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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Hi my name is lucy I contracted Massey last august 2020 for service my lawn for one year and i was expecting great results and as of today almost a year later my lawn looks sheet!!!!! Always burn i spent too much on water and nothing call them more than a dozen times in the last 10 months and customer service and the area manager really bad getting back to me! After i sign the contract a lot of people told me really bad reviews from them but to late!NO RESULTS AT ALL AND NOE THEY JUST RETURNING 95.00 dollars instead of 200.0... read more
Business response:
Ms Medina, We sincerely apologize for the unpleasant experience you have had since starting service. We appreciate you bringing this to our attention. We have escalated this to our Corporate Headquarters to see this is addressed and resolved as soon as possible! We take pride in Customer Satisfaction being our number one priority, someone will contact you with a resolution. Once again, our apologies.
Scheduled an appointment. No call. No show. I will give my business elsewhere.
****BEWARE**** THIEVES******First they solicited us. We let them come in, and even signed up with them. They set stuff around our house to see what issues our new construction house might have. They said they would return in 30 days to check on the stuff they laid out. Have not heard from them. They basically took our money for a whole year, or should I say stole. And I just got off the phone with their CSR who said they were at our place last May 24th. Great another lie. They have not been to our house since April when I pa... read more
Business response:
Good evening Mr. Frood, I apologize that this has been your experience with our services. Would you please private message us with your contact information so that I can have a regional manager reach out to you as soon as possible tomorrow morning? Thank you, Susan Morgan
Representative was rude! I was home waiting for service treatment. Claimed he knocked on door. Left card in front of door. Had issues with the same person before. Did not come to location with correct supplies to treat for problem as stated prior to arrival. Very dissatisfied with the service and ( finally ) the supplies used. Very rude when I asked about certain treatment and very evasive about products!
Business response:
Ms Asbill, We sincerely apologize for the unpleasant experience. We would a like to escalate this to our Corporate Headquarters. Would you mind providing us with the property address to see we are able to address and resolve this immediately. Customer Satisfaction is our number one priority and we would like the opportunity to show that to you. Please private message us so we are able to have this addressed. Thank you, we look forward to assisting.
We’ve had Massey services for about 5 months now and haven’t been thrilled. Had to call them back atleast 4x now because whatever solution they use is not working for the tiny ants that keep getting in our bathroom. Then when you do call them, they give you a time window. So you sit home waiting for the person to show, only for them not to. You call to verify anyone’s coming and it’s always “Oh he’s running behind. He should be there within the hour!” Why bother giving a time frame if no one shows within that time??? This ha... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest Florida Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
BUYER BEWARE!!! It’s June 10th as I write this. I’m a brand new customer. My experience has been pretty bad so far. First, the sales guy told me that Massey sprays inside the walls to kill bugs as part of the quarterly service. That’s not true. Next, I had my first service setup for a Saturday morning but the guy showed up Friday instead. I was home so it was fine but that was not cool. He told me this was my initial first quarterly service and that there would be a follow-up towards the end of the month. Massey billed... read more
Business response:
Mr Aronson- Thank you for bringing this to our attention, Thank you for bringing this to our attention. We are sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. Your review has been escalated to the Regional Manager of the South Carolina region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
Whoever the door-to-door salesman that has been in our neighborhood today (06/09/2021) is very rude and highly UNprofessional. There is a "NO SOLICITATION" sign at the entrance, yet he has been very aggressive and harassing to myself and my neighbors! He's followed people (including myself) into their yards and when asked to stop/leave he states that he has "a 4th Amendment right" to do what he is doing. First of all, sir (whoever you are), the 4th Amendment protects against unreasonable searches and seizures! Secondly, if h... read more
Business response:
Good morning Ms Wright- Thank you for bringing this to our attention. We are extremely sorry for the unpleasant experience and completely understand your frustration. We have escalated a copy of this review to our Corporate Headquarters to see this is addressed immediately. Once again, thank you and please accept our apologies. We hope you stay safe and have a nice weekend.
Whoever the door-to-door salesman that has been in our neighborhood today (06/09/2021) is very rude and highly UNprofessional. There is a "NO SOLICITATION" sign at the entrance, yet he has been very aggressive and harassing to myself and my neighbors! He's followed people (including myself) into their yards and when asked to stop/leave he states that he has "a 4th Amendment right" to do what he is doing. First of all, sir (whoever you are), the 4th Amendment protects against unreasonable searches and seizures! Secondly, if h... read more
I would not give business to a company with the unprofessional sales practices. The salesperson has been harassing the people of our neighborhood all day. Multiple residents have shared accounts of refusal to accept no or please leave as an acceptable answer. Personally I was trying to leave and he came up my driveway. I immediately told him I wasn't interested and I know he has been pushy with others in the area. Instead of just saying sorry about that and leaving he began telling me that the courts always side with door to... read more
Business response:
Ms Cue-Thank you for bringing this to our attention. We are extremely sorry for the unpleasant experience and completely understand your frustration. We have escalated a copy of this review to our Corporate Headquarters to see this is addressed immediately. Once again, thank you and please accept our apologies. We hope you stay safe and have a nice weekend.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,260 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.