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MFC-J497DW
About this business
Not that great! No stars for black and white good.... anything else bad!
Business response:
Hi, we are sorry to hear that your Brother MFC-J497DW is no longer working. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Please reach out to us directly at our website:https://www.brother-usa.com/brother-support
Terrible Terrible printer... Worked great for the first few months now it’s awful. It randomly chooses what it’s prints. Most documents come out half printed. We’ve tried new ink but it seems like an issue with the mechanics inside machine.
Business response:
Hi, we understand you are experiencing an issue with documents half printing and we can understand your frustration. We'd like to help. The FAQ below can assist you. https://help.brother-usa.com/app/answers/detail/a_id/53700 If you continue to have issues, our Brother Customer Support Team is available to assist you direct:https://www.brother-usa.com/brother-support
Printer not good ink smears i ended throwing it away. too slow printing
Awful! This is the worst printer ever! I bought it to replace my previous brother printer (j475DW) that I loved but it was having problems printing in color- maybe overworked this past spring. This printer never recognized the cartridges and I keep getting an unable to print error when there is paper in the feeder and no jam. I have to fiddle with it just to get it to print. After 5 months now it’s not printing in color correctly either. It’s also really loud and slow. Previous model was much better but they don’t sell it an... read more
Business response:
Hi, I understand you are experiencing an issue with the Brother MFC-J497DW. We will be glad to assist you. Please contact our Brother Customer Support Team.https://www.brother-usa.com/contact-us
Not worth it Although it was easy to set up, the first time I tried to print two-sided, it jammed and I could not for the life of me clear the jam. I take apart half million dollar pieces of equipment for a living and rebuild them, this is not worth it.
Business response:
Hello Steph, paper jams can be caused if you are using the wrong paper type or if the paper is inserted in the tray incorrectly. Here are two links for loading the paper in the printer and for the recommended paper and weight. https://help.brother-usa.com/app/answers/detail/a_id/149415 https://help.brother-usa.com/app/answers/detail/a_id/149554
Brother - Work Smart Series MFC-J497DW I have not been able to connect this printer to my computer yet. I own a business and a printer is essential. I had to buy another printer as this one never worked.
Business response:
Hello, we understand you're experiencing issues setting your Brother MFC-J497DW. We'd like to help. Here is a link with steps that may help.https://help.brother-usa.com/app/answers/detail/a_id/150551 If you still continue to have an issue with setting up the machine, please contact Brother Customer Support. https://www.brother-usa.com/contact-us
Stopped working 6 months after I got it Stopped working 6 months after I got it and I had to spend more on a replacement because this model wasn’t available to just replace. Disappointed.
Jams a lot! Purchased for business use since it scans! If I could locate the receipt I would definitely return it. It literally jams on every print!
Business response:
Hi, we understand your are experiencing an issue with the Brother MFC-J497DW jamming. We'd like to help. Using the recommended paper can prevent paper jams. Click the link below to assist you. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00000495_054 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Did not even last a year Very unhappy. Printed fine. When I needed a new cartridge, I bought a Brother cartridge but the printer gave me error messages saying it did not recognize the cartridge. So I opened another brand new Brother cartridge and tried that, and I got the same error message. Brother tech support was no help. I spent several hours on this and finally said "screw it" and bought a new printer. So not only the cost of the printer was wasted, but the cost of 2 new Brother cartridges that I bought. I will never pu... read more
Business response:
Hi, Oh no! That's not what we like to hear. We are sorry that you are experiencing issues with the ink not being detected and our customer experience did not meet your expectation. We understand your frustration. Check the following points below to resolve the issue: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00002607_003 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.