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Lyons Roofing
- Contractors
- Phoenix, AZ
About this business
Location details
878 W Illini St, Phoenix, AZ, 85041, United States
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Left voice mail message, never received a return call. Never returned call
Business response:
My sincere apologies. I assure you this is not our standard of practice. In fact more often than not our customers tell us we are the only one that returned a call. If we can still be of service- please call me directly. Ann Pepper apepper@lyonsroofing.com
Because of an excellent rating by Angie's List and the BBB, we contacted this company for an estimate for a re-roof of a large manufactured home. The company responded promptly with an appointment date and time and a followup email. Mr. LaNue, Lyons Roofing President, showed up early on 11/30 and made a detailed review of our requirements. He was extremely courteous and helpful. He promised to email/phone us with two estimates for different options. By 12/4 I had not heard from him so I sent a followup email. We have receive... read more
Business response:
My sincere apologies for this situation. Not that there are any good excuses for this event, but we just upgraded our computer servers and had a lot of email issues for a short time during that transition. I will investigate further to assure this does not happen again. Again, I am sorry. Ann Pepper Director of Business Development apepper@lyonsroofing.com
I'm one to rarely write a negative review. It simply isn't worth my time. After giving Lyons several attempts to correct their problem, and to no avail, here I am. I have a rental property that had roof leak. Pure and simple. Lyons arrived upon my request to diagnose and repair. They found the supposed leak, quoted me two estimates (one for an entire new roof, even though the home was only 5 years old, and one to repair the section that caused the leak). I went with the latter, as I didn't want to spend 5% of the homes purch... read more
Business response:
My sincere apologies. This sounds like it was a complex situation. I will be researching and following up with you directly. Stay tuned. Ann Pepper Directof of Business Development apepper@lyonsroofing.com
Quote was outrageously higher than other estimates for the same work. Over double the price of others. Had 6 other quotes. Like other roofers I didn't get a good feeling of honesty out of them. They did nothing... We built a new walking deck on the second floor of our house.
Business response:
I am so sorry that we weren't able to meet your needs. Walk Decks are in fact a very expensive process when done correctly. I apologize that you didn't get a sense of honesty from our Project Specialist. In the interest of improving...would you mind contacting me directly to eIaborate? I hope your project turned out perfect for you. Sincerly, Ann Pepper Director of Business Development apepper@lyonsroofing.com
did not use Did not use, quote was about 50% higher than 3 other companies
Business response:
Thank you for taking the time to provide us that feedback. Although we don't apologize for our pricing- it is a reflection of the extras that we put into the job and the scope of work that we are recommending. There are over 400 licensed roofing contractors in Arizona, many of them one man shops. We certainly can't compete on price with those contractors, it simply costs us more to operate. We strive to offer a fair price based on the work we intend to perform. Our company operations, albeit more expensive, serves the custom... read more
Did not go well at all. Called and told the girl that answered the phone that I had a house in Gilbert that needed the roof looked at.Our tenant told us that there was what looked like a water spot on the ceiling. A plumber came out to look at the AC unit and he was the one that told us that we should have a roofer look at the problem. Thus we called you. The girl told me that Catherine would be the person to contact our tenant and I was told that she would do it that day. She did not. My tenant told me no one called her. So... read more
Business response:
I am so sorry that you did not get the service you expected. This is not our Katherine's standard of service and more importantly it is not The Lyons Way. My sincerest apologies that we failed to connect. I will investigate this further to determine where we failed to connect and will refine the process to assure this will not happen again. If you still need some assistance, please call me directly I would love to earn your business and a second impression. Ann Pepper Director of Business Development
We have lived in our house almost 20 years and the cedar shake roof was on there at least 7 years before that. 8 years ago my son said he thought it made our house look like a haunted house and it had gone downhill since then. After every strong wind there would be shingles found on the ground all around the house. The shake roof had been put right on top of the existing asphalt shingles and the roof only ever leaked around the guest bathroom vent when the wind blew just right. Over the years a poorly made porch cover had fa... read more
Business response:
My Goodness, I feel that a simple thanks would not be adequate to convey our appreciation for your thorough recap of your experience with Lyons Roofing. You painted quite the image for us. I don't know how to effectively communicate our sentiments. That being said, I guess a simple thank you will have to suffice. Best always, Ann Pepper Director of Business Development Lyons Roofing apepper@lyonsroofing.com
They didn't show and no call. I waited all day. I called them and left a message explaining the missed appointment. No call back. Not very professional. Needed roof repair work done on our back patio. Called and scheduled an appointment to get aquote.
No response to my inquiry after five days. None
Business response:
Member, My sincere apologies that we were unable to connect. That being said, I appreciate the heads up so we can evaluate how your message managed to fall through the cracks. Every customer, every opportunity is precious. Again, my apologies. Ann Pepper Director of Business Development Lyons Roofing ann@lyonsroofing.com 602-276-5515
Frequently asked questions about Lyons Roofing
How is Lyons Roofing rated?
Lyons Roofing has a 4.6 star rating with 1,381 reviews.
When is Lyons Roofing open?
Lyons Roofing is open now. It is open 24/7.