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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The one ask that we have presented over and over is get a call ahead if there is a service representative coming over. We live on a busy street and have a front doggy door. When we are notified, we lock the doggy door to not only prevent an accidental release of our pet out into the street, but to also allow any chemicals to dry. A surprise visit occurred again today. We will be cancelling our services.
Business response:
Mr Parmley, We are extremely sorry to hear of this unpleasant experience. This in no way reflects our Customer Service guidelines. Customer Satisfaction is our number one priority and we take pride in this. We are sorry that was not shown to you. We have escalated a copy of this review to our Corporate Headquarters to see this is addressed and resolved as soon as possible. Once again, our apologies. We hope you stay safe and enjoy your weekend.
Their sales rep in Hockley, Texas are super aggressive. Pounding on your door 3 times in a day. Looking through your window and waving to you (while on a business call). notice you don't get up (because you're working from home). Then open your glass door to pound even harder!!!!!! Train your people not to be assholes and take the hint buzz off!
Business response:
Ms Gaston, Thank you for bringing this to our attention. We are extremely sorry for the unpleasant experience and completely understand your frustration. We have escalated a copy of this message and review to our Corporate Headquarters to see this is addressed immediately. Once again, thank you and please accept our apologies. We hope you stay safe and have a nice weekend.
Recently Massey purchased the company that has serviced us for years in Texas. Since the purchase we have had HORRIBLE customer service! My son has anaphylaxis reaction to fire ants and I could always count on my old pest company when I called them to come out quickly, they also answered their own phones. With Massey you get an answering service, eventually get a call back and promised service the next day - but shockingly no one shows up. Then when you call customer service to complain they say they will try and have someon... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the North Texas Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
At the beginning it was all good. The first young man took his time and did a fantastic job. My last lawn maintenance day he started with the lawn spreader and was done in 4 minutes. His vehicle was here longer. I called the office with my concern and what I had witnessed and I was told they go by vehicle GPS and he was at my place for 14 minutes. I’ve canceled the rest of my service since the job being done is not what I was told. Never heard anything back from my concerns.
Business response:
Mr Cid, We sincerely apologize for the unpleasant experience you have had. We completely understand your frustration and have escalated a copy of this review to our Corporate Office. Customer Satisfaction is our number one priority. Someone will be contacting you shortly with a resolution. Once again, our sincerest apologies. Please stay safe and have a nice weekend.
Resolve Pest Control was great before Massey bought them. Once they took over, the techs never called or text or emailed to let me know they were coming. They would be at my home 5 minutes and then leave. When I called to cancel service, the lady said I was still going to be charged the quarterly $85 because I was already due for that quarter or some bs. Then a tech never even showed up to do a final service. So yeah, do not sign up for any service from Massey. Unprofessional and no integrity.
Business response:
Mr Hodges, We sincerely apologize for the unpleasant experience. We have forwarded a copy of this review to our Corporate Office to see they are aware, they have come to realize the phone number on the account is incorrect. Which explains why you have not received a call. We can see in the notes a manager went by your home and sent 2 emails. We have not heard back. Would you kindly private message us with your correct phone number and best time and date to contact you. We truly would like to address and resolve as quickly as... read more
Horrible service. Check out my lawn after years of Massey. Go elsewhere.
Business response:
Mr Coh, Thank you for bringing this to our attention. We apologize and have escalated this to our Corporate Headquarters. Customer Satisfaction is our number one priority. Someone will contact you shortly to address this issue and resolve. Once again, our apologies. Please stay safe and have a nice afternoon.
One of their drivers almost missed his turn so he decided to cut us off and nearly hit the front of our vehicle. His idea of professionalism was stopping at the red light and taking a photo of our license plate and yelling that we would hear from someone. All we did was honk at him for nearly hitting us. Their corporate number doesn't help either. Called to let them know what happened and all she could manage to understand from my complaint was that I wanted a quote. Will never do business with such an unprofessional company... read more
We didn't choose Massey Services but we rent our home and our property manager did. We have critters of some sort in our attic and honestly no one that's come to our home (2 ma will be the 5th time) is really doing anything. We told out property management company (Invitation Homes) we thought it was squirrels then we had our on inspector come out and he said rats. Massey comes with their inspector that looked dressed for work or church he goes in the attic where he didn't stay long says he saw a tail didn't say what kind ... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we would like to bring this to the attention of the Regional Manager. Would you please message us with your property address or account number so we may get this escalated? Thank you we look forward to hearing back from you, kind regards.
One of your employees is currently driving down Croton Road. when we met at the light. as I was turning into 711 I look over and the driver was texting...🤦
Business response:
Ms Badder, We take these matters very seriously. Would you mind would you mind private messaging us with the type of vehicle, cross roads, date (maybe on your camera roll) and any other information that will help us identify the driver. We will then forward this to our Corporate Headquarters. Thank you, we look forward to your reply.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 26,032 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.