Madison Reed Hair Color Bar Walnut Creek

Anna N. 

on Yelp

a year ago

Do not come to the salon!! This is my first time visiting this salon, I gave them my inspo picture, and they said they could do it. They told me my root is dark so my color will not 100% match but will blend nicely Iike a balayage (as I quote the hairstylist and the manager). The after, you can see my black root hair and it did not blend in. I wish they had told me they couldn't do it, or I would've paid extra to get my roots lifted so my hair color would match. When I said I did not like how I could clearly see a line separ... read more

Sarah A. 

on Yelp

a year ago

I don't love this location. They have you check in on their screen and download their app, but when someone greets you, their system shows you are not checked in. This creates confusion about a queue since some people go to the screen and some people just wait for a worker. My stylist did not offer me any tips for choosing a hair color and said she was not able to access what colors I had previously. I was able to look it up in my app and emails and tell her, otherwise I'm not sure what I would've done. Lastly, it took a... read more

frankie s. 

on Yelp

a year ago

Cancelling my membership as I am sitting here under my hair color. I wish I had walked out. Each time I have visited, I felt something is missing except when Tamara did my hair. Today, it was the manager who spoke to me in a cold, impersonal tone--talking at me, not to me. It's clear that the staff could benefit from customer service training and respect the customers. This place doesn't leave you feeling good--it operates more like an assembly line, and not in a good way. I gave it a fair try over a few months because... read more

Maria C. 

on Yelp

a year ago

I tried to email colorcrew@madisonreed.com as per the business' response however, I received the response that the email either does not exist or is not accepting emails. 

Khloes M. 

on Yelp

a year ago

Over rated!!! I was on time for my appointment but waited almost 20 minutes before they got started. It was hard enough getting there with traffic even though I left 1+ hour early. I was worried that I'd be charged 1/2 of the service if I was late. So my color appointment was ok. After the shampoo and rinse, I was told I could blow dry my own hair and style it. When I was done I sat back down. My colorist went to work on another customer while I did my own blow dry. Never saw her again. The least your salon can do is finis... read more

SDFoodie e. 

on Yelp

a year ago

Terrible experience. Weird vibe at this shop starting with the colorist and blowout completely fried my hair. Either inexperience or on purpose using extremely high heat blow drying hair where steam was coming off with every pass. Even after wash and conditioner, my hair now feels like rope and natural shine had been stripped. Tons of broken fly aways. Completely egregious. Hair unraveled by the time I got to the parking lot and whatever product was put in it, left the hair feeling heavy and tacky. Can't imagine thi... read more

Jeanette F. 

on Yelp

a year ago

Everything, the worst hair appointment experience ever from bad attitude to poor morale, to unprofessionalism, to lack of knowledge/poor training, to lack of consistency! Always unprepared, never consulted the notes in my profile and resented being given information regarding individualized needs to ensure good outcome and instead argumentative and arrogant, never appreciative! As a result my roots were often under processed or processed incorrectly requiring re-do! In spite of repeated issues with coverage not once did... read more

Sarah J. 

on Yelp

a year ago

This was ridiculously overpriced. The website says $115 for color and blow dry. Great. That markup makes sense for $25 of color. Instead I was charged $180, which included an extra $50 for a blowout. That charge was never mentioned and frankly it was not a good blowout - they don't have the right tools to do a proper job. The ladies were nice but I'm so annoyed. I could've gone to a local salon in my area that's actually nice for less money and gotten proper dye with a great blowout. Why do people even go here?! 

Victoria G. 

on Yelp

a year ago

HORRIBLE EXPERIENCE HERE! if you're looking to get your hair colored and truly taken care of.... visit anywhere else. I came in to get a light brown red on my dark brown hair. I had asked my hair colorist if she felt confident that i would get the color like the picture i showed her and she said yes, i even kept asking because i wanted to make sure this color bar (not full service salon) could give me what i was looking for. The color stylist was so confident that she could get me the color, just for me to spend 3 hours her... read more