This profile has been claimed by the business owner or representative.
Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Stopped in for lunch On a drive down I-84. Decided to sit at the bar. My first impression was in the restroom where there was no lock on the stall door. Our server/bartender was very sweet but we ordered 2 beers and nachos and it took about 30 minutes for the nachos to come out. They were chips and cheese melted on top. Nothing fancy, nothing special! It should not take that long for an app to show up and the restaurant was not crowded. Things were dirty, like the happy hour info in plexiglass didn't look like it was e... read more
Business response:
Hello Lydia, We are sincerely sorry for the issues you had with your visit. We will look into what happened with the bathroom stall lock and fix that as soon as possible. Furthermore, the nachos definitely should not have taken that long and should have included scallions, tomatoes, refried beans, and black olives as well! We will make sure to take care of these issues that you brought to our attention. Best regards, Team Maggie McFly's
We came here to get some food on the run. I have two little kids and they wanted pizza. We sat down and they took our drink order and ask if we wanted food. We were still Deciding. She came back and we ordered. We were then told items they were not doing. They should have said what they were not doing before they took any order. It took awhile for us to receive our order and wasn't asked if we wanted more drinks while the waitress passed us by a few times. As we watched 6 other staff members just laugh and giggle in a corner... read more
Business response:
Hello Michael, We apologize for the items that you ordered which were out of stock and the lack of good customer service from our Team. We will make sure to address this issue with our staff. All the Best, Team Maggie McFly's
I've been to this Maggie's location a bunch of times in the past but I was extremely unhappy with my experience this time. I placed a pickup order and showed up on time. I was told "your order will be out in 5-10 minutes" several times for the next 40 minutes. I told them I couldn't wait around and the order was already late, but no attempt on their side to speed it along. I had to leave without even getting my food even though they already charged me for it.
Business response:
Hello Arber, We are very sorry for this issue with your takeout order in Southbury! It is unacceptable that you had such a long wait and were not compensated for the food you did not receive. Please email us (contact@maggiemcflys.com) with a good name and mailing address to send a Gift Card to. We hope your next experience is much better! All the Best, Team Maggie McFly's
Worst food I've ever had at this location in the past 12 years. Ahi Tuna Salad was disgusting - Seasoned with cumin and nutmeg. Fresh Roasted Turkey was dry, old and cold.
Business response:
Hello Nick, We are sorry you did not enjoy the Ahi Tuna Salad or the Fresh Roasted Turkey dinner. We will pass this along to our Kitchen Manager to make sure the salads are being made properly. All the Best, Team Maggie McFly's
My evening started with me calling Maggie McFlys for a pick up order, in which I called 3x and nobody answered the phone. So my girlfriend and I decided to dine in. The young man at the front, sat me immediately, but our server never came to the table but she clearly acknowledged our presence in her section that was very close to the kitchen behind the hosts stand (blonde hair, average height, Caucasian). The restaurant wasn't busy and there seemed to be a lot of staff just chillin around but we didn't get drinks to the tabl... read more
Business response:
Hello Brianna, We are very disappointed to hear about the poor customer service you received. Our top priority at Maggie McFly's is providing excellent customer service to all of our patrons! We will talk with our staff about this issue and make sure it does not happen again! Sincerely, Team Maggie McFly's
If only you could leave less than 0 stars. Terrible customer service. I ordered soup through door dash and the nice young kid who was delivering called to let me know the tops weren't on right and the soups spilled everywhere. It's obviously not his fault but I call Maggie's to let them know we just spent $40 on soup that we can't eat. They actually tell me it's not their fault and the manager packaged it himself. So now I'm out soup, $40 and will never go back to that trash hole again
awful. just awful. new bartender, doesnt know what shes doing & could work on social skills. went to watch Yankee game, planned on staying for duration of game but decided after eatching her pay attention to the guys that Id rather be home with take out.
Business response:
Hello Michelle, We are sorry that you did not receive great customer service on your last visit. We will be passing this review along to our Management Team in Southbury so they can address this with the staff. Sincerely, Team Maggie McFly's
Tried somewhere new for my sons birthday dinner. The food was excellent. There was no follow up by the wait staff, no bussing of the table, and really bad service even after expressing my issues directly to the waiter. We needed salt for the entree and never were able to get it. Never got water refilled even after asking several times- the waiter told us he would be right back. Not sure if they had him also waiting tables on the patio, but there was a full staff and this would make absolutely no sense.
I went there for lunch with my wife. We spent most of the time waiting for our waitress. Our table was dirty and we had to ask to have it wiped off. Empty water glasses were never filled up. My wife ordered a beer then waited for our waitress for about 20 minutes after the beer was finished before she came around to ask if we needed anything. I ordered the paella and had to return it because it was disgusting! This was easily the worst seafood paella I ever had! It was literally some chopped up peppers with some corn and whi... read more
Business response:
Hello Ryan, We apologize for the poor customer service and long waits. Furthermore, we will be looking into everything that went wrong on this visit as it is nothing like the experience Maggie McFly's aims to provide for all of our guests. We will be discussing what happened with our Team and our Kitchen Manager to address these issues and resolve them. All the best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,888 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is open now. It will close at 11:00 p.m.