be rescheduled due to weather. When I did call to inquired about when the crew would be there, I got a terse, "I'm calling now" and was promptly hung up on before I could relate some issues that would be a factor. After the jo... read more
Business response:
No excuses. This is unaccaptable. Would you mind contacting me directly so I can gather more details so as to take appropriate action. Ann Pepper Director of Business Development apepper@lyonsroofing.com
They never returned my call. I called them for an estimate on a new roof.
Business response:
I am so sorry. I see no record of your call. I would like to personally handle your call- perhaps a second chance. Ann Pepper Director of Business Development apepper@lyonsroofing.com
"If you want peace of mind, find another roofer." This roofer is heavy handed and does not respect clients or customers. Expect pre-lien notices before your opportunity to make final payment. Replacement of 25 sq ft peaked roof and spray foaming of 3 flat roofs.
Business response:
My sincere apologies that your project did not unfold as anticipated. I can see in our notes that there were some issues that arose as a consequence of rain that occured during production. I do understand that we took efforts to remediate entirely. I am suspecting that there is more to the story that perhaps our notes are not revealing- and your review also did not reveal. Would you mind contacting me directly so that I can take measures to correct these issues going forward. Ann Pepper Director of Business Development apepp... read more
I called today for an estimate (3-25-13) and the girl who answered told be the earliest an estimator could be out to my house was week of 4-15-13. She actually kinda chuckled when I sighed after hearing the middle of April would be their earliest available time. Obviously Lyons Roofing won't be filing for bankruptcy in the near future. I can tell you from my personal experience of running a business, if I told a potential customer it'd be 3 weeks before I could even take a look at their problem, I wouldn't be in business for... read more
Business response:
I am so sorry that we were not able to accomodate your request with shorter timelines. This has been an unusually wet winter on the heels of a dry year- so many homeowners have become aware of their own leaking roofs. In an effort to help paint the picture-we shop our same in class competition for their wait times- and we are all running the same wait. I would be concerned about a roofer that is not busy given the recent weather we have had. I would love to still get you on the schedule- I promise we are worth the wait. Ann ... read more
Hard to rate this company. We had a leak and called for estimate. We saw such great reviews on Angies List so we used this company. The first employee was great, explaining everything we needed and why. We were advised that paperwork would be submitted and we would be called within a couple days. Never heard from them so we had to call two times to get everything started. Could have been teh secretary not submitting what she needed, so we kept with the company. The workers were supposed to come the next day, but it rained (n... read more
Everything went well with Lyons Roofing, up until about four months ago, when they sent us collection letters, saying that we never paid them. I paid in cash, on the spot, after the work was done. I had a receipt from the individual who did the work. It seems that they were more interested in blaming us for not paying them then they were into looking whether their people were actually doing their jobs. I don't know what the status of that is. I sent the receipts, showing that it was paid. I've not heard back from them since,... read more
N work was done. I called for a quote and was told thesomeone would call to make an appointment. I'm now on the fourth business day and no one has called. Not the customer service I expect from a provider.
Business response:
My sincere apologies. As a roofing company we have a love/hate relationship with the rain. When it rains- that sudden influx of business does come with its own set of challenges. I can see in our records that Kristine did finally leave a message for you to try and get you scheduled. I hope we can still earn your confidence. Feel free to contact me directly- I will personally take ownership of your customer experience. Ann Pepper Director of Business Development apepper@lyonsroofing.com
They never called us ack after we left a voice message on Saturday 1/26/13. We subsequently found an alternative roofer. They never called us back after we left a voice message on Saturday 1/26/13. We subsequesntly found an alternative roofer.
Business response:
We all know how difficult it is to press the rewind button on first impressions. That Saturday, I myself was the "on call" person triaging calls to our field service technicians and scheduling staff. I am baffled how I missed your call. I still find myself checking each text I received from the answering service- looking for the call I failed to make. My sincere apologies. If there is anything I can do to earn that "second impression", I would welcome the opportunity. Ann Pepper Director of Business Development apepper@lyons... read more
I called in the morning twice to set up an appointment and received no call back No call back
Business response:
I am so sorry. Would you mind reaching out to me and letting me know in what way you made contact both times. Answering service over the rainy weekend? Voicemail during business hours? Did someone take your information and not return a call? Yes, call volume is quite high given the recent rains- however you are the lifeblood or our organization and no response is unacceptable. Please help me fix this issue. Thanks. Ann Pepper Director of Business Development apepper@lyonsroofing.com
Frequently asked questions about Lyons Roofing
How is Lyons Roofing rated?
Lyons Roofing has a 4.6 star rating with 1,381 reviews.
When is Lyons Roofing open?
Lyons Roofing is open now. It is open 24/7.