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MFC-J497DW
About this business
Poor software, really Pro; Easy ink replacement, double sided printing Con; Difficult to use software, awkward user features, slow printing I used to have an Epson, there was an icon on the desktop for single click scanning. this software is awkward, nearly nonfunctional and requires many clicks. I can do it, but that makes it hard for the rest of the family and the infrequent users.
Nix to generic compatible ink cartridges Made the fatal mistake of allowing Brother to install a firmware update on the printer, with the result that my 3rd party printer ink cartridges are no longer recognized. Stuck with a printer that won't printer, and $50 of now useless ink cartridges. Tossed them all in the trash. My 5th and final Brother printer.
Business response:
Brother strongly recommends that customers use only Brother Genuine cartridges for optimal results. Using non-Brother supplies on your Brother MFC-J497DW may affect the hardware performance, print quality and machine reliability. The Brother limited warranty may not apply to problems caused by the use of third-party supplies.
Not the best It was slow and not very user friendly. Even some times paper was jamming.
Business response:
We are sorry to hear that your experience with your Brother MFC-J497DW has not been favorable so far and we'd like to help. If you continue to experience issues, please contact Brother Customer Service directly athttps://www.brother-usa.com/support/mfcl3770cdw.
Poor quality It has noice when you run it. I don’t like it very much.
beware of generic carts Works OK but won't accept generic compatible ink carts. I've tried 4 different brands of generics and none fit, I refuse to pay for OEM. I now have a door stop.
Business response:
Hi, Brother strongly recommends that customers use only Brother Genuine cartridges for optimal results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty may not apply to any problem that is caused by the use of third-party supplies.
Printer I am having a problem with it printing good all the time
Business response:
Hi, we understand you are experiencing issues with your print quality with your MFC-J497DW. We'd like to help. https://help.brother-usa.com/app/answers/detail/a_id/156166 If you continue to have issues, our Brother Customer Support Team is available to assist you direct:https://www.brother-usa.com/brother-support
Not the Brother Printer I used to know I have had 3 Brother printers in the past 14 years. I read no reviews when the last one needed replacement. When the MFC-497 was again available, I jumped on it. Bad decision. The printing is quite light and somewhat fuzzy. That was OK for me. My problem is that with less than a 100 sheet pack of paper used I have had 7 paper jam warnings. With 6 of the warnings there was no paper jam....still have to go through all the directions to clear a non-existent paper jam. Today, however I had ... read more
Business response:
We understand you're experiencing paper jam issues with your Brother MFCJ497DW. We'd like to help. Paper jams can be caused if you are using the wrong paper type or if the paper is inserted in the tray incorrectly. If you continue to have issues, our Brother Customer Support Team is available to assist you direct:www.brother-usa.com/brother-support
Utter garbage. It's garbage. Printed probably 5 pages over a few months before a permanent paper jam that won't go away.
Business response:
We are sorry that you are experiencing jam issues with your Brother MFCJ497DW and we understand your disappointment. We'd like to help. Please contact our Customer Service via our websitehttps://www.brother-usa.com/support
Never Worked Opened a couple of months later after purchase and it didnt work. Horrible product.
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.