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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Ask other local companies about Massey!!!! Lol
Business response:
How may we help you?
They really are a money hungry company. I wouldn't recommend them to anyone. They leave you hanging. I was told the sod was expensive because it was guarenteed for life. But that's only if you pay them for monthly service that you really don't need. Not at all happy with the company. I wish I had used another company. I had nothing but trouble from the very beginning but it was to late as I already paid. I truly wish I had done my research instead of just going with a well known big company. God bless all of you that us... read more
Business response:
Ms Puccio, Thank you for bringing this to our attention. We are extremely sorry to hear of the unpleasant service you have had. We completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number one priority. Your email has been escalated to the Corporate Office so see this is addressed and resolved as soon as possible. Once again, our apologies, please stay safe and enjoy your weekend.
Started service with Massey in November 2020 for landscaping. Now in March I am re-sodding my yard. We followed every water instruction and did our best to do our part. I called the 888 number several times and was told I was getting a call back and never did. I finally was able to talk to someone when i said I wanted to cancel. The first picture is what yard looks like after the most recent treatment, and the other picture is the guarantee that they give you but don’t actually adhere too. No one in the main call center or t... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. Your review has been escalated to the Regional Manager of the Northeast Florida region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
Massey Services inherited my contract from Ambush last year. The costumer service is horrible and the pricing has doubled. Stay away
Business response:
Mr Barczak, Thank you for bringing this to our attention. To better assist you would you please private message us with the property address or account number? Thank you, we look forward to hearing back from you, Kind regards.
I’ve had a monthly lawn care package for a year now and my grass is the worst on my street. Growing season is here now and it’s going in the wrong direction. Very disappointed and will be cancelling service.
Business response:
Mr. Page, Thank you for contacting Massey Services. We regret not having met your expectations. We value yours business and our priority is your total satisfaction. your concern and feedback is being forwarded to the Regional Managers office. You will be contacted from corporate office for a resolution. Thank you, Pooya Pakzadian, Customer Care Manager
considering one of their employees backed into my car and they refuse to pay 100% of the damage they done . when both service manager and general manager told me not to go through insurance they will cover it 100% I get a call this morning from their risk management person ( who was Not Nice ) at all saying they will only pay 50% this is not acceptable!
Bad service. Do not use this company for your lawn service. I had them for one years and my grass was not any better terrible. They ripped me off and charged me for services that didn't work. No results. Do not let them near your yard. They are a large company that is overpriced and only care about the sales numbers. I will never use them for anything. All they are interested in is charging you for services that is not needed as soil condition treatment, air aeration, etc. I am a Spring Hill resident. I will not recommend th... read more
Business response:
Thank you for bringing this to our attention. So we may address your concerns and escalate to our Corporate Office, would you private message us with the property address or account number? Thank you, we look forward to hearing back from you, kind regards.
I give Massey Services a 1 star rating.
Business response:
Ms Hudson, We are so sorry to hear of the 1 star rating. Would you mind private messaging us with the property address. We would like to address and resolve this as soon as possible by escalating this to our Corporate Headquarters. Customer Satisfaction is our number one priority and we would like you to give us a chance to show you. Thank you, we look forward to your reply.
Do not use the Pensacola office. We had obtained a termite bond when we purchased our home. We renewed the bond in April of 2020. I called to get the paperwork together as we are selling our home. They have no recollection of servicing our property. We paid them $200 and they can’t find that payment either. Do y’all not keep an appointment book? Do y’all not have a bookkeeper - Where did my $200 go?
Business response:
Ms. Tori, I’m sorry you are having difficulty with the warranty paperwork. I Will be happy to have the corporate office check into this first thing tomorrow morning. Could you please send me a direct message with your contact information? I will be more than happy to get this straightened out for you. Thank you, susan morgan.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 26,032 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.