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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We didn't choose Massey Services but we rent our home and our property manager did. We have critters of some sort in our attic and honestly no one that's come to our home (2 ma will be the 5th time) is really doing anything. We told out property management company (Invitation Homes) we thought it was squirrels then we had our on inspector come out and he said rats. Massey comes with their inspector that looked dressed for work or church he goes in the attic where he didn't stay long says he saw a tail didn't say what kind ... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we would like to bring this to the attention of the Regional Manager. Would you please message us with your property address or account number so we may get this escalated? Thank you we look forward to hearing back from you, kind regards.
One of your employees is currently driving down Croton Road. when we met at the light. as I was turning into 711 I look over and the driver was texting...🤦
Business response:
Ms Badder, We take these matters very seriously. Would you mind would you mind private messaging us with the type of vehicle, cross roads, date (maybe on your camera roll) and any other information that will help us identify the driver. We will then forward this to our Corporate Headquarters. Thank you, we look forward to your reply.
Ask other local companies about Massey!!!! Lol
Business response:
How may we help you?
They really are a money hungry company. I wouldn't recommend them to anyone. They leave you hanging. I was told the sod was expensive because it was guarenteed for life. But that's only if you pay them for monthly service that you really don't need. Not at all happy with the company. I wish I had used another company. I had nothing but trouble from the very beginning but it was to late as I already paid. I truly wish I had done my research instead of just going with a well known big company. God bless all of you that us... read more
Business response:
Ms Puccio, Thank you for bringing this to our attention. We are extremely sorry to hear of the unpleasant service you have had. We completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number one priority. Your email has been escalated to the Corporate Office so see this is addressed and resolved as soon as possible. Once again, our apologies, please stay safe and enjoy your weekend.
Started service with Massey in November 2020 for landscaping. Now in March I am re-sodding my yard. We followed every water instruction and did our best to do our part. I called the 888 number several times and was told I was getting a call back and never did. I finally was able to talk to someone when i said I wanted to cancel. The first picture is what yard looks like after the most recent treatment, and the other picture is the guarantee that they give you but don’t actually adhere too. No one in the main call center or t... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. Your review has been escalated to the Regional Manager of the Northeast Florida region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
Massey Services inherited my contract from Ambush last year. The costumer service is horrible and the pricing has doubled. Stay away
Business response:
Mr Barczak, Thank you for bringing this to our attention. To better assist you would you please private message us with the property address or account number? Thank you, we look forward to hearing back from you, Kind regards.
I’ve had a monthly lawn care package for a year now and my grass is the worst on my street. Growing season is here now and it’s going in the wrong direction. Very disappointed and will be cancelling service.
Business response:
Mr. Page, Thank you for contacting Massey Services. We regret not having met your expectations. We value yours business and our priority is your total satisfaction. your concern and feedback is being forwarded to the Regional Managers office. You will be contacted from corporate office for a resolution. Thank you, Pooya Pakzadian, Customer Care Manager
considering one of their employees backed into my car and they refuse to pay 100% of the damage they done . when both service manager and general manager told me not to go through insurance they will cover it 100% I get a call this morning from their risk management person ( who was Not Nice ) at all saying they will only pay 50% this is not acceptable!
Bad service. Do not use this company for your lawn service. I had them for one years and my grass was not any better terrible. They ripped me off and charged me for services that didn't work. No results. Do not let them near your yard. They are a large company that is overpriced and only care about the sales numbers. I will never use them for anything. All they are interested in is charging you for services that is not needed as soil condition treatment, air aeration, etc. I am a Spring Hill resident. I will not recommend th... read more
Business response:
Thank you for bringing this to our attention. So we may address your concerns and escalate to our Corporate Office, would you private message us with the property address or account number? Thank you, we look forward to hearing back from you, kind regards.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.