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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I give Massey Services a 1 star rating.
Business response:
Ms Hudson, We are so sorry to hear of the 1 star rating. Would you mind private messaging us with the property address. We would like to address and resolve this as soon as possible by escalating this to our Corporate Headquarters. Customer Satisfaction is our number one priority and we would like you to give us a chance to show you. Thank you, we look forward to your reply.
Do not use the Pensacola office. We had obtained a termite bond when we purchased our home. We renewed the bond in April of 2020. I called to get the paperwork together as we are selling our home. They have no recollection of servicing our property. We paid them $200 and they can’t find that payment either. Do y’all not keep an appointment book? Do y’all not have a bookkeeper - Where did my $200 go?
Business response:
Ms. Tori, I’m sorry you are having difficulty with the warranty paperwork. I Will be happy to have the corporate office check into this first thing tomorrow morning. Could you please send me a direct message with your contact information? I will be more than happy to get this straightened out for you. Thank you, susan morgan.
Poor customer service and quality. I have nothing nice to say about this company. They expect you to continue to pay your monthly bill even though 3-4mo go buy and your grass continues to die with what ever useless chemical they place on it. Then when you cancel their services and hear nothing for 8mo they send you to collections. Please note my husband and I are medical professionals in the community so we pay all our bills in a timely manner and very reliable honest people. It’s a shame dishonest cruel companies like this... read more
We’ve had a contract with Massey since 12/24/2019 for landscape services, pest control and termite inspection. My lawn has always been the nicest in the community and I’ve always received compliments on it. We have St. Augustine. Our last lawn service was done on 1/23/20. I was going to have sod put down in the flowerbed in front of the house inorder to make it smaller. When the owner of our landscape company arrived today to give me an estimate, he was appalled by the condition of my lawn. It’s full of weeds and menti... read more
groveland management doesn't keep their word, or appt. they don't return calls. wouldn't use them anymore. going to do my own repairs since I am waiting since 12/20. never showed again, wife lost a days wages to wait. the warranty means nothing to them. terminex bound worst 2 years of any service company
Business response:
Good evening Mr. Serfass. Thank You for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Mid West Florida Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you have a nice evening.
Had Massey for a few years. Started off with a new sod of front lawn grass. Was good at first but now it looks just terrible. I’m embarrassed by it. My yard is very small (zero lot line) they didn’t even offer to fix it. I have pictures if you message me I will send them to you. Definitely DO NOT recommend them.
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We would like to escalate this to the Corporate office, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind private messaging us with your property address so we may resolve this as quickly as possible. Once again, our apologies. Thank you, we look forward to he... read more
Requested to have lawn looked at twice. Seeing more weeds than ever and just can’t seem to get a call back or a visit. I spoke to last tech that came and called 800 #. I can’t locate an email to reach anyone that way but I’m out of ideas to get help!
Business response:
Ms Alford, we are truly sorry for the lack of communication from your local service center. We would like to escalate this to our Corporate Headquarters, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind providing us with your property address so we may resolve this as quickly as possible. Once again, our apologies. Thank you, we look forward to hearing back .
Referred them to a friend for pest control because they had provided good service for my home. This home had a much larger problem and they had to do an extensive treatment. After the service was complete they had ruined eleven of the Lanai screens and broke 17+ tile on the roof, even causing a leak. The damages totaled $5000.00 and Massey was paid $5600 dollars for the job. They stated that it said in a contract that any damages were the owners responsibility but this is beyond normal damage when it comes to $5000 and they... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service your friend Mr Burke has had. You have our sincerest apologies and we completely understand your and his frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the Northeast Florida region. Someone will be contacting Mr Burke as soon as possible. Once again, we apologize and hope to have this res... read more
Honor their contract. I was so impressed with my initial inspection and the list of services included. However, almost none of those are ever done and the technicians are highly annoyed when I ask them to do the services listed. All they are interested in is spraying and putting granules out outside. The checklist Massey provides is extensive and quite impressive however, it’s not upheld. I have been very patient but am throughly disappointed. They offer 100% guarantee but it’s simply false advertisement. I would NOT recomme... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Northeast Florida Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, stay safe and have a nice afternoon. Thank you, Massey Services Customer Care wecare@masseyservices.com
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.