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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Palm Beach Gardens Office Absolutely the worse! Don’t come when they say they are. Amazing the trucks are always breaking down and people are sick! Need to walk the property with them so they treat the weeds or your lawn will never get the proper attention. Shrubs were losing leaves and asked the tech to look at during a routine treatment. He did nothing. Two weeks later they look worse and called the office and was told someone would call to come out. No one called. Called the office again and scheduled for someone to come ... read more
RecommendedIf the bugs come in they wont leave out alive.
Business response:
Ms Baxter- Thank you for the positive review and feedback! Enjoy your weekend, stay safe!
So you think it's appropriate to conduct door-to-door sales on Memorial Day? You immediately lost me forever as a potential customer.
The general managers are people that they have hired off the street with no experience. NO GO! When they say a manager is coming to take a look at your issues, more than likely he will have less experience than the original tech, and will try to do the same thing as the original tech. They also try to save money by using as little chemical as possible by caulking cracks and crevices around the home. Extremely high turn over rate, due to upper management. If you don’t want service, the manager will send tech out anyway, so th... read more
Tech only sprayed a fraction of my living room. Didn't do anything in kitchen, bathroom, or bedroom except pour down their own version of Drano to potentially "kill eggs" of what the tech told me was drain flies...but I later verified is actually fruit flies. They also didn't spray or bait behind any electrical sockets or light switches as I know other pest control companies did in other apartments I lived at. I lodged a complaint, especially after my issue with fruit flies persisted, and I was told that the manager was comi... read more
They come to my home because my condo has a contract with them AND THEY DO NOTHING!!! They don't treat, give me attitude, yet every night i have swarms of termites eating my home. my door frame has been eaten and they DO NOTHING!!! WORST BUG COMPANY EVER!!
Business response:
Mr. JoRo, We sincerely apologize for any negative experience you have encountered with our services. Please kindly message us your propery address and the General Manager of your local office with be notified immediately and will contact you for a resolution. Thank you.
The one ask that we have presented over and over is get a call ahead if there is a service representative coming over. We live on a busy street and have a front doggy door. When we are notified, we lock the doggy door to not only prevent an accidental release of our pet out into the street, but to also allow any chemicals to dry. A surprise visit occurred again today. We will be cancelling our services.
Business response:
Mr Parmley, We are extremely sorry to hear of this unpleasant experience. This in no way reflects our Customer Service guidelines. Customer Satisfaction is our number one priority and we take pride in this. We are sorry that was not shown to you. We have escalated a copy of this review to our Corporate Headquarters to see this is addressed and resolved as soon as possible. Once again, our apologies. We hope you stay safe and enjoy your weekend.
Their sales rep in Hockley, Texas are super aggressive. Pounding on your door 3 times in a day. Looking through your window and waving to you (while on a business call). notice you don't get up (because you're working from home). Then open your glass door to pound even harder!!!!!! Train your people not to be assholes and take the hint buzz off!
Business response:
Ms Gaston, Thank you for bringing this to our attention. We are extremely sorry for the unpleasant experience and completely understand your frustration. We have escalated a copy of this message and review to our Corporate Headquarters to see this is addressed immediately. Once again, thank you and please accept our apologies. We hope you stay safe and have a nice weekend.
Recently Massey purchased the company that has serviced us for years in Texas. Since the purchase we have had HORRIBLE customer service! My son has anaphylaxis reaction to fire ants and I could always count on my old pest company when I called them to come out quickly, they also answered their own phones. With Massey you get an answering service, eventually get a call back and promised service the next day - but shockingly no one shows up. Then when you call customer service to complain they say they will try and have someon... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the North Texas Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,259 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.