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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Massey Services inherited my contract from Ambush last year. The costumer service is horrible and the pricing has doubled. Stay away
Business response:
Mr Barczak, Thank you for bringing this to our attention. To better assist you would you please private message us with the property address or account number? Thank you, we look forward to hearing back from you, Kind regards.
I’ve had a monthly lawn care package for a year now and my grass is the worst on my street. Growing season is here now and it’s going in the wrong direction. Very disappointed and will be cancelling service.
Business response:
Mr. Page, Thank you for contacting Massey Services. We regret not having met your expectations. We value yours business and our priority is your total satisfaction. your concern and feedback is being forwarded to the Regional Managers office. You will be contacted from corporate office for a resolution. Thank you, Pooya Pakzadian, Customer Care Manager
considering one of their employees backed into my car and they refuse to pay 100% of the damage they done . when both service manager and general manager told me not to go through insurance they will cover it 100% I get a call this morning from their risk management person ( who was Not Nice ) at all saying they will only pay 50% this is not acceptable!
Bad service. Do not use this company for your lawn service. I had them for one years and my grass was not any better terrible. They ripped me off and charged me for services that didn't work. No results. Do not let them near your yard. They are a large company that is overpriced and only care about the sales numbers. I will never use them for anything. All they are interested in is charging you for services that is not needed as soil condition treatment, air aeration, etc. I am a Spring Hill resident. I will not recommend th... read more
Business response:
Thank you for bringing this to our attention. So we may address your concerns and escalate to our Corporate Office, would you private message us with the property address or account number? Thank you, we look forward to hearing back from you, kind regards.
I give Massey Services a 1 star rating.
Business response:
Ms Hudson, We are so sorry to hear of the 1 star rating. Would you mind private messaging us with the property address. We would like to address and resolve this as soon as possible by escalating this to our Corporate Headquarters. Customer Satisfaction is our number one priority and we would like you to give us a chance to show you. Thank you, we look forward to your reply.
Do not use the Pensacola office. We had obtained a termite bond when we purchased our home. We renewed the bond in April of 2020. I called to get the paperwork together as we are selling our home. They have no recollection of servicing our property. We paid them $200 and they can’t find that payment either. Do y’all not keep an appointment book? Do y’all not have a bookkeeper - Where did my $200 go?
Business response:
Ms. Tori, I’m sorry you are having difficulty with the warranty paperwork. I Will be happy to have the corporate office check into this first thing tomorrow morning. Could you please send me a direct message with your contact information? I will be more than happy to get this straightened out for you. Thank you, susan morgan.
Poor customer service and quality. I have nothing nice to say about this company. They expect you to continue to pay your monthly bill even though 3-4mo go buy and your grass continues to die with what ever useless chemical they place on it. Then when you cancel their services and hear nothing for 8mo they send you to collections. Please note my husband and I are medical professionals in the community so we pay all our bills in a timely manner and very reliable honest people. It’s a shame dishonest cruel companies like this... read more
We’ve had a contract with Massey since 12/24/2019 for landscape services, pest control and termite inspection. My lawn has always been the nicest in the community and I’ve always received compliments on it. We have St. Augustine. Our last lawn service was done on 1/23/20. I was going to have sod put down in the flowerbed in front of the house inorder to make it smaller. When the owner of our landscape company arrived today to give me an estimate, he was appalled by the condition of my lawn. It’s full of weeds and menti... read more
groveland management doesn't keep their word, or appt. they don't return calls. wouldn't use them anymore. going to do my own repairs since I am waiting since 12/20. never showed again, wife lost a days wages to wait. the warranty means nothing to them. terminex bound worst 2 years of any service company
Business response:
Good evening Mr. Serfass. Thank You for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Mid West Florida Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you have a nice evening.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,259 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.