This profile has been claimed by the business owner or representative.
Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Had Massey for a few years. Started off with a new sod of front lawn grass. Was good at first but now it looks just terrible. I’m embarrassed by it. My yard is very small (zero lot line) they didn’t even offer to fix it. I have pictures if you message me I will send them to you. Definitely DO NOT recommend them.
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We would like to escalate this to the Corporate office, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind private messaging us with your property address so we may resolve this as quickly as possible. Once again, our apologies. Thank you, we look forward to he... read more
Requested to have lawn looked at twice. Seeing more weeds than ever and just can’t seem to get a call back or a visit. I spoke to last tech that came and called 800 #. I can’t locate an email to reach anyone that way but I’m out of ideas to get help!
Business response:
Ms Alford, we are truly sorry for the lack of communication from your local service center. We would like to escalate this to our Corporate Headquarters, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind providing us with your property address so we may resolve this as quickly as possible. Once again, our apologies. Thank you, we look forward to hearing back .
Referred them to a friend for pest control because they had provided good service for my home. This home had a much larger problem and they had to do an extensive treatment. After the service was complete they had ruined eleven of the Lanai screens and broke 17+ tile on the roof, even causing a leak. The damages totaled $5000.00 and Massey was paid $5600 dollars for the job. They stated that it said in a contract that any damages were the owners responsibility but this is beyond normal damage when it comes to $5000 and they... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service your friend Mr Burke has had. You have our sincerest apologies and we completely understand your and his frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the Northeast Florida region. Someone will be contacting Mr Burke as soon as possible. Once again, we apologize and hope to have this res... read more
Honor their contract. I was so impressed with my initial inspection and the list of services included. However, almost none of those are ever done and the technicians are highly annoyed when I ask them to do the services listed. All they are interested in is spraying and putting granules out outside. The checklist Massey provides is extensive and quite impressive however, it’s not upheld. I have been very patient but am throughly disappointed. They offer 100% guarantee but it’s simply false advertisement. I would NOT recomme... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Northeast Florida Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, stay safe and have a nice afternoon. Thank you, Massey Services Customer Care wecare@masseyservices.com
They call to make a scheduled service appointment & the technician never shows up. This is the third time this has happened. I think it's time to find a new pest control service. Massey sucks
Business response:
Good evening Mr. Thomas, We apologize for the missed appointment and any inconvenience it may have caused. We appreciate you bringing it to our attention so it can be addressed. Your comments have been forwarded to corporate management and someone will follow up with you tomorrow. Again, our sincerest apologies. Have a good evening. Massey Services Customer Care
I had Massey for 4 years and had no major issues. However, I sold my home and called them to let them know I didn't want to continue with their services because I no longer would be at the house. Unfortunately, they "can't find a record of my call to cancel" and continued to charge me for my services at a house I no longer own. They are now threatening to take me to a collection agency to pay for a service I cancelled. These people are scammers and have horrendous customer service. Avoid at all costs! (Especially Kendra)
Business response:
It is our pleasure.
Massey bought out the company we were using right before the pandemic hit and their service has been lacking, for lack of a better word. They have charged me full price for their quarterly service but yet to do a full service on my home since March. The last two regular service days they came, 1 was a day before a major hurricane was supposed to hit us (I highly doubt anything treated outside would have survived the storm) and the second they came a day after it had pored and the technician told my dad who was staying with u... read more
Business response:
Ms Lawton, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. Customer service is our number one priority and we apologize that was not shown to you.. Your email has been escalated to our Corporate Headquarters. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Please stay safe and have a nice afternoon.
these frauds been coming to "spray" for pests and at my one bedroom and they never got rid of the roaches. in my new 2 bedroom they "sprayed" 3 times in 4 months and i cought and killed a small mouse at 2am so I'm pretty sure their pest techs are coming into my house and spraying water or nothing at all to take money from places ineed of real pest control. please, if your ineed of actual pest control find a legit and effective company to spend your money on for real effective pest service. what are your employee's even doing... read more
Business response:
Good morning Mr McTowelee, Thank you for bringing this to our attention. We are extremely sorry to hear about the unsatisfactory service you have had, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer satisfaction is our number one priority. So we may get this escalated to Corporate Headquarters, would you please private message us your property address or account number? Thank you we look forward to hearing back from you. Massey Services Customer C... read more
Called to update my contact information and scheduled an initial call out. Had to go see a doctor the day of the appointment and called and rescheduled for two days later. Person showed up anyway and freaked my mother in law out, called my wife’s ex since the information they had wasn’t updated. If they can’t handle simple tasks why would I trust them with anything else. Canceled and will look for somebody that can handle the simple things.
Business response:
Thank you for providing the information. We have located your account and reviewed the details of what transpired. We know and understand where and how we failed to execute in the manner that would have ensured we handled each of your requests appropriately. We will use this as a teaching opportunity to prevent it from occurring again. I sincerely apologize for the frustration and inconvenience this has caused you and your mother in law. I have forwarded everything to the Regional Manager and he will be contacting you to dis... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,259 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.